Applicant Information Pack

Thank you for considering a career with the Australian Embassy, Manila.

This applicant information pack provides you with the information needed to apply for a job with us.

It also contains helpful resources and details about our organisation, and helpful hints on our

recruitment process.

Current work opportunity available:

Position Vacancies

Senior Visa Processing Officer/

Senior Caseload Assurance Officer

Closing date

Midnight Sunday, 6 August 2017

Employment status

Locally Engaged Staff (LES) Permanent employment

Work levels

LE4

Salary per month

Php 51,368.00

Completed

applications should be

emailed to

manila.recruitm[email protected]u or

DFAT HR Section, Australian Embassy Manila

Level 23/Tower 2 RCBC Plaza

6819 Ayala Avenue

Makati City 1200, Philippines

Position specific

enquiries

Kylie Miller

Senior Migration Officer

Kylie.Miller @dfat.gov.au

About the Australian Government’s Department of Immigration and Border

Protection (DIBP)

The Department of Immigration and Border Protection (DIBP) is responsible for a diverse portfolio including

managing migration, humanitarian and citizenship policy and programmes. It works to keep Australia secure

through border management and facilitates travellers to enter Australia on a temporary or permanent basis.

DIBP strives to make fair and reasonable decisions for people entering Australia, ensuring compliance with

Australia’s immigration laws and integrity in decision-making.

The success of our Department depends largely on our ability to foster innovation, efforts, and diverse skills

of our people. We strive to create a motivating and rewarding work environment in which we value

performance, our people, and integrity, service and service standards. We are also committed to providing a

working environment that values diversity and inclusion and supports staff to reach their full potential.

Steps in applying for employment with the Australian Embassy – Manila

The following steps aim to assist applicants in preparing their documents and written applications.

Read Position Description and Selection Criteria

Write your Application and Answer Claims Against

Selection Criteria (no more than 600 words)

Build Resume/Curriculum Vitae

Provide Referees

Lodging the Application

Step 1

Step 2

Step 3

Step 4

Step 5

Step 1. Read Position Description and Selection Criteria

About the section

The DIBP Office in Manila processes applications from Filipino citizens and foreign nationals residing in the

Philippines for the purposes of short term travel to Australia for tourism, business or study. The office also

processes Permanent Migration applications under Partner and Child categories and Citizenship by Descent

applications. The Integrity Unit assists visa processing officers at post to identify systemic and one-off fraud

in Manila’s visa caseload (both permanent and temporary), and oversees the stakeholders’ engagement

relationship at Manila Post, assisting in the implementation of DIBP’s capacity building programs in the

Philippines.

About the Position

Under general direction of the Team Leader, the Senior Visa Processing Officer/ Senior Caseload Assurance

Officer is responsible for providing excellent client service while making fair and lawful decisions on visa

applications of varying degrees of complexity.

The key responsibilities include, but are not limited to:

 Apply a good understanding of relevant migration legislation and policies to assess and make fair,

reasonable and lawful decisions on a case load of applications of routine to moderately complex cases.

 Undertake thorough investigations and integrity checks in relation to moderately complex visa

applications, including client interviews and site visits in accordance with departmental policy, record case

notes and prepare correspondence.

 Conduct research and policy interpretation to manage discrepancies and to provide sound advice to senior

level decision makers on routine to moderately complex cases as required.

 Maintain and monitor data in the various information management systems/ databases, and analyse trends

to improve the detection of visa fraud and to minimise visa non-compliance as required.

 Follow administrative and lawful procedures, apply legislation and undertake research drawing on

databases appropriately to make determinations on visa cancellations as necessary

 Maintain and update online databases as required

 Investigate, research, analyse and prepare reports in application trends or fraud patterns.

 Undertake local research and request information from other offices for the purposes of developing

analyses and reports on fraud and other caseload assurance issues

 Maintain knowledge of risk profiles and indicators in visa caseloads

 Liaise effectively with a range of stakeholders, including staff at other diplomatic missions and

government authorities as well as caseload assurance staff at other posts.

 Undertake a range of administrative duties.

 Contribute to section work plans and operational objectives, supporting the management of resources as

required and initiating work practice improvements as necessary.

Qualifications/ Experience

 Knowledge and/or experience in client service and/or visa processing

 Tertiary qualification desirable.

 Proficiency in computer software applications including Microsoft Word, Excel; capacity to work with

DIBP computer systems desirable.

Selection Criteria

 Demonstrated organisational skills, including ability to monitor and anticipate workloads of self and

others, and to deliver in the context of high volume and moderately complex caseloads with short

timeframes and competing priorities.

 Ability to make appropriate, lawful and effective decisions in a legislative framework in accordance with

policy directions.

 Ability to deliver a high level of client service and engage professionally with internal and external

stakeholders.

 High-level written and oral English language skills and fluency are required. Fluent Tagalog desirable.

 Ability to foster a positive team work ethic and attitude, work collaboratively with colleagues in a team

environment.

 Displays personal drive and integrity.

Step 2. Write the Application / Answer claims against the Selection Criteria

Your application is the first contact we will have with you. It should not exceed 600 words and should

demonstrate and summarise your claims against the selection criteria that describe the qualifications,

knowledge, skills, abilities and experience required in a job. In responding to the selection criteria, you should

describe with examples how your experience and skills meet the requirements of the job. One example may

address several selection criterion.

Your responses to each of the selection criteria are the most important part of your application as they will be

used along with your resume by the selection panel to shortlist applicants.

Do not forget to include your contact details, so we can call you if you are shortlisted for interview.

To summarize everything, your application should contain the following:

 Full name

 Contact details

Your response to the selection criteriaHow to address the selection criteria?

The key is to:

 demonstrate your capability by providing evidence of how you meet the selection criteria;

 provide specific details; and

 where possible, include an indicator of success or a result.

An easy way to do this is to use the STAR model - that is

Situation

Provide a brief outline of the situation or setting

Task

Outline what you did

Action

Outline how you did it

Result

Describe the outcomes

Conciseness is important; applications that exceed the specified word count may not be considered. There is

not need to repeat what is in your resume/curriculum vitae.

Applications that do not respond to the selection criteria will not be considered.

Step 3. Build resume/curriculum vitae

When you apply for a job, the employer will want to see your resume. Your resume (or Curriculum Vitae

(CV)) outlines your skills, experience and accomplishments relevant to the job.

You should update your resume regularly, especially when you finish a job or complete a course. It should

also be updated for each job you apply for.

What to include in your resume?

Your resume should include your name and contact details, education, employment history and your referees’

contact details. You can also include a statement of your career objective, computer skills, professional

affiliations and other relevant skills. You could also include information about your hobbies and interests

however this is not essential.

Key information that should be included:

 Contact details

 Education and training qualifications

 Career objective

 Demonstrated skills

 Employment history

 Special achievements

We do not require personal details such as date of birth, marital status, height, weight, religion and gender.

Step 4. Provide referees

We require the contact details of two referees as part of our recruitment process. Referees may be used by the

selection panel to validate the claims you have made in your application and interview. Your referees may

include the following:

 Previous employer/immediate supervisor from current or recent previous employment

 Senior person as advisor/ mentor

 Professor

 Colleagues in your previous work

 Schoolmates

 Former subordinates

When choosing referees, ensure they know you well and can be contacted easily. Contact your referees to let

them know you've put their names down and to get their agreement to be named as a referee. You may also

want to talk to your referee about the job you are applying for, the skills required and how you match the job’s

requirements.

Note: Only applicants who have been selected for interview may have their referees contacted.

Referee details for be included:

Referee 1

Referee 2

Name

Position

Contact details (Phone no and Email Address)

Relationship to applicant (e.g. immediate

supervisor from current or recent previous

employment, or a senior person as

advisor/mentor)

Period known:

Step 5. Lodging the application

Once you have completed your application you should email the following to us by the closing date:

 Application, including Statement of Claims against the selection criteria

 Resume/Curriculum Vitae

 Referees (2 people including your current manager/supervisor)

Completed applications should be submitted via email to [email protected]. Attached

documents must not exceed 5.0 MB and the subject line of your email should include: position applied for,

applicant’s family name, first name and date (e.g. Senior Visa Processing Officer / Senior Caseload Assurance

Officer LE4 – Dela Cruz, Juan XX August 2017).

Alternatively, your completed application can also be sent to us by mail or courier to the address below. You

should note however, the completed application must be received by the Embassy on or before the closing

date and late applications will not be accepted. We take no responsibility for any mail or courier service

delays in delivering completed applications to the Embassy.

DFAT HR Section, Australian Embassy Manila

Level 23/Tower 2 RCBC Plaza

6819 Ayala Avenue

Makati City 1200, Philippines