GLASS INSURANCE POLICY

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Stamp Duty Paid

RHB Insurance Berhad (38000-U)

Y/PGL/102016

WHEREAS the Insured named and described in the

Schedule hereto has applied to RHB INSURANCE BERHAD

(hereinafter referred to as "the Company") by a written

proposal and declaration which shall be the basis of this

contract and is deemed to be incorporated herein and has

paid or agreed to pay the Premium stated in the aforesaid

Schedule as consideration for such insurance hereinafter

provided

NOW THIS POLICY WITNESSETH that during the Period of

Insurance or during any further period for which the

Company may accept payment for the renewal of this

Policy and subject to the Terms Exceptions Provisions

Limits and Conditions contained herein or endorsed

hereon or otherwise expressed hereon (hereinafter

collectively referred to as the Terms of this Policy)

provided any of the glass situated at the premises as

described in the Schedule shall be broken, the Company

shall:-

(1) replace such broken glass with glass of similar

manufacture or quality or at the option of the

Company pay to the Insured an amount equivalent to

the cost of such replacement or the sum insured

should such be stated in the Schedule

(2) pay the cost necessarily incurred in boarding up the

aperture caused by such breakage for which the

Company is liable hereunder.

PROVIDED that the word "breakage" shall not include any

disfiguration or damage other than fracture extending

through the entire thickness of the glass.

EXCEPTIONS

This Policy does not cover

(a) breakage or damage of glass due to dilapidation of

frames or framework.

(b) breakage of or damage to frames or framework of

any description

fixtures or other obstructions.

(d) breakage of glass in conservatories greenhouse or

outbuildings

(e) breakages arising during removal or alterations to

premises.

(f) cracked or imperfect glass unless specially declared as

such and specially included in the Schedule.

(g) damage to or breakage of writing, painting,

ornamentation or alarm tapes unaccompanied by the

breakage of glass even when such items are

specifically included in the Schedule

(h) glass which have already been broken or damaged at

the commencement of this insurance.

(i) breakage or damage happening while the Premises

are occupied for any purpose other than the Business

or while the Premises are untenanted

(j) any consequential loss

(k) any consequence of fire, explosion, lightning

subterranean fire, earthquake, storm, tempest,

hurricane, cyclone, tornado, windstorm, flood,

volcanic eruption or natural hazard of any kind.

(l) any loss or damage occasioned by or through or in

consequence directly or indirectly caused by any of

the following occurrences, namely:-

i) war, invasion, act of foreign enemy, hostilities or

warlike operations (whether war be declared or

not), civil war;

ii) mutiny, riot, strike, civil commotion, military or

popular rising, insurrection, rebellion,

revolution, military or usurped power;

iii) any act of terrorism

For this purpose an act of terrorism means an

act including but not limited to the use of force

or violence and/or the threat thereof, of any

person or group(s) of persons, whether acting

alone or on behalf of or in connection with any

organization(s) or government(s), committed for

political, religious, ideological or similar

purposes including the intention to influence

any government and/or to put the public, or any

section of the public, in fear;

iv) martial law or state of siege or any of the events

or causes which determine the proclamation or

maintenance of martial law or state of siege;

v) delay, seizure, confiscation, commandeering,

requisition, compulsory sale (whether under

Statute or otherwise) detention, nationalization

or destruction of or damage to property by or

under the order of any government de jure or de

facto, public or local authority.

Any loss or damage happening during the existence of

abnormal conditions (whether physical or otherwise)

which are occasioned by or through or in

consequence, directly or indirectly, of any of the said

occurrences shall be deemed to be loss or damage

which is not covered by this insurance, except to the

extent that the Insured shall prove that such loss or

damage happened independently of the existence of

such abnormal conditions.

In any action, suit or other proceeding where the

Company alleges that by reason of the provisions of

this exception any loss or damage is not covered by

this insurance, the burden of proving that such loss or

damage is covered shall be upon the Insured.

(m) interruption or delay or loss of business or damage of

any kind occurring during the time intervening

between the occurrence of a breakage and a

replacement of the glass

(n) loss or destruction of or damage to any property

whatsoever or any loss or expense resulting or arising

therefrom or any consequential loss directly or

indirectly caused by or contributed to by or arising

from:-

i) ionizing radiation or contamination by

radioactivity from any nuclear fuel or from

nuclear waste from the combustion of nuclear

fuel. For the purpose of this exception

combustion shall include any self-sustaining

process of nuclear fission.

ii) nuclear weapons material.

(o) loss destruction or damage directly occasioned by

pressure waves caused by aircraft or other aerial

GLASS INSURANCE POLICY

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devices travelling at sonic or super-sonic speeds.

(p) the excess being the first amount of Ringgit Malaysian

as specified in the Schedule in respect of each and

every loss.

CONDITIONS

1. MEANING

This Policy and Schedule shall be read together as one

contract and any word or expression to which a

specific meaning has been attached in any part of this

Policy or Schedule shall bear such specific meaning

wherever it may appear.

2. CONDITIONS PRECEDENT TO LIABILITY

The due observance and fulfillment of the terms,

conditions and endorsements of this Policy in so far

as they relate to anything to be done or complied

with by the Insured and the truth of the statements

and answers in the said proposal shall be conditions

precedent to any liability of the Company to make

any payment under this Policy.

3. CHANGES IN RISKS

No claim shall be recoverable hereunder if the

Premises shall become empty or disused or if any

change shall be made in the Premises or Occupation

or in the conditions of the risks as existing at the time

of acceptance unless in any such cases the written

consent of the Company hereto be first obtained.

4. CLAIMS PROCEDURE

Upon the happening of any breakage giving rise or

likely to give rise to a claim under this Policy the

Insured shall:-

(a) give immediate notice thereof in writing to the

Company and unless such notice shall be

received by the Company within fourteen (14)

days of the happening of such breakage the

Company shall be under no liability in

connection therewith

(b) deliver to the Company within thirty (30) days

from the date upon which the breakage came to

his notice, such information as the Company

may require concerning the breakage.

5. OTHER INSURANCE

If at the time of any loss or damage happening to any

property hereby insured, there be any other

subsisting insurance or insurances, whether effected

by the Insured or by any other person or persons,

covering the same property, this Company shall not

be liable to pay or contribute more than its rateable

proportion of such loss or damage.

6. SALVAGE

In the event of breakage for which the Company is

liable the broken glass shall become the absolute

property of the Company as salvage and the Insured

shall take all precautions to prevent further breakage

or loss arising to such salvage and shall allow the

representatives of the Company to have immediate

access thereto and to remove the same or do such

other things as may be necessary for the preservation

thereof.

7. DIMINUTION IN SUMS INSURED

Immediately upon the happening of any loss or

damage to the property insured as described in the

Schedule of this Policy the Total Sum Insured and the

Sum Insured upon the various descriptions of

property which have broken and such reduced Sum

Insured shall be the limits of the Company's liability in

respect of any further losses or damage occurring

during the current Period of Insurance unless the

Company consent upon payment of additional

premium to reinstate the full Sum Insured. In

consideration of the Insured undertaking to pay an

additional premium at the agreed rate on the amount

of loss calculated on a pro-rata basis from the date of

such loss to the expiry of the current period of

insurance, it is agreed that in the event of loss the

Insurance hereunder shall maintain in force for the

full sum insured.

8. SUBROGATION

The Company may at its own expense may proceed

against any person or persons in the name of the

Insured to recover compensation for the loss

sustained by such breakage and the Insured shall give

all reasonable assistance as the Company may

require.

9. CONTRIBUTION

If at the time of any breakage or damage there be any

other insurance effected by or on behalf of the

Insured covering any of the Glass or any other

property which may be insured hereunder, the

Company shall not be liable for more than its rateable

proportion thereof.

10. CANCELLATION

The Company may at any time by giving fourteen (14)

days' notice in writing to the Insured at his last known

address as known to the Company terminate this

Policy as from the expiration of such fourteen (14)

days provided that the Company shall in that event

return to the Insured a proportionate part of the

premium for the unexpired period of Insurance or the

Policy may be cancelled at any time by the Insured

and the Insured shall be entitled to a return of

premium less premium at the Company's customary

short period rates for the period of the Policy has

been in force subject to minimum premium of

RM50/-.

11. ARBITRATION

If any difference arises as to the amount of loss such

difference shall independently of all other question

be referred to the decision of an Arbitrator to be

appointed in writing by the parties in difference, or, if

they cannot agree upon a single Arbitrator, to the

decision of two disinterested persons as Arbitrators,

of whom one shall be appointed in writing by each of

the parties within two calendar months after having

been required so to do in writing by the other party.

In case either party shall refuse or fail to appoint an

Arbitrator within two calendar months after receipt

of notice in writing requiring an appointment, the

other party shall be at liberty to appoint a sole

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Arbitrator, and in case of disagreement between the

Arbitrators, the difference shall be referred to the

decision of an Umpire who shall have been appointed

by them in writing before entering on the reference

and who shall sit with the Arbitrators and preside at

their Meeting. The death of any party shall not revoke

or affect the authority or powers of the Arbitrator, or

Arbitrators or Umpire respectively, and in the event

of the death of an Arbitrator or Umpire, another shall

in each case be appointed in his stead by the party or

Arbitrators (as the case may be) by whom the

Arbitrator or Umpire so dying was appointed. The

cost of the reference and of the award shall be at the

discretion of the Arbitrator, Arbitrators or Umpire

making the award. And it is hereby expressly

stipulated and declared that it shall be a condition

precedent to any right of action or suit upon this

Policy that the award by such Arbitrator, Arbitrators

or Umpire of the amount of the loss if disputed shall

be first obtained. If the Company shall disclaim

liability for any claim hereunder and such claim shall

not within twelve (12) calendar months from the date

of such disclaimer have been referred to arbitration

under the provisions herein contained then the claim

shall for all purposes be deemed to have been

abandoned and shall not thereafter be recoverable

hereunder.

12. MARKET VALUE

It is hereby agreed that in the event of a loss to the

property insured herein, the limit of indemnity shall

be the insured value or market value of the insured

property, whichever is the lower, subject to

deductions of any excess and amounts which the

Insured is required to bear under the Policy .

For the purpose of this condition, the term market

value shall mean the value of the property insured

herein at the time of damage or loss less due

allowance for betterment, wear and tear and/or

depreciation.

In the event of a dispute, the market value of the

insured property shall for the purposes of this

condition be determined by a valuation obtained by

the Company from the manufacturer, authorized sole

agent or agent, authorized broker or authorized

distributor of the cost of replacement or

reinstatement of the insured property damaged or

lost as it was at the time of the occurrence of such

loss or damage.

In the event that there is, at the time of damage or

loss, no manufacturer, authorized sole agent or

agent, authorized broker or authorized distributor for

the insured property, the valuation shall be obtained

from a Loss Adjuster licensed under the Insurance

Act, 1996 and to be mutually appointed by both

parties.

The valuation of the insured property by the

manufacturer, authorized sole agent or agent,

authorized broker or authorized distributor or Loss

Adjuster licensed under the Insurance Act, 1996 shall

be conclusive evidence in respect of the market value

of the insured property in any legal proceedings

against the Company.

13. FRAUD

If the proposal or declaration of the Insured is untrue

in any respect or if any material fact affecting the risk

be incorrectly stated therein or omitted therefrom or

if this Insurance or any renewal thereof shall have

been obtained through any misstatement

misrepresentation or suppression or if any claim

under this Policy shall be in any respect fraudulent or

if any fraudulent means or devices are used by the

Insured or anyone acting on his behalf to obtain any

benefit under this Policy, all benefits under this Policy

shall be forfeited.

WARRANTIES / CLAUSES

(This Policy is subject to the following warranty and

clauses)

PWE PREMIUM WARRANTY

It is a fundamental and absolute special condition

of this contract of insurance that the premium

due must be paid and received by the Company

within sixty (60) days from the inception date of

this Policy/Endorsement/Renewal Certificate.

If this condition is not complied with then this

contract is automatically cancelled and the

Company shall be entitled to the pro-rata

premium for the period they have been on risk.

Where the premium payable pursuant to this

Warranty is received by an authorized agent of

the Company, the payment shall be deemed to be

received by the Company for the purposes of this

Warranty and the onus of proving that the

premium payable was received by a person,

including an insurance agent, who was not

authorized to receive such premium shall lie on

the Company.

Subject otherwise to the terms, exceptions and

conditions of this Policy.

Y2KE DATE RECOGNITION CLAUSE (WITHOUT SAVINGS

CLAUSE)

It is noted and agreed this policy is hereby

amended as follows:-

A. The Company shall not pay for any loss or

damage including loss of use with or without

physical damage or any consequential loss

directly or indirectly caused by, consisting of,

or arising from, the failure or inability of any

computer, data processing equipment,

media microchip, operating systems,

microprocessors (computer chip), integrated

circuit or similar device, or any computer

software, whether the property of the

Insured or not, and whether occurring

before, during or after the year 2000 that

results from the failure or inability of such

device and/or software as listed above to:-

1. correctly recognize any date as its true

calendar date;

2. capture, save, or retain, and/or

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correctly manipulate, interpret or

process any data or information or

command or instruction as a result of

treating any date other than as its true

calendar date; and/or

3. capture, save, retain or correctly

process any data as a result of the

operation of any command which has

been programmed into any computer

software, being a command which

causes the loss of data or the inability

to capture, save, retain or correctly

process such data on or after any date.

B. It is further understood that the Company

shall not pay for the repair or modification of

any part of any electronic data processing

system or any part of any device and/or

software as listed above in A.

C. It is further understood that the Company

shall not pay for any loss or damage

including loss of use with or without physical

damage or any consequential loss directly or

indirectly arising from any advice,

consultation, design, evaluation, inspection,

installation, maintenance, repair or

supervision done by the Insured or for the

Insured or by or for others to determine,

rectify or test, any potential or actual failure,

malfunction or inadequacy described in A

above.

D. It is further understood that the Company

shall not pay for any consequential loss

resulting from any continuing inability of the

computer and equipment described in A

above to correctly recognize any date as its

true calendar date after the lost or damaged

property has been replaced or repaired.

Such loss or damage or any consequential loss

referred to in A, B, C or D above, is excluded

regardless of any other cause that contributed

concurrently or in any other sequence to the

same.

Subject otherwise to the terms, exceptions and

conditions of this Policy.

ITH INFORMATION TECHNOLOGY HAZARDS

CLARIFICATION CLAUSE NMA 2912

Losses arising directly or indirectly, out of :

(i)

loss of, alteration of, or damage to or

(ii)

a reduction in the functionality,

availability or operation of a computer system,

hardware, programme, software, data,

information repository, microchip, integrated

circuit or similar device in computer equipment or

non-computer equipment, whether the property

of the Insured or not, do not In and of themselves

constitute one event unless arising out of one or

more of the following perils :

fire, lightning, explosion, aircraft or vehicle

Impact, falling objects, windstorm, hail, tornado,

cyclone, hurricane, earthquake, volcano, tsunami,

flood, freeze of weight of snow.

NOTICE TO POLICYHOLDER

Please examine the insurance Policy to ensure that it

meets your requirement.

To avoid misunderstanding, it is very important that the

Policy, the Schedule and any Endorsements attached

therein be read thoroughly.

If you have any complaints or grievances pertaining to your

policy, please contact your agent, if any or get in touch

with our issuing office. We assure you that your complaints

will be attended to promptly.

For all intents and purposes where there is a conflict or

ambiguity as to the meaning in the Bahasa Malaysia

provisions of any part of the Contract, it is hereby agreed

that the English version of the Contract shall prevail.

As a responsible insurer, we wish to bring your attention

that you could also address your dissatisfaction to

Ombudsman for Financial Services (OFS) or to Bank Negara

Malaysia Customer Service Bureau (CSB) as listed below.

HOW TO LODGE A COMPLAINT

If you are unhappy with any aspect of our service, we

would like to hear from you.

You can make your complaint in whatever form is most

convenient to you either via a phone call to our

receptionist or alternatively, by writing, faxing or e-mailing

your complaint to:

Complaints Handling Unit

RHB Insurance Berhad

Level 12B, West Wing, The Icon

No 1, Jalan 1/68F, Jalan Tun Razak,

55000 Kuala Lumpur

Tel: 1300-220-007

Fax: 03-2163 7277

E-mail : complaints_unit@rhbinsurance.com.my

The Company will seek to respond to your complaint

within fourteen (14) days. If the Company cannot resolve

the matter within the aforesaid time frame when a matter

is complex, you will be informed of the progress made with

your complaint.

It will help the Company to respond promptly if you give

the following details:

1. Your name, address and contact no.

2. Cover note no. / Policy no. / Claim no.

If after taking these steps, you are still dissatisfied, you

may write to:

The Complaints Management Unit

Ombudsman for Financial Services (OFS)

Level 14, Main Block

Menara Takaful Malaysia

No. 4, Jalan Sultan Sulaiman

50000 Kuala Lumpur

Tel: 03-2272 2811

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Fax: 03-2272 1577

E-mail : [email protected].my

Website : www.ofs.org.my

If the Mediator makes an award against the Company, you

are required to inform the Mediator of your decision to

accept or deny the award within fourteen (14) days.

If you do not accept the award, you may reject the decision

of the Mediator. You are free to institute a court

proceeding against the Company or refer it to Arbitration.

Alternatively you may put forward your dissatisfaction over

the conduct of the Company by writing to Bank Negara

Malaysia giving details of your complaint and particulars of

your policy to:

BNMLINK

Corporate Communications Department

Bank Negara Malaysia

P.O. Box 10922

50929 Kuala Lumpur

Tel: 1300-88-5465 (LINK)

Fax: 03-2174 1515

E-mail : bnmtelelink@bnm.gov.my

Website : www.insuranceinfo.com.my

HEAD OFFICE / IBU PEJABAT

CUSTOMER RELATIONSHIP CENTRE /

KAUNTER KHIDMAT PELANGGAN

CALL CENTRE /

PUSAT PANGGILAN

Level 12, West Wing, The Icon,

No.1, Jalan 1/68F,

Jalan Tun Razak,

55000 Kuala Lumpur

Tel : 03 - 2180 3000 Fax : 03 - 9281 2729

Website : www.rhbgroup.com/insurance

Level 1, Tower Three, RHB Centre,

Jalan Tun Razak,

50400 Kuala Lumpur

Tel : 1300-220-007 Fax : 03 – 2163 7277

Email : rhbi.general@rhbgroup.com

Claims Inquiries : 03 - 2180 3030