Eyeworld & Phone Sync FAQ

Q: Can I sync contacts with my phone?

A: Automatic syncing of contacts is not available. We suggest adding in your most used contacts using

the mouse & keyboard when your caretaker or Eyegaze representative is available.

You can do this by selecting "Contacts" on the second page of the Eyeworld home screen.

Q: Can I text to multiple people at once?

A: It's not currently possible to send or receive messages to multiple people at once using the built-in

texting app, but Whatsapp is a good alternative for advanced users wanting to create or join group

messaging threads.

You can get to it from the "Social" icon on your Eyeworld home page. Learn more about Whatsapp here

- https://faq.whatsapp.com/

Q: Why should I turn off the "Show notification when you receive a call" setting?

A: The notification that comes up is not eye tracking accessible. You will not be able to close out of it

without using a mouse or switch, and it may cause eye tracking users to get stuck when it pops up.

Q: Why can I make/receive calls but can't see or send texts?

A: Your phone is not allowing the Eyegaze Edge to perform these functions. Restart Eyeworld and check

phone.

On iphone, tap the blue "i" next to "Eyegaze Edge" on the list of connected devices. On Android, tap the

gear icon next to "Eyegaze Edge". You should see one or more switches (or permissions) to turn on,

most importantly "show notifications".

You will need to restart your Eyegaze Edge for these changes to take effect. If you do not see any

permissions, try restarting your Eyegaze Edge and checking if you hear the connection chime when

Q: How can I speak on the phone and hear the other line?

A: On iPhone, turn on the accessiblity setting that uses speakerhpone by default when calls are

answered. Instructions on this are provided in the smartphone setup training video.

On Androids, you will need a 3rd party app that accomplishes the same thing. We cannot guarantee that

the Google Play store will always have a working solution for your specific device.

The app you will use varies based on your device and what is currently available in the Google Play store.

Q: Why is my phone switching back and forth between "paired" and "connected"?

A: In most cases, smartphones have no available functions to perform when Eyeworld is not open, or

Q: How can I turn the sound Eyeworld makes when I get a text or call?

A: Navigate to "C:\Program Files (x86)\Eyegaze" and copy the file "quiet.wav", then go to "C:\Program

Files (x86)\Mind Express 5\Plugins\GSM" and paste the file you copied earlier.

The sound file for texts is "S.wav" and the one for calls is "R.wav". Deleting either of these and renaming

the "quiet.wav" file to replace them would silence the corresponding sound.

1. On your smartphone, go to bluetooth settings and find the Eyegaze Edge. It may not show up under

2. On iPhone, tap the blue "i" next to "Eyegaze Edge". On Android, tap the gear icon next to "Eyegaze

3. Tap the "Forget this Device" (iPhone) or "Unpair" (Android) button.

4. Turn bluetooth off and on to be sure the Eyegaze Edge is removed from the list.