www.hollandamerica.com
boarding pass
Welcome Aboard MR SAMPLE,
You have successfully completed the online registration process for your Express Docs. We look forward to serving you on your
vacation. Please note that a brief check-in process is still required. Your identication will be veried, your photo will be taken for
security purposes and you will be given your stateroom key. ank you for choosing Holland America Line.
Please be aware of the following process when you begin your vacation with us:
1. For check in you will need to print and present your
4. Bring appropriate visas required for your citizenship and
itinerary; check with your travel professional if you are
unsure of the requirements.
boarding pass to a Holland America Line representative.
(Please see the itinerary pages for more details about your
boarding.)
2. If you registered a credit card online. Please bring that
specific card with you.
3. Bring the appropriate identification and proof of citizenship
as specified in Holland America Line's identification policy,
which can be found at
www.hollandamerica.com/planning/Identification.
Guest Details:
GUEST:
SAMPLE, DOCS
TEST, NOOR
SAIL DATE: Tuesday Oct 25 / 6:30 PM
SHIP NAME: NOORDAM
CATEGORY/DECK: C / MAIN
STATEROOM: 1046
Booking/Party No:
VVVVVV
HLVVCR / 1
Number of Nights: 14
Confirmed Dining: OPEN SEATING
Gala Attire Evenings: 3
Voyage No/Name:
N678 / 14-DAY AUSTRALIA & NEW ZEALAND
Embark Port/Pier:
Sydney, Australia / WHITE BAY CRUISE TERMINAL
Embark Date/Time:
Tuesday Oct 25 / 12:30 PM
Disembark Port/Pier:
Auckland, New Zealand / QUEENS WHARF
Disembark Date/Time:
Tuesday Nov 08 / 7:00 AM
Transfer Information:
ÛTRANSFER SYD AIRPORT/SHIP
ÚTRANSFER SHIP/AKL AIRPORT
Thank you for booking with:
JACK'S TESTING TRAVEL, SEATTLE WA, (206) 555-1212
This is not transferable and is not subject to alterations by the guest. Name changes on the day of the boarding are not permitted.
Documents created on Aug 22 2016 at 11:10 AM
Express Docs
|
boarding pass pg 1 of 17
(08/12 )
en
www.hollandamerica.com | 1-800-207-3545 pg 2 of 17
guest emergency
drill
Dear Valued Guests,
Thank you very much for planning your cruise vacation with Holland
America Line. As your safety is our utmost concern and deserves the
highest attention, please carefully read the following safety instructions
so that you know what to do in the unlikely event of an emergency.
On the back of your stateroom door you will find safety instructions
posted which show your designated lifeboat muster station number as
well as instructions for donning your lifejacket. You can also find your
station number on your guest ID card. Odd numbered stations (1, 3,
5…) can be found on the starboard (or right hand) side of the ship and
even numbered stations (2, 4, 6…) can be found on the port (or left
hand) side of the ship.
In case of a real emergency you will be instructed via the public address
system to go to your stateroom, put on warm clothing and your
lifejacket, and collect any medications. A short time later, the Captain
will sound the general emergency alarm and you will be instructed
to proceed to your lifeboat muster station. This alarm consists of 7
short and 1 long blast (- - - - - - - --------) on the ship’s whistle and the
public address system. Please do not go to your station until the general
emergency alarm is sounded as we want our crew to be in place to assist
you. It is important that you go only to your assigned station.
You can find your lifejacket in the designated space in the closet of
your stateroom. If you are traveling with children or infants, a child’s
or infant’s lifejacket will be delivered to your stateroom prior to sailing.
If you did not receive these lifejacket(s) for our younger guests, please
contact the front office immediately. In the event you are not able to
reach your stateroom, a lifejacket will be issued to you and any minors
traveling with you at your lifeboat muster station.
As a precaution, each child under the age of 13 must wear at all
times a color-coded wristband with their station number on it.
These wristbands will help ship’s personnel get your children to their
lifeboat muster station should they be separated from you. They will
be provided by the front office staff or during check-in. In a real
emergency, if your children are not with you, please go directly to your
station and wait for your children to be brought to you. If you start
searching for them, they will likely already be at the lifeboat muster
station wondering where you are.
Crewmembers will be in the stairwells and on deck to assist you. Please
hold your stateroom keycard out and show it to them so they can read
your lifeboat number.
In case of an actual emergency, you are allowed to pass through doors
marked "crew only" to reach your station. Please do not use the elevators
unless you are physically challenged, as the elevators might be out of
order during a real emergency. For those passengers who are physically
challenged and must use an elevator, several elevators will be designated
to bring you to the embarkation deck. Physically challenged guests will
also be assisted to their station by Stateroom Attendants.
Upon arrival at your station, the Lifeboat Commander will account for
yo
u by recording your name and cabin number. During this process
please follow the instructions of the crew on deck and be as quiet as
possible so that the Lifeboat Commander can accurately account for
everyone.
Once a roll call is taken, you will only be instructed to board the life
boats if the Captain has ordered Abandon Ship. In that event, you will
need to file onto the boats and immediately be seated. Once the boat
is filled, it will be lowered into the water. The boats can be lowered
even if the ship were to lose power. All lifeboats have supplies on board
and other equipment that will enable it to be quickly located by search
vessels.
Prior to the beginning of our cruise, we will be conducting a passenger
emergency drill that will give all of our guests an opportunity to become
more familiar with these procedures. Holland America Line believes
that it is critical that you know what to do in an emergency – both for
your own safety and that of your fellow guests. For this reason, guests
who are unwilling to participate in the drill will be disembarked.
Please be sure to familiarize yourself with the route from your cabin to
your lifeboat muster station. If you have any questions regarding your
safety, do not hesitate to contact the front office.
Thank you for reading this letter and following these procedures in case
of an emergency.
I wish you a very pleasant cruise on board.
Kind regards,
Holland America Line
www.hollandamerica.com
arrival information
express docs | arrival information
ARRIVAL INFORMATION
TRANSFER INSTRUCTIONS
If you purchased your transfer to the pier through Holland America
Line, after completing landing formalities, you’ll be met by
Abercrombie & Kent (Australia) Pty. Ltd and transferred to the pier.
Representatives will be available at the airport based on flight arrivals.
In case of emergency, call them at +(61) 408-690-985. Please refer to
your itinerary for specific instructions concerning your pre-packages
(if applicable).
If you have not purchased a transfer through Holland America Line,
one may be purchased for the day of embarkation/disembarkation.
Please have your travel professional call Holland America Line at 1-877
-724-5425 or 1-206-286-3900 with your Holland America Line six-
digit booking confirmation and flight itinerary (airline carrier, flight
number, arrival/departure dates and times). Transfer reservations must
be paid in full and flight schedule must be provided to Holland
America Line at least 14 days prior to arrival in order to receive the
transfer. If Holland America Line does not receive the flight
information, guests will not receive the transfer and will be ineligible
for reimbursement of this service.
PLEASE NOTE:
• Carry your travel documents, proof of citizenship, medications,
cameras, valuables, etc., with you (your travel documents and
identification will be required for ship embarkation formalities).
You will be unable to access your checked baggage until after you
board the ship.
• Please refer to the online Know Before You Go booklet for a detailed
explanation of transfer policies and conditions.
• Guests must allow adequate time to transfer to the ship, please
arrive at least 4 hours prior to the ship’s departure time.
BAGGAGE: Each airline has its own baggage allowance policy. You
are responsible for any baggage charges imposed by airlines. If baggage
is damaged or lost by an airline, hotel or any other, claims must be filed
directly with them for settlement. If you do not receive your baggage
upon arrival at your city of embarkation, please file a claim with the
airline prior to exiting the customs hall and provide our staff with a
copy of your report.
LUGGAGE TAG INFORMATION
For guests who have paper documents:
Luggage tags can be found in your cruise document that you received
or are also available at the airport and the pier for your convenience.
For guests who have Holland America Line’s Express Docs:
Printable luggage tags are available at the Online Check-In start page.
You may select to print them as many as you need for your vacation.
At the airport, please find Holland America Line representatives
outside of the customs area and/or at the baggage carousel. At the pier,
luggage tags will be located near the entrance of the pier area where
you will be checking in your luggage. Please attach a luggage tag to
each piece of luggage you will be checking on the cruise. There is a
space on the tag for you to print the following information: Name,
Stateroom Number, and Sailing Date. If you have questions or need
assistance, Holland America Line representatives at the airport and the
pier will be happy to assist you.
PIER INFORMATION
OVERSEAS PASSENGER TERMINAL
ms Noordam
2016: Dec 7 & 21
2017:
Jan 18, Apr 8
WHITE BAY CRUISE TERMINAL
ms Maasdam
2016: Oct 20, Dec 16
2017: Jan 15
ms Noordam
2016: Oct 25, Nov 22, Dec 6
2017: Jan 4 & 31, Feb 28, Mar 14
CIRCULAR QUAY
ms Maasdam
2016: Nov 18,
For Map: http://www.harriermap-spc.com/map.htm
pg 3 of 17
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arrival information
PERSONAL TRAVEL IDENTIFICATION REQUIREMENTS
Holland America Line highly recommends that all guests carry a
passport that is valid for at least six months beyond the completion
date of your travel. Having a passport will enable you to fly from the
U.S. to a foreign port in the event you miss your scheduled
embarkation or to fly back to the U.S. if you need to disembark the
ship mid-cruise due to an emergency.
PLEASE NOTE: It is your sole responsibility to obtain and have
available the proper travel documents that are necessary for your
travel, including all costs related to arrangements to obtain entry to
countries you visit and re-entry to your destination country. Boarding
may be denied or fines may be levied against those guests without
proper documentation. Payment of any fines levied is the
responsibility of the individual guest.
For U.S. and Canadian Citizens
Travel by Land or Sea:
Travel document requirements vary based on cruise itinerary and
whether international flights are required. For voyages that are
scheduled to end outside the U.S., a passport that is valid for six
months beyond the completion date of your travel is required.
Passports or Western Hemisphere Travel Initiative (WHTI) compliant
documents are required for cruises to Alaska, Bermuda, Canada,
Caribbean, Hawaii, Mexico and the Panama Canal. U.S. and Canadian
citizens ages 16 and above may present one of the following valid
WHTI-compliant documents:
• Passport (recommended travel document) (valid for travel by air,
land and sea)
• Passport Card (valid for land and sea border crossings only)
• State Issued Enhanced Driver’s License (EDL) – (valid for land and
sea border crossings only)*
• Other documents approved by the Department of Homeland
Security
For a list of approved documents visit:
http://travel.state.gov/content/passports/english/go/checklist.html
*The EDL driver’s license, or non-driver photo identification, is offered in the U.S.
states of Michigan, New York, Vermont and Washington and in the Canadian provinces
of British Columbia, Manitoba, Ontario and Quebec, to applicants that can prove
identity and citizenship. Please note the EDL is not the same as an Enhanced (or
Endorsed) Commercial Driver’s License.
U.S. citizens on closed-loop cruises: U.S. citizens on cruises in the
Western Hemisphere that originate and terminate in the same U.S.
port are not required to have a passport to sail, but will need proof of
citizenship such as a passport card or an enhanced driver’s license
(EDL). If a U.S. citizen does not have a passport, passport card or
enhanced driver’s license, they may use as proof of citizenship an
original or copy of a government issued birth certificate, or certificate
of naturalization along with a government-issued photo ID. A passport
is still the preferred document. PLEASE NOTE –WHTI-compliant
documents are acceptable for entry or re-entry into the United States.
You may be required to present additional or different travel
documents when entering foreign countries, including some countries
in the Western Hemisphere.
Birth certificates from Puerto Rico issued prior to July 1, 2010 are
not valid forms of proof of citizenship that is accepted by U.S.
Customs and Border Protection. Guests from Puerto Rico either need
to present a WHTI-compliant document or a government-issued
photo identification with a validated birth certificate issued after July 1,
2010.
Children: U.S. citizen children under the age of 16 traveling on a
closed-loop cruise (a cruise in the Western Hemisphere which
originates and ends in the same U.S. port) will be able to present their
government issued birth certificate or other proof of U.S. citizenship,
such as a naturalization certificate or citizenship card to sail. Birth
certificates can be an original, photocopy or certified original.
For more information please visit
http://travel.state.gov/content/passports/english/go/checklist.html
or call the National Passport Information Center toll free at 1-877-487
-2778 or TDD/TYY at 1-888-874-7793.
Travel by Air:
Passports are required for all international air travel to and from the
United States, regardless of age or citizenship. This includes air travel
to and from Canada, Bermuda, the Caribbean and Mexico.
For Non-U.S./Non-Canadian Citizens
You must have and carry a passport valid for six months beyond the
duration of your travel. Please carefully verify the existing
identification requirements for your particular travel situation. In
addition, non-U.S. citizens who have previously been admitted to the
express docs | arrival information pg 4 of 17
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arrival information
United States for permanent residence must carry their Permanent
Resident Card (Form I-551), commonly known as a Green Card.
Resident aliens not in possession of this must obtain one at the nearest
office of the U.S. Immigration Service.
VISAS AND VACCINATIONS
Visas: Certain countries require that you obtain official authorization
(called a visa) before entering the country, and some countries require
that you obtain a visa regardless of whether you plan to go ashore in
that particular port or not. Usually there is a fee required. Guests are
responsible for verifying and obtaining any necessary travel
documents for entry and exit to the countries visited, as these
requirements vary depending on the specific port and nationality of
the traveler. This includes payment of all costs related to
arrangements to obtain entry to the countries you visit. Boarding
may be denied or fines levied against those guests arriving at the
pier without the proper documentation, and those guests will not be
eligible for a refund.
of the individual guest. Please note that fees and visa requirements are
subject to change without notice.
Holland America Line provides guests with the following link to
VisaCentral as a service to assist with the collection of necessary
documents. Applications and additional information may be
Payment of any fines levied is the responsibility
downloaded from their website:
http://hollandamerica.visacentral.com
You can also reach them by phone or email.
Visa Central
U.S. citizens
Phone: 1-866-788-1100
Email: [email protected]
Canadian citizens
Phone: 1-888-665-9956
Email: [email protected]
Dutch citizens
Phone: 0900-3150200
Email: [email protected]
German citizens
Phone: 030-230959175
Email: [email protected]
Australian citizens
Phone: 1902-251-70
Email: [email protected]
United Kingdom citizens
Phone: 0207-593-6207
Email: [email protected]
Belgian citizens
Phone: 02/770-07-76
Email: [email protected]
Singaporean citizens
Phone: 66031096
Email: [email protected]
Spanish citizens
Phone: 902 113 829
Email: [email protected]
Swiss citizens
Phone: +41(0) 31 313 20 20
Email: [email protected]
French citizens
Phone: 08 25 08 10 20
Email: [email protected]
Citizens of all other countries should contact the nearest representative
embassy or consulate for proper information.
Vaccinations: Vaccination requirements change frequently. These
requirements are established by the countries you are visiting and not
by Holland America Line. For this reason, you should contact your
local physician, local health departments or a travel medicine clinic at
least six to eight weeks before departure to receive current health
express docs | arrival information pg 5 of 17
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arrival information
information on the countries they plan to visit, to obtain vaccination
requirements and preventative medications as indicated, and to
address any other special needs. Be certain to bring along a record of
all your vaccinations.
Mosquito-borne Illnesses: Malaria, dengue fever, yellow fever and
Chikungunya are found in many tropical and subtropical areas of the
world. Guests should always travel with appropriate clothing and
mosquito repellent with DEET or picaridin to reduce the risk of
mosquito bites. In addition, please check with your primary care
provider or local travel medicine clinic to see what, if any, vaccinations
or other measures are recommended for your specific itinerary. Bring
along a record of all your vaccinations and check with your health care
provider four to six weeks before departure, as vaccination
requirements and recommendations may change.
express docs | arrival information pg 6 of 17
www.hollandamerica.com
your itinerary
Look for 'Holland America Line'
DAY DATE PORT ARRIVE DEPART
Tue Oct 25 SYDNEY
Sydney Airport to Ship Transfer: After
completing your landing formalities and
claiming your luggage, a representative
from Abercrombie and Kent will meet you
after you exit the Customs/baggage claim
area for your transfer to the ship. Our
representatives can be recognized by their
Holland America Line sign they will be
holding.
If your flight has arrived into the
International Terminal, please proceed to
the "Meeting Point" located in the center of
the Arrivals Hall in order to meet your
representative. If you are in the Domestic
Terminal, proceed to the designated
baggage carousel to locate a
representative. If you cannot locate a
representative, or if your flight is delayed,
please call them locally at +61-408-690-985.
PLEASE NOTE:
If you have purchased air
on your own, Holland America Line must be
advised of your air schedule at least 14 days
prior to arrival. Please complete Online
Check-In at our website
(www.hollandamerica.com) with your flight
information or have your travel professional
contact Holland America Line at 1-877-724-
5425 or 1-206-286-3900.
If Holland America Line does not
receive the flight information, you will
not receive the transfer and will be
ineligible for reimbursement of this
service.
Tue Oct 25 SYDNEY, AUSTRALIA 6:30pm
Wed Oct 26 At Sea
Thu Oct 27 MELBOURNE, 8:00am 6:00pm
AUSTRALIA
Fri Oct 28 At Sea
Sat Oct 29 HOBART, TASMANIA, 8:00am 11:00pm
AUSTRALIA
DAY DATE PORT ARRIVE DEPART
Sun Oct 30 At Sea
Mon Oct 31 At Sea
Tue Nov 1 MILFORD SOUND, 8:00am 9:00am
NEW ZEALAND
Tue Nov 1 CRUISING FIORDLAND
NATL PARK
Wed
Thu
Nov 2 PORT CHALMERS 9:00am 6:00pm
(DUNEDIN), NEW
ZEALAND
Nov AKAROA 7:
00am 6:00pm
(CHRISTCHURCH), NEW
ZEALAND
Fri Nov 4 PICTON, NEW 10:00am 8:00pm
ZEALAND
Sat
Nov 5 WELLINGTON, NEW
8:00am 4:00pm
ZEALAND
Sun
Nov 6 NAPIER, NEW
7:00am 2:00pm
ZEALAND
Mon Nov 7 TAURANGA 8:00am 7:00pm
(ROTORUA), NEW
ZEALAND
Tue Nov 8 AUCKLAND, NEW 7:00am
ZEALAND
Tue Nov 8 AUCKLAND
Auckland Ship to Airport Transfer: You will
be transferred from the ship to the airport.
PLEASE NOTE: If you have purchased air
on your own, Holland America Line must be
advised of your air schedule at least 14 days
prior to arrival. Please complete Online
Check-In at our website
(www.hollandamerica.com) with your flight
information or have your travel professional
contact Holland America Line at 1-877-724-
5425 or 1-206-286-3900.
If Holland America Line does not
express docs | your itinerary pg 7 of 17
www.hollandamerica.com
your itinerary
DAY DATE PORT ARRIVE DEPART
receive the flight information, you will
not receive the transfer and will be
ineligible for reimbursement of this
service.
Look for 'Holland America Line'
express docs | your itinerary pg 8 of 17
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contract
CONfIRMATION Of ONlINE CHECk-IN AND ACCEPTANCE Of CRUISE CONTRACT
IMPORTANT NOTICE REGARDING THE CRUISE
CONTRACT
THIS DOCUMENT CONFIRMS YOUR ONLINE CHECK-IN
FOR YOUR CRUISE ALONG WITH YOUR ACCEPTANCE
OF THE TERMS AND CONDITIONS OF THE CRUISE
CONTRACT. The Cruise Contract governs your Cruise,
Land + Sea Journey, Land Trip, Air Package or any other
matters relating to your cruise or booking. The Cruise Contract
is a legal
ly binding contract between you and Holland America
Line N.V. (“HAL”) that governs all dealings between you and
HAL. The Cruise Contract supersedes all other oral or written
agreements, communications and/or representations. Certain
third parties and entities, as well as the ship itself, are also
granted rights under the Cruise Contract.
BY CLICKING ON THE “I ACCEPT” BUTTON DURING
THE ONLINE CHECK-IN PROCESS, YOU OR YOUR
TRAVEL AGENT HAVE ACKNOWLEDGED YOUR
OPPORTUNITY TO REVIEW THE CRUISE CONTRACT
IN FULL PRIOR TO FINALIZING YOUR BOOKING, AND
THAT YOU HAVE READ, UNDERSTOOD AND ACCEPTED
THE TERMS AND CONDITIONS OF THE CRUISE
CONTRACT ON BEHALF OF YOURSELF AND THOSE
TRAVELLING WITH YOU.
As part of the booking process, you and/or any travel agent
acting on your behalf in completing the online check-in also
represent and warrant that you and/or the agent has full legal
authority to do so on behalf of any persons for whom such
booking was made, and to accept the cruise contract on behalf
of all such persons. Additional copies of the Cruise Contract can
be obtained from HAL upon request or by printing the contract
from HAL’s website at:
http://www.hollandamerica.com/cruisecontract
YOUR ATTENTION IS ESPECIALLY DIRECTED TO
SECTIONS 1, 12, 13, 14, AND 15 OF THE CRUISE
CONTRACT, WHICH CONTAIN IMPORTANT
LIMITATIONS ON YOUR RIGHT TO ASSERT CLAIMS
AGAINST US AND AGAINST CERTAIN THIRD PARTIES.
The Cruise Contract also includes the conditions under which
HAL books air transportation if you are participating in HAL’s
Air Package. If any of these conditions do not meet with your
approval, you have the option of arranging air transportation
independently in which event the air add-on or cruise only
credit amount paid to HAL will be refunded.
Subject to specific exceptions, any disputes arising out of our
relationship will be arbitrated before the American Arbitration
Association in King County, State of Washington, U.S.A. Any
disputes not subject to arbitration shall be litigated, if at all, in
and before the United States District Court for the Western
District of Washington at Seattle, or, as to those lawsuits as to
which the federal courts of the United States lack subject matter
jurisdiction, in the courts of King County, State of Washington,
U.S.A., to the exclusion of all other courts.
December 2015
EN
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cancellation
protection plan
Holland America Line
CPP Platinum Protection Plan
Designed for the Guests of Holland America Line
SECTION I
Cancel for Any Reason Waiver
Provided by Holland America Line
Holland America Line oers guests the opportunity to purchase the Platinum
Cancellation Protection Plan (CPP Platinum). is plan is optional and must be
purchased prior to the date on which cancellation fees begin to accrue. Please see
the dates set forth in the Cancellation Policy in the applicable Holland America
Line brochure.
Payment for the plan is due at the time of purchase. e portion of the plan
cost for the Section I Cancel For Any Reason Waiver is non-refundable.
CPP Platinum enables you to cancel for any reason, at any time up until the start
of your scheduled travel (sea, land and/or air) arrangements made by Holland
America Line, and receive a refund equal to 90% of the prepaid, non-refundable
portion of your cruise vacation. Written cancellation notice should be sent to:
Reservations, Holland America Line Inc., 300 Elliott Avenue West, Seattle,
WA 98119. Cancellations may also be sent via email to
Hal_Reservations@hollandamerica.com or faxed to 1-800-628-4855; please
retain your fax conrmation.
IMPORTANT: e Section I Cancel for Any Reason Waiver is provided by
Holland America Line. e package of travel insurance coverages and assistance
services as provided in Section II were arranged by Aon Anity on behalf of
Transamerica Casualty Insurance Company. All details outlined in Section II
pertain to the coverages and services indicated in the schedule below. is plan
is valid if the appropriate plan cost has been paid to Holland America Line.
SECTION II
TRAVEL INSURANCE PROGRAM
Underwritten By Transamerica Casualty Insurance Company
Policy Number: MZ0911103H0000A
Description Of Coverages Maximum Benet Amount
Part A. Travel Arrangement Protection
Trip Interruption Up To 150% of Total Cruise
Vacation Cost
Trip Delay $500
Part B. Medical Protection
Emergency Evacuation /Repatriation $50,000
Medical & Dental Expense $10,000
Part C. Baggage Protection
Baggage and Personal Eects $1,000
Baggage Delay $500
Part D. Worldwide Emergency Assistance (Provided by On Call
International)
CareFree
TM
Travel Assistance 24/7
Medical Assistance 24/7
Emergency Services 24/7
Coverages under Parts A, B and C are underwritten by Transamerica Casualty
Insurance Company. Services under Part D are provided by On Call International.
e benets provided in this program are subject to certain restrictions and
exclusions. Please read this brochure in its entirety for a description of all coverage
terms and conditions. Note: Words beginning with capital letters are dened in this
text in this Description of Coverage.
Part A. Travel Arrangement Protection
Trip
Interruption Benets
Post-Departure Trip Interruption
We will pay a Post-Departure Trip Interruption Benet, up to the amount in the
Schedule, if due to your, an Immediate Family Member’s, Traveling Companion’s
or Business Partner’s Sickness, Injury or death or Other Covered Events as
dened: 1) your arrival on your Covered Cruise Vacation is delayed; or 2) you
are unable to continue on your Covered Cruise Vacation aer you have departed
on your Covered Cruise Vacation. For item 1) above, the Sickness or Injury
must: a) commence while your coverage is in eect under the plan; b) for item
2) above, commence while you are on your Covered Cruise Vacation and your
coverage is in eect under the plan; and c) for both items 1) and 2) above, require
the examination and treatment by a Physician at the time the Covered Cruise
Vacation is interrupted or delayed; and d) in the written opinion of the treating
Physician, be so disabling as to delay your arrival on your Covered Cruise
Vacation or to prevent you from continuing your Covered Cruise Vacation.
Post-Departure Trip Interruption Benets
We will reimburse you, less any refund paid or payable, for unused land or water
travel arrangements, up to the amount in the Schedule, and/or the following:
1) the additional transportation expenses by the most direct route from the
point you interrupted your Covered Cruise Vacation: (a) to the next scheduled
destination where you can catch up to your Covered Cruise Vacation; or (b)
to the nal destination of your Covered Cruise Vacation; 2) the additional
transportation expenses incurred by you by the most direct route to reach your
original Covered Cruise Vacation destination if you are delayed and leave aer
the Scheduled Departure Date. However, the benet payable under 1) and 2)
above will not exceed the cost of a one-way economy air fare (or rst class, if
the original tickets were rst class) by the most direct route, less any refunds
paid or payable for your unused original tickets; 3) reasonable additional
accommodation and transportation expenses (up to $100 per day) incurred
to remain near a covered traveling Immediate Family Member or Traveling
Companion who is hospitalized during your Cruise Vacation.
Important: You, your Traveling Companion and Immediate Family Member
booked to travel with you must be medically capable of travel on the day you
purchase this coverage. e covered reason for cancellation or interruption of
your Cruise Vacation must occur aer your eective date of Trip Interruption
coverage.
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cancellation
protection plan
Please note: Benets will not be paid for expenses not refunded in the event of
your travel agent’s, the airline’s or Holland America Line’s insolvency.
“Other Covered Events” means only the following unforeseeable events or their
consequences which occur while coverage is in eect under this Policy: a change
in plans by you, an Immediate Family Member traveling with you, or Traveling
Companion resulting from one of the following events which occurs while
coverage is in eect under this Policy: a) being directly involved in a documented
trac accident while en route to departure; b) being hijacked or Quarantined;
c) having your Home made uninhabitable by re, ood, volcano, earthquake,
hurricane, or other natural disaster; d) a documented the of passports or visas;
or e) a Terrorist Act which occurs in your departure city or in a city which is a
sched
uled destination for your Covered Cruise Vacation provided: e Terrorist
Act occurs within 30 days of the Scheduled Departure Date for your Covered
Cruise Vacation.
Trip Delay
If your Covered Cruise Vacation is delayed, we will reimburse you, up to the
amount shown in the Schedule, for unused land or water travel arrangements,
less any refund paid or payable, and reasonable additional expenses incurred
by you for hotel accommodations, meals, telephone calls, and economy
transportation to catch up to your Cruise Vacation or to return Home. We will
not pay benets for expenses incurred aer travel becomes possible.
Trip Delay must be caused by or result from: 1) Common Carrier delay; 2) loss
or the of your passport(s), travel documents or money; 3) being Quarantined;
4) hijacking; 5) adverse weather; 6) a documented trac accident while you are
en route to departure; 7) unannounced strike; 8) a civil disorder.
Part B. Medical Protection
Medical Expense/Emergency Assistance Benets
We will pay this benet, up to the amount in the Schedule, for the following
Covered Expenses incurred by you, subject to the following: 1) Covered
Expenses will only be payable at the Usual and Customary level of payment; 2)
benets will be payable only for Covered Expenses resulting from a Sickness
that rst manifests itself or an Injury that occurs while on a Covered Cruise
Vacation; 3) benets payable as a result of incurred Covered Expenses will only
be paid aer benets have been paid under any Other Valid and Collectible
Group Insurance in eect for you. We will pay that portion of Covered Expenses
that exceeds the amount of benets payable for such expenses under your Other
Valid and Collectible Group Insurance.
Covered Expenses:
Accident Medical Expense/Sickness Medical Expense:
1. expenses for the following Physician-ordered medical services: services
of legally qualied Physicians and graduate nurses, charges for Hospital
connement and services, local ambulance services, prescription drugs and
medicines, and therapeutic services incurred by you within one year from
the date of your Sickness or Injury;
2. expenses for emergency dental treatment incurred by you during a Covered
Cruise Vacation;
Emergency Evacuation:
3. expenses incurred by you for Physician-ordered emergency medical
evacuation, including medically appropriate transportation and necessary
medical care en route, to the nearest suitable Hospital when you are critically
ill or injured and no suitable local care is available, subject to the Program
Medical Advisors prior approval;
4.
expenses incurred for non-emergency medical evacuation, including
medically appropriate transportation and medical care en route, to a
Hospital or to your place of residence, when deemed medically necessary
by the attending Physician, subject to the Program Medical Advisors prior
approval;
5. expenses for transportation not to exceed the cost of one round-trip
economy class air fare to the place of hospitalization for one person chosen
by you, provided that you are traveling alone and are hospitalized for more
than 7 days;
6. expenses for transportation not to exceed the cost of one-way economy
class air fare to your place of residence including escort expenses if you
are 18 years of age or younger and le unattended due to the death or
hospitalization of an accompanying adult(s), subject to the Program Medical
Advisors prior approval;
7. expenses for one-way economy class air fare (or rst class, if your original
tickets were rst class) to your place of residence from a medical facility
to which you were previously evacuated, less any refunds paid or payable
from your unused transportation tickets, if these expenses are not covered
elsewhere in the plan.
Repatriation:
8. repatriation expenses for preparation and air transportation of your remains
to your place of residence, or up to an equivalent amount for a local burial in
the country where death occurred, if you die while on your Covered Cruise
Vacation.
Part C. Baggage Protection
Baggage and Personal Eects Benets
We will reimburse you, less any amount paid or payable from any other valid and
collectible insurance or indemnity, up to the amount shown in the Schedule, for
direct loss, the, damage, or destruction of your Baggage during your Covered
Cruise Vacation.
Valuation and Payment of Loss
Payment of loss under the Baggage and Personal Eects Benet will be calculated
based upon an Actual Cash Value basis. For items without receipts, payment
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of loss will be calculated based upon 80% of the Actual Cash Value at the time
of loss. At our option, we may elect to repair or replace your Baggage. We will
notify you within 30 days aer we receive your proof of loss. We may take all or
part of a damaged Baggage as a condition for payment of loss. In the event of a
loss to a pair or set of items, we will: 1) repair or replace any part to restore the
pair or set to its value before the loss; or 2) pay the dierence between the value
of the property before and aer the loss.
Baggage Delay Benets
We will reimburse you, up to the amount shown in the Schedule, for the cost
of reasonable additional clothing and personal articles purchased by you if
your Baggage is delayed by a Common Carrier for 24 hours or more during
the Covered Cruise Vacation. You must be a ticketed passenger on a Common
Carrier. is coverage terminates upon your arrival at the return destination of
your Covered Cruise Vacation.
Part D. Worldwide Emergency Assistance (On Call International)
Not a care in the world… when you have our 24/7 global network to assist you
on your travels.
• CareFree
TM
Travel Assistance
• Medical Assistance
• Emergency Services
CareFree
TM
Travel Assistance
Travel Arrangements
• Arrang
ements for last-minute ight and hotel changes
• Luggage Locator (reporting/tracking of lost, stolen or delayed baggage)
• Hotel nder and reservations
• Airport transportation
• Rental car reservations and automobile return
• Coordination of travel for visitors to bedside
• Return travel for dependent/minor children
• Assistance locating the nearest embassy or consulate
• Cash transfers
• Assistance with bail bonds
Pre-Cruise Information
• Destination guides (hotels, restaurants, etc.)
• Weather updates and advisories
• Passport requirements
• Currency exchange
• Health and safety advisories
Documents and Communication
• Assistance with lost travel documents or passports
• Live email and phone messaging to family and friends
• Emergency message relay service
• Multilingual translation and interpretation services
Medical Assistance Services
• Medical case management, consultation and monitoring
• Medical Transportation
• Dispatch of a doctor or specialist
• Referrals to local medical and dental service providers
• Wo
rldwide medical information, up-to-the-minute travel medical advisories,
and immunization requirements
• Prescription drug replacement
• Replacement of eyeglasses, contact lenses and dental appliances
Emergency Services
• Emergency medical and dental assistance
• Emergency legal assistance
• Emergency family travel arrangements
CareFree
TM
Travel Assistance, Medical Assistance and Emergency Services can be
accessed by calling On Call International at 1-(866) 509-7712 or, from outside
the U.S. or Canada, call collect*: 1-(603) 894-9386.
* If you have any diculty making this collect call, contact the local phone
operator to connect you to a US-based long-distance service. In this case, please
let the Assistance Provider answering the phone know the number you are calling
from, so that he/she may call you back. Any charges for the call will be considered
reimbursable benets.
Note that the problems of distance, information, and communications make it
impossible for the Transamerica Casualty Insurance Company, Aon Anity,
Holland America Line, or On Call International to assume any responsibility
for the availability, quality, use, or results of any emergency service. In all cases,
you are still responsible for obtaining, using, and paying for your own required
services of all types.
Denitions
Accident means a sudden, unexpected, unintended and external event, which
causes Injury.
Actual Cash Value means purchase price less depreciation.
Baggage means luggage, personal possessions and travel documents taken by
you on the Covered Cruise Vacation.
Business Partner means an individual who is involved, as a partner, with you in
a legal general partnership and shares in the management of the business.
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Common Carrier means any land, water, or air conveyance operated under a
license for the transportation of guests for hire, not including taxicabs or rented,
leased or privately owned motor vehicles.
Covered Cruise Vacation means: a period of travel away from Home to a
destination outside your city of residence; the purpose of the Cruise Vacation is
business or pleasure and is not to obtain health care or treatment of any kind.
Cruise Vacation means a trip for which coverage has been elected and the plan
payment paid, and all travel arrangements are arranged by Holland America Line
prior to the Scheduled Departure Date of the trip. Also covered by this denition
are any direct round trip air ights booked by others to and from the scheduled
Cruise Vacation departure and return cities, provided the dates of travel are
within 14 total days of the scheduled land tour or cruise dates.
Dom
estic Partner means a person who is at least eighteen years of age and you
can show: 1) evidence of nancial interdependence, such as joint bank accounts
or credit cards, jointly owned property, and mutual life insurance or pension
beneciary designations; 2) evidence of cohabitation for at least the previous
6 months; and 3) an adavit of domestic partnership if recognized by the
jurisdiction within which they reside.
Elective Treatment and Procedures means any medical treatment or surgical
procedure that is not medically necessary including any service, treatment, or
supplies that are deemed by the federal or a state or local government authority
or by us to be research or experimental or that is not recognized as a generally
accepted medical practice.
Home means your primary or secondary residence.
Hospital means an institution, which meets all of the following requirements:
1) it must be operated according to law; 2) it must give 24 hour medical care,
diagnosis, and treatment to the sick or injured on an inpatient basis; 3) it must
provide diagnostic and surgical facilities supervised by Physicians; 4) registered
nurses must be on 24 hour call or duty; and 5) the care must be given either on
the hospital’s premises or in facilities available to the hospital on a pre-arranged
basis.
A Hospital is not: a rest, convalescent, extended care, rehabilitation or other
nursing facility; a facility which primarily treats mental illness, alcoholism, or
drug addiction (or any ward, wing, or other section of the hospital used for such
purposes); or a facility which provides hospice care (or wing, ward, or other
section of a hospital used for such purposes).
Immediate Family Member includes your or the Traveling Companion’s spouse,
child, spouse’s child, son-daughter-in-law, parent(s), sibling(s), grandparent(s),
grandchild, step brother-sister, step-parent(s), parent(s)-in-law, brother-sister-in-
law, aunt, uncle, niece, nephew, Domestic Partner, or ward.
Injury means bodily harm caused by an Accident which: 1) occurs while
your coverage is in eect under the plan; and 2) requires examination and
treatment by a Physician. e Injury must be the direct cause of loss and must
be independent of all other causes and must not be caused by, or result from,
Sickness.
Insured means an eligible person who arranges a Covered Cruise Vacation and
pays any required plan payment.
Insurer means Transamerica Casualty Insurance Company.
Other Valid and Collectible Group Insurance means any group policy or
contract which provides for payment of medical expenses incurred because of
Physician, nurse, dental or Hospital care or treatment; or the performance of
surgery or administration of anesthesia. e policy or contract providing such
benets includes group or blanket insurance policies; service plan contracts;
employee benet plans; or any plan arranged through an employer, labor
union, employee benet association or trustee; or any group plan created or
admini
stered by the federal or a state or local government or its agencies. In the
event any other group plan provides for benets in the form of services in lieu of
monetary payment, the usual and customary value of each service rendered will
be considered a Covered Expense.
Payments or Deposits means the cash, check, or credit card amounts actually
paid to the Policyholder for your Covered Cruise Vacation.
Physician means a person licensed as a medical doctor by the jurisdiction in
which he/she is resident to practice the healing arts. He/she must be practicing
within the scope of his/her license for the service or treatment given and may not
be you, a Traveling Companion, or an Immediate Family Member of yours.
Policy means the contract issued to the Policyholder providing the benets
specied herein.
Policyholder means the legal entity in whose name this Policy is issued, as
shown on the benet Schedule.
Program Medical Advisors means On Call International.
Quarantined means the isolation of a person aicted with or exposed to a
communicable disease, the purpose being to prevent the spread of disease.
Schedule means the benet schedule shown on the Description of Coverage for
each Insured.
Scheduled Departure Date means the date on which you are originally
scheduled to leave on your Covered Cruise Vacation.
Scheduled Return Date means the date on which you are originally scheduled
to return to the point where the Covered Cruise Vacation started or to a dierent
nal destination.
Sickness means an illness or disease of the body which: 1) requires examination
and treatment by a Physician; and 2) commences while the plan is in eect.
Terrorist Act means an act of violence, other than civil disorder or riot, (that
is not an act of war, declared or undeclared) that results in loss of life or major
damage to property, by any person acting alone or on behalf of or in connection
with any organization which is generally recognized as having the intent to
overthrow or inuence the control of any government.
Traveling Companion means a person whose name appears with you on the
same Cruise Vacation arrangement and who, during the Cruise Vacation, will
accompany you.
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ive
on
nt
e
11)
y
d
Usual and Customary Charge means those charges for necessary treatment a
services that are reasonable for the treatment of cases of comparable severity
and nature. is will be derived from the mean charge based on the experience
in a related area of the service delivered and the MDR (Medical Data Research
schedule of fees valued at the 90th percentile.
General Plan Exclusions
In Parts A & B:
We Will Not Pay For Any Loss Under e Plan Caused By Or Incurred
Resulting From: 1) mental, nervous, or psychological disorders, except if
hospitalized; 2) being under the inuence of drugs or intoxicants, unless
prescr
ibed by a Physician; 3) normal pregnancy, except if hospitalized; or elect
abortion; 4) declared or undeclared war, or any act of war; 5) service in the
armed forces of any country;6) operating or learning to operate any aircra, as
pilot or crew; 7) any unlawful acts, committed by you or a Traveling Compani
(whether Plan Participant or not); 8) any amount paid or payable under any
Worker’s Compensation, Disability Benet or similar law; 9) Elective Treatme
and Procedures; 10) medical treatment during or arising from a Covered Cruis
Vacation undertaken for the purpose or intent of securing medical treatment;
business, contractual or educational obligations of you or an Immediate Famil
Member; 12) failure of any tour operator, Common Carrier, or other travel
supplier, person or agency to provide the bargained-for travel arrangements;
13) a loss that results from an illness, disease, or other condition, event or
circumstance which occurs at a time when the plan is not in eect for you.
In Part C:
Items Not Covered
We Will Not Pay For Damage To Or Loss Of: 1) a loss or damage caused by
detention, conscation or destruction by customs; 2) animals; 3) property use
in trade, business or for the production of income, household furniture, music
instruments, brittle or fragile articles, or sporting equipment if the loss results
from the use thereof; 4) articial limbs or other prosthetic devices, articial
teeth, dental bridges, dentures, dental braces, retainers or other orthodontic
devices, hearing aids, any type of eyeglasses, sunglasses or contact lenses; 5)
documents or tickets, except for administrative fees required to reissue tickets;
money, stamps, stocks and bonds, postal or money orders, securities, accounts,
bills, deeds, food stamps or credit cards; 7) property shipped as freight or
shipped prior to the Scheduled Departure Date.
Losses not covered
We will not pay for loss arising from: 1) the or pilferage from an unattended
vehicle; 2) mysterious disappearance.
Term Of Coverage
When Coverage Begins
All coverages (except Post-Departure Trip Interruption) will take eect on the
nd
)
al
6)
later of: 1) the date the plan payment has been received by Holland America
Line; 2) the date and time you start your Covered Cruise Vacation; or 3) 12:01
A.M. Standard Time on the Scheduled Departure Date of your Covered Cruise
Vacation.
Post-Departure Trip Interruption coverage will take eect on the Scheduled
Departure Date of your Covered Cruise Vacation if the required plan payment is
received.
When Coverage Ends
Your coverage automatically ends on the earlier of: 1) the date the Covered
Cruise Vacation is completed; 2) the Scheduled Return Date; 3) your arrival at
the return destination on a round-trip, or the destination on a one-way trip; 4)
cancellation of the Cruise Vacation covered by the Policy.
If your air arrangements are greater than 4 total days before and/or aer your
Cruise Vacation, you will also be covered for Trip Interruption, Trip Delay,
and benets under Parts B and C on the day(s) you are ying to/from your
destination.
Claims Procedure
ALL CLAIMS: Report your claim as soon as possible to Aon Anity. Provide
the policy number, your travel dates, and details describing the nature of your
loss. Upon receipt of this information, Aon Anity will promptly forward you
the appropriate claim form to complete.
Online: www.travelclaim.com
Mail: Aon Anity, 300 Jericho Quadrangle,
PO Box 9022, Jericho, NY 11753
Phone: 1-800-453-4047 or 1-516-342-2720
Oce Hours: 8 A.M. – 10 P.M. ET, Monday – Friday,
9 A.M. – 5 P.M. ET, Saturday
IMPORTANT: In order to facilitate prompt claims settlement upon your return,
be sure to obtain as applicable: detailed medical statements from Physicians
in attendance where the Accident or Sickness occurred; receipts for medical
services and supplies; receipts from the Hospital; police reports or claims reports
from the parties responsible (e.g., airline, cruise line, hotel, etc.) for any loss,
the, damage, or delay. In the event of a baggage claim, receipts for any lost or
damaged items will be required. In the event of a Baggage Delay or Trip Delay
claim, receipts for any additional covered expenses will be required, as well as
verication of the delay. You must receive initial treatment within 90 days of the
accident that caused the Injury or the onset of the Sickness.
is program was designed for Holland America Line guests by Aon Anity.
Aon Anity is the brand name for the brokerage and program administration
operations of Anity Insurance Services, Inc. (TX 13695); (AR 100106022);
in CA & MN, AIS Anity Insurance Agency, Inc. (CA 0795465); in OK, AIS
Anity Insurance Services, Inc.; in CA, Aon Anity Insurance Services, Inc.
(CA 0G94493), Aon Direct Insurance Administrators and Berkely Insurance
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Agency and in NY, AIS Anity Insurance Agency. Anity Insurance Services
is acting as a Managing General Agent as that term is dened in section
626.015(14) of the Florida Insurance Code. As an MGA we are acting on behalf
of our carrier partner.
For additional information regarding the plan,
call: 1-800-453-4047 or 1-516-342-2720
Oce hours: 8 A.M. – 10 P.M. ET, Monday – Friday,
9 A.M. – 5 P.M. ET, Saturday
General Provisions
Our Right To Recover From Others
We have th
e right to recover any payments we have made from anyone who may
be responsible for the loss. You and anyone else we insure must sign any papers
and do whatever is necessary to transfer this right to us. You and anyone else we
insure will do nothing aer the loss to aect our right.
Claims Provisions
Payment of Claims
Claims for benets provided by the plan will be paid as soon as written proof is
received.
Benets are paid directly to you, unless otherwise directed. Any accrued
benets unpaid at your death will be paid to your estate or, if no estate, to your
beneciary. If you have assigned your benets, we will honor the assignment if a
signed copy has been led with us. We are not responsible for the validity of any
assignment.
Travel Insurance is underwritten by Transamerica Casualty Insurance
Company, Columbus, Ohio; NAIC # 10952 (all states except as otherwise noted)
under Policy/Certificate Form series TAHC5000. In CA, HI, NE, NH, PA, TN,
and TX, Policy/Certificate Form series TAHC5100 and TAHC5200. In IL, IN,
KS, LA,OH, OR, VT, WA, and WY, Policy Form #’s TAHC5100IPS and
TAHC5200IPS. Certain coverages are under series TAHC6000 and TAHC7000.
is is a brief Description of Coverage which outlines the benets and amounts
of coverage that may be available to you. If you are a resident of one of the
following states (IL, IN, KS, LA, OH, OR, VT, WA, or WY), your Policy is
provided on an individual form. To obtain a copy of your Individual Policy or
Group Certicate for all states based on your state of residence, or information
regarding the insurance premium portion of your plan cost, visit http://www.
anitytravelcert.com or call 1-800-453-4090. Your Individual Policy or Group
Certicate will govern the nal interpretation of any provision or claim. For
California residents only, Aon Anity’s CA Agency License # is 0G94493 and
the toll free consumer hotline for the California Insurance Department is 1-800-
927-7357. For Maryland residents only, to le a complaint with the Maryland
Department of Insurance, call 1-800-492-6116 or visit www.mdinsurance.state.
md.us. For New York residents only, the licensed producer represents the insurer
for purposes of the sale. Compensation paid to the producer may depend on the
policy selected, the producer’s expenses, or volume of business. e purchaser
may request and obtain information about the producer’s compensation except
as otherwise provided by law.
is plan provides insurance coverage that applies only during the covered
trip. You may have coverage from other sources that provides you with similar
benets but may be subject to dierent restrictions depending upon your other
coverages. You may wish to compare the terms of this policy with your existing
life, health, home and automobile policies. If you have any questions about your
current coverage, call your insurer, insurance agent or broker. e purchase of
this plan is not required in order to purchase any other travel product or service
oered to you by your travel retailers. Unless individually licensed as an insurance
agent, y
our travel agent is not qualied or authorized to answer your technical
questions about the benets, exclusions or conditions of this plan or to evaluate
the adequacy of any existing insurance coverage you may have. Questions should
be directed to the plan administrator at the toll-free number provided.
Notice to New York Residents Only
e Holland America Cancel for Any Reason Waiver may be purchased
separately from the Travel Insurance Program. Contact 1-877-538-3815 for
details.
Ten Day Right to Examine
If you are not satised for any reason, you may cancel the travel insurance
portion of your coverage within 10 days of your receipt of this document. Your
premium will be refunded, provided there has been no incurred covered expense
and you have not departed on your Covered Trip. When so returned, the
coverage is void from the beginning. Request a refund in writing by providing
your contact information as well as a copy of your plan description to our
authorized agent, Aon Anity, 300 Jericho Quadrangle, P.O. Box 9022, Jericho,
NY 11753.
Any payments under the policy will only be made in full compliance with
all United States of America economic or trade sanction laws or regulations,
including, but not limited to, sanctions, laws and regulations administered and
enforced by the U.S. Treasury Department’s Oce of Foreign Assets Control
(“OFAC”). erefore, any expenses incurred or claims made involving travel
that is in violation of such sanctions, laws and regulations will not be covered
under the policy. For more information, you may consult the OFAC internet
website at http://www.treasury.gov/resource-center/sanctions/ or an Aon Anity
representative.
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Guest Emergency Drill
A Guest Emergency Drill will take place before the ship leaves the doc
in the port of embarkation, so that guests know where to go and what
to do if an alarm is sounded. During this drill, guests will be provided
clear instructions to follow in the event of an emergency, including
the location of their muster stations, essential actions to take in an
emergency, and how to put on a life jacket. This drill is mandatory for
all guests and non-attendance may result in disembarkation. A guest
safety video is available for viewing on the guest channel of the in-suit
television from the start of embarkation until 24 hours after departure
Clothing
Daytime dress is casual. Pack appropriately for the climate in which
you’re sailing. We suggest clothes that can be layered and possibly a
raincoat, waterproof hat or umbrella for time ashore. Shirts/cover-ups
and footwear are required at all times in the ship’s interior.
Most evenings smart casual attire is appropriate. Pool/beachwear,
distressed jeans and men’s tank tops should be left to daytime and
poolside.
Gala Nights evoke the grand traditions of cruising as guests dress to
impress for special events on board, including a five-course gourmet
dinner in the Dining Room. For gentlemen, jacket and tie are
appropriate, collared shirt and slacks are required in all restaurants
except those on Lido Deck which permit jeans, shorts and T-shirts.
Formal wear for gentlemen can be pre-ordered for use during your cruise by
calling Cruiseline Formalwear at 1-800-551-5091 or (305) 252-6565. For more
information please visit cruiselineformal.com. Your formal wear will be in you
stateroom when you board.
Packing Advice
Holland America Line cautions against the use of garment bags with
hanger hooks protruding from the top. We also suggest that you
consider placing articles in clear plastic bags inside your luggage to
minimize handling by airport security screeners. Pack shoes on top
of other contents in your luggage to expedite the screening process.
Finally, make sure that you label the inside of your carry-on and
checked luggage with your name and contact information. Bear in
mind that the screening process for any point of embarkation is simila
to that at an airport. As such, all weapons and dangerous devices are
prohibited and may result in denied boarding. For complete, updated
information regarding travel, please check the official website of the
Transportation Security Administration.
Mariner Society Benefits*
k
All guests in a stateroom receive the benefits earned by the guest at the
highest star level. To learn more about the Mariner Society, go to
hollandamerica.com and visit ‘My Account’.
Dining
Throughout your cruise vacation, you will enjoy delicious and
innovative menus across a broad range of dining venues. From a casual
bite poolside to a five-course affair in our classic main Dining Room,
e
the crew of Holland America Line will orchestrate a truly memorable
.
dining experience. Led by Master Chef Rudi Sodamin, our exceptional
culinary staff creates signature Holland America line dishes using
only the freshest produce and the highest quality meats and seafood
available. Our knowledgeable wine stewards are adept at pairing
the perfect wine with every dish. Whether you desire the relaxed
atmosphere of the Lido, the elegance of the Pinnacle Grill or dinner for
two on your private verandah, the choice is always yours.
Smoking Policy
For the comfort of all of our guests, all staterooms (cabins), showrooms
and all other indoor areas are designated non-smoking. Please refer to
our complete Smoking Policy online at hollandamerica.com or in the
online ‘Know Before You Go’ booklet.
Book your Next Cruise while Onboard*
Book your next cruise while onboard and receive up to US$200 per
stateroom Shipboard Credit and reduced deposit. Unsure of your next
cruise? You can still take advantage of this exclusive onboard offer
r
without confirming a specific itinerary with our Future Cruise Deposit
program. Visit the Future Cruise Consultant onboard your ship to
learn more.
Journeys Ashore
TM
You can obtain detailed information regarding shore excursions,
tour prices, and find answers to frequently asked questions by going
to
hollandamerica.com. Book your shore excursions online, make
payment, and receive your reservation status of whether you are
confirmed or waitlisted 24 hours a day. We recommend that you book
r
your shore excursions prior to departure as online reservations will
receive priority handling. Also, some tours are limited, so pre-booking
will enable you to reduce disappointment.
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Vacation Packages*
Holland America Line has arranged special hotel and tour packages
with properties of exceptional quality and value. Should you wish to
see more of the sights of these world class locations, we can arrange
stays in port cities or overland tours - at very affordable prices. See
your travel advisor or call 800-207-3545 or 206-626-7397 (help is
available in English). Visit hollandamerica.com for vacation package
descriptions.
Onboard Gifts
With our onboard gifts and shipboard credits enjoy a special treat for
yourself or arrange something memorable for someone you’re traveling
with. We offer celebration packages, couples packages, flowers,
chocolate dipped strawberries, special wine offerings, gaming lessons
and casino chips, cigar gifts, spa treatments and keepsakes. Visit our
website at hollandamerica.com to view the special offerings available
for purchase. Go to “For Booked Guests”.
Passport & Additional ID
On special itineraries, the Front Office on board may require the
collection of passports for cruises that travel from country to country
to prepare for immigration formalities. You will receive a passport
receipt upon collection of your passport, and will be advised on board
when the passports will be redistributed.
We recommend bringing an additional government-issued photo
identification since shore side security requires a photo ID when
getting on and off the ship. A photocopy of the picture ID is not
acceptable.
(*Not applicable for charter.)
shipboard life
07/2015/eng
Express Docs
|
shipboard life pg 17 of 17
