Vacancy Announcement Number: 2018-05 Page 1
POSITION DESCRIPTION: CONSULAR ASSISTANT
This document lists the major duties and responsibilities of the Consular Assistant.
MAJOR DUTIES AND RESPONSIBILITIES
The incumbent's primary function is to perform the full range of services related to Non-
Immigrant Visas (NIV). The incumbent also assists in the provision of American Citizen
Services and with the Immigrant Visa (IV) portfolio.
1. NON-IMMIGRANT VISAS - 50%
The incumbent serves as the primary backup to the LE Staff lead in the NIV unit and performs
the full range of services including:
-- Processes all NIV applications from beginning to end, including entering NIV applications
into the consular system, preparing documents for adjudication by the Consular Officer, printing
approved visas, and preparing passports/visas for pick-up by the applicant. -- Provides English
translation of Icelandic documents to the Consular Officer as needed.
Analyzes and prepares for final review complex and questionable visa cases.
-- Provides information to visa applicants in all steps of the visa process, including how to
complete NIV application forms and what type of supporting documentation to provide at the
time of the interview.
-- Maintains all files associated with NIV work, including issued and refused visa applications,
CAT I files, 221(g) records, and visa waiver documents in accordance with Department policy.
-- Tracks complex NIV waiver cases, to include providing information to the Department of
Homeland Security waiver processing offices in Washington, D.C.
-- Answers NIV inquiries, both via e-mail and via phone, on a daily basis.
-- Provides official translations from Icelandic to English during NIV interviews as required.
2. AMERICAN CITIZEN SERVICES AND IMMIGRANT VISAS – 30%
The incumbent serves in the American Citizen Services (ACS) and IV unit. Position's duties
include the full range of ACS and IV services, including scheduling appointments, accepting and
reviewing all documentation related to ACS and IV cases, responding to emergency situations
involving U.S. citizens, and preparing approved passports and IV packages for pick-up by U.S.
citizens or IV applicants. The Incumbent acts as back-up for the American Services (ACS) LE
Staff lead.
3. CORRESPONDENCE AND STAYING UP-TO-DATE – 10%
-- Provides written and oral replies to public inquiries, answering NIV related questions and
inquiries about American Citizen Services that come in via the Consular Section's public e-mail
or via telephone.
-- The incumbent works with the Consular Cashier to keep NIV handouts, including refusal
letters in multiple languages, and SOP's up-to-date and stocked in section.
-- Monitors changes in U.S. immigration law and other consular regulations and, in consultation
with the Consular Officer, implements these changes in the Consular Section as appropriate.
