glue_user_guide

GLUE USER GUIDE V2.0

GLUE V.1.0.5084 AND LATER

GLUE USER GUIDE V2.0

SYSTEM REQUIREMENTS

HARDWARE

Recommended computer hardware

Graphics: NVIDIA GTX 1070, GTX 1070 Ti or better

Processor: Current generation i7 or i5

Memory: 16GB or more

Hard drive: SSD

Example PC configurations

Desktop: Acer Predator G3-710 (SKU (DG.E08EQ.060)

Laptop: Asus ROG Strix GL502VS 15,6” (SKU GL502VS-GZ227T/R / GL502VS-GZ227T)

MacBook or MacBook Pro

Internet Connections and OS

Reliable Internet connection (all participants): Cable or 4G/LTE preferred.

OS: Windows 10 (version 1703 or later)

OS: macOS High Sierra 10.13 or later

Supported VR headsets:

HTC Vive and HTC Vive Pro

Oculus Rift and Rift S

Oculus Quest

Windows Mixed Reality with headset with microphone

Valve Index

VR Device Instruction Videos

HTC Vive: https://vimeo.com/264976652/d91e7b90b0

Oculus Rift: https://vimeo.com/264976758/ddcfc75d85

Windows Mixed Reality: https://vimeo.com/264976703/8db3880574

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IT POLICY AND FIREWALL CONFIGURATION

The client application communicates using HTTPS with the following servers that must be whitelisted:

app.glue.work

glue.eu.auth0.com

limu.fake.fi

rink.hockeyapp.net

For the real-time session network traffic, the client application requires permissions for both incoming and outgoing

TCP

and UDP

traffic.

The outgoing ports used by the client application are assigned by the user’s operating system and are not statically

assigned.

NOTE!

If you require precise IP and port information at the server end, please contact support so we can statically

allocate server resources for you.

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SETUP AND INSTALLATION

INSTALLING STEAM AND STEAMVR MANUALLY – QUICK GUIDE

(Note: This is mainly for Oculus and Windows Mixed Reality users. If you have an HTC Vive headset and you have followed

its setup instructions, you probably have Steam and SteamVR already installed)

• Go to www.steampowered.com to download and install the Steam client. Follow their instructions.

• Start the Steam client and sign up for a Steam account.

NOTE:

same account is not preferred to be used on several

devices due to possible overlapping use

• Log in to Steam, go to the store and search for SteamVR and install it. Check the checkboxes for creating desktop

and start menu shortcuts so you can easily start SteamVR using those.

• If you're using a Windows Mixed Reality headset you will also need to install the Windows Mixed Reality for

SteamVR-application from the store.

CREATING GLUE ACCOUNT

Glue requires personal login info to allow access to the workspace which contains all the accessible 3D environments

(scenes).

NOTE!

At the moment Glue accounts need to be manually tied to the used workspace. Once you have created an

account, inform the email address to your Glue contact. Before that you cannot access your workspace!

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• On your web browser, navigate to https://app.glue.work/ and press

• If this is your first time using the system, use the

-tab to create an account. You will get a confirmation

e-mail. Remember to Inform this email address to your Glue contact.

•

using your Google account or username and password

WEB PORTAL

Glue web portal allows you to manage workspaces, scenes member accesses and download latest clients. Regular users

cannot add users. Administrator instructions can be found from

Workspace Admin

section.

1. Workspace

2. Scenes in workspace

3. Glue accounts assigned to workspace

4. Client downloads

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WORKSPACE

Glue Workspace is the place you share with other members and it includes the scenes where you can collaborate and get

things done. If you have more than one workspace available, use the drop-down list or type the workspace name in the

text field to select one.

SCENES

Here you can find the selection of scenes linked to your workspace. It is also the default view when entering the Glue web

portal. Admins can reset the scenes from here.

MEMBERS

Users that you want to have access to your workspace and scenes can be found from here. They can access the scenes

available in your workspace. If you need to restrict the member access to specific scenes, you need additional workspace

and assign these users and specific scene to this workspace. For example, you want to have marketing and sales teams

their own Lounge scenes. Purchase two workspaces, one for sales, and the other for marketing. Assign the members to

their team space and add lounge scene to both workspaces.

GLUE FOR WINDOWS / MACOS

Download the latest glue client for your operating system from here.

Application download

• Download the latest Glue client for your preferred operating system. Glue will launch automatically after

installation

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USING GLUE

STARTING GLUE WITH A WINDOWS MIXED REALITY HEADSET

When you plug in the WMR headset the Mixed Reality Portal should start automatically. If this doesn't happen, you can

start Mixed Reality Portal manually.

• When Mixed Reality Portal, you can then start the Glue application.

NOTE!

We are not affiliated with Valve Corporation or Microsoft. If you have technical issues with Steam/SteamVR or

Mixed Reality Portal or the hardware you're using, you should contact the system provider.

GLUE APPLICATION

Launch Glue from the application icon. After successful login, return to the Glue application window

1. Workspace and scene list – home view

2. Full screen mode

3. My profile - To stand out from the other users, choose an avatar to your liking using the arrows and enter your

name in the text field

4. Return to home view

Depending on the scene level of details and size, loading times may take some time. For more convenient use and shorter

loading times, it is recommended to download the scene to cache before first time use. click the

Cloud icon

to download

the scene. Once scene is in cache, icon changes to

Thrash

icon. To delete the scene from cache, click the

Trash

icon.

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DESKTOP MODE

Glue scene launches in desktop mode by default. This allows you to move and communicate in the same scene as other

users but without the need of VR hardware.

• Press

ESC

to enable movement

• Use

keyboard arrow or W-A-S-D keys

to move and

mouse to view around

• Press

spacebar

to enable/disable vertical mode (fly mode)

DESKTOP MENU

In Desktop mode,

is visible on the bottom of the screen. Use your mouse to select features or corresponding

keyboard number key.

Move

Toggle between menu and moving in scene

Note

Write notes in 3D space using your keyboard.

Import image

Import image or files from the local drive.

Desktop streaming

Stream your desktop view with other participants

Spectator camera

Set up spectator camera that automatically changes the view towards the

sound of source (activity). External view for audience outside the VR.

Settings

Change screen resolution and volume settings based on your computer

setup

Return to lobby

Return to the main lobby. In desktop mode you can switch to different

scene from here.

Mute Mic

Mute/un-mute your microphone

VR toggle

Switch between VR and desktop mode. This will also launch SteamVR

application if not already running.

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VR MODE

We recommend using glue in VR mode as it creates the best 3D and spatial immersion. To enter VR mode, select

toggle.

This activates the view in VR headset.

NOTE!

For using Glue in VR mode, the Steam VR application needs to be running before launching Glue. If it does not

launch automatically when selecting

VR toggle

, launch it manually from your PC directory. You may need to quit Glue

before doing this in order to SteamVR recognize you VR headset and controllers properly.

TELEPORT

If using room scale VR device, you can walk around in Glue inside VR game area which is presented as a device dependent

chaperon. Because the size of the physical game area is limited there is a teleport tool in Glue which allows you to move

in scenes of basically unlimited size.

The teleport is assigned by default to the

thumbpad

button on the controller and is available without selecting the tool.

When the teleport tool is specifically selected from the menu, it is used with the

trigger

similarly to other tools.

To use the Teleport:

• Press and keep pressed the

thumbpad

• Aim to the desired location and release the button.

• Blue line: Teleport location is possible

• Red line: Teleport location not possible

If you are using VR hand controllers, you can access a selection of features. These might vary depending of the software

version or customization.

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USING TOOLS

If the user has VR hand controllers in use, there is a menu to access selection of tools. These might vary depending of the

software version or customization for specific organization.

Open menu

•

With 2 controllers active

there is one menu access button on the back of both hands.

•

With 1 controller active

the menu button is floating in low center of view.

• Point at the

menu symbol

(highlighted blue hamburger menu) so that a pointer beam becomes visible

• Squeeze the

trigger

on the controller to open the menu

Selecting tools

• Use the controller to point a tool that you like to use and squeeze the

trigger

to select the tool.

• Close the Menu by pointing the

“X”

on the upper right corner of Menu window or back of your avatar hand and

squeeze the

trigger.

VR MENU

In VR mode, use the controller trigger to select and use the tools.

Grab

Pick up and move objects in virtual space

Selection

Select objects to edit/scale/delete

Draw

Draw in 3D space

Camera

Take a screenshot in the virtual space through a view finder. Screenshots

are currently stored to: Appdata/LocalLow/Glue/Glue

Teleport

Move around the virtual space

Group teleport

Move all participants at the same time in virtual space

Laser pointer

Use the pointer to point. At things.

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Desktop view

Display your current desktop view, only visible to you

Note

Write short notes with virtual keyboard and post them in 3d space or place

them on the whiteboard

Change scene

Takes all participants to a different scene available in your workspace

Import model

Import your FBX model to the scene. Model needs to be prepared

accordingly and stored on Glue server before the session start.

Personal space

protection

This allows you to set a perimeter size which hides the other avatars

(users) when they are inside the set size.

Teleport markers

Custom made markers in scene that allows you to move directly to these

areas.

Volume settings

Adjust your audio and microphone settings

Whiteboard

Open whiteboard in your scene. You can draw and attach notes to the

whiteboard

Timer

Your personal start / stopwatch. Use this to time your session duration or

different exercises performed during the session.

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WORKSPACE ADMIN

Glue users, scenes and assets are grouped under Workspaces. When you start using Glue, you have provided at least one

e-mail address for Workspace Admin status.

The workspace administrator can add and remove scenes and members within their workspace.

All members of the workspace have access to all the scenes in their workspace. Users can belong to multiple workspaces,

even using the same e-mail address.

ADDING NEW MEMBERS TO A WORKSPACE

Use web browser to access the Glue app site: https://app.glue.work/ and log in using your username and password.

• From the left navigation panel, select

Members

. This opens the members admin page that allows you to add

and remove members.

• Select

plus

icon to open

Add new member to workspace

window

• Add the member e-mail address and user type. Workspace Admins can add and remove members and scenes,

regular users have read-only access.

NOTE!

Members need to use the exact email address specified here to create their glue account in order to access

the workspace.

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ADDING EXISTING SCENES TO A WORKSPACE

• From the left navigation panel, select

Scenes.

This opens the scenes admin page that allows you to add and

remove existing scenes.

• Select

plus

icon to open

Create a new Scene Window

• Enter the

Scene Name.

This is the name visible in the scene selection, for example: My sky lounge

• From the

Scene Asset

drop-down list, select the environment

•

Only

check the override button if you have a custom server hosting configuration set up by the Glue system

administrators. Contact Glue support for more info.

• Click the

Create

button.

EDITING SCENE INFO

Under the Scenes pages you can select a scene and edit some basic parameters. In your workspace scene listing, select

Edit

on the scene you plan to modify.

• You can change the scene name by editing the name field and pressing

save

at the bottom of the page.

• You can

reset

the scene. Remember that this removes permanently all drawings, notes or imported 3D models,

clearing the scene back to the base environment 3D model.

• Selecting

delete

will remove the scene along with all user-created content within it. It will

not

remove the

environment 3D model from the service, just this one scene instance.

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• You can choose your own

thumbnail image

for the scene

NOTE!

Some visible fields are for glue support troubleshooting and debugging purposes and therefore are read-only

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TROUBLESHOOTING

GENERAL

• Switch off computer and all VR devices

• Restart computer and all VR devices

• Re-install / update SteamVR

• Glue support: [email protected]

CAN’T HEAR AUDIO (VR)

Start

SteamVR

before starting the Glue application

Check SteamVR audio settings

• Audio and microphone are set to “Do not change device”

Check Windows sound settings

• Playback > HTC Vive set as default

• Recording > HTC Vive set as default microphone

SCENE MOVES OR FLICKERS

• Make sure that there are not big reflective surfaces around the VR play area (mirrors, windows, large shiny

metal surfaces, etc.)

• Make sure that base stations are not moving and have not moved since play area setup

• Redo VR play area setup according your device instructions. Make sure the user is staying inside the play

area and in view of the base stations

VR DEVICE / HTC VIVE WIRELESS

If you use HTC Vive wireless device, you need to use VIVE Wireless software to allow the headset to work and connect to

SteamVR

•

Start Vive Wireless

software from the desktop icon before or after starting SteamVR.

More info

: https://www.vive.com/eu/setup/wireless/