Using the Burk Email Cloud Service with Gmail
Scope
This note applies to the following products with AutoLoad Plus firmware version 3.1.91 or later:
• ARC Plus and ARC Plus SL with firmware version 3.0.2.3 or later
• ARC Plus Touch with firmware version 4.0.2.0 or later
• ARC Plus Touch and ARC Plus SL with firmware version 5.0.2.1 or later
Synopsis
The Burk Email Cloud Service works in conjunction with your ARC Plus system to originate encrypted
emails using the STARTTLS protocol extension. If your current email server does not support STARTTLS,
you can open a free email account with an Internet email service provider. The Burk Email Cloud Service
is compatible with email services from a wide range of providers including Gmail, mail.com, GMX and
Zoho.
Gmail Security and Less Secure Applications
The recommended setup for using Gmail on the ARC Plus is to enable 2-Step Verification and use an
application password. Gmail security will consider the ARC Plus a less secure application when it
accesses your Gmail account for email notifications if this option is not enabled. You can access your
Gmail account security and change these settings by logging in to you Gmail account and going to this
link: https://myaccount.google.com/security.
Enabling 2-Step Verification will allow the ARC Plus to freely send emails using your Gmail account while
maintaining security by allowing you to create an application password. The ARC Plus will use the
application password created instead of your standard Gmail password for the email account setup in
step 8 in the next section.
For more information on 2-Step Verification and application passwords see the links below:
2-Step Verification: https://www.google.com/landing/2step/
Application passwords: https://support.google.com/mail/answer/185833?hl=en-GB
Configuring the Burk Email Cloud Service
To use the Burk Email Cloud Service, it is recommended that you create an email account dedicated for
use with your ARC Plus systems. Having a dedicated account will make it easier to identify and sort email
received from the ARC Plus systems and to monitor email activity.
To configure the ARC Plus system for use with the cloud service, complete the following configuration
steps in Autoload Plus:
1. Open Autoload Plus and connect to your ARC Plus, as described in your ARC Plus Manual.
2. Right-click the ARC Plus you want to configure.
3. Click Settings > Alarm Notification.
4. In the SMTP server box, enter the IP Address or name of your email provider’s SMTP
server, for example smtp.gmail.com. [Note: If you reference the mail server by name, a
DNS must be entered in the Network Settings configuration.]
5. Enter the SMTP port required by your email provider for
STARTTLS (often 587).
6. In the From address box, enter the email address you
have established with your email provider.
7. The Reply address can be the same as the From address,
or a different address can be supplied if desired for receipt
of reply emails or undeliverable messages.
8. Check the box SMTP Server Requires Security and fill in
the username and password for your email account. Use
the Gmail application password you created here.
9. Check the Enable Cloud Emails box.
10. Accept the default Cloud server, cloud.burk.com.
11. Accept the default Cloud port, 4095.
12. Accept the default Cloud protocol, STARTTLS
13. Click OK to submit the dialog box.
14. Select File>Save to save the updated configuration to the ARC Plus unit.
Sending a Test Email
Now that your Burk Email Cloud Service is configured, you can create an email list to test it.
Edit>Settings>Alarm Notifications – Email Lists
To create an email list:
1. Click the Email Lists tab.
2. Click the Add button (plus sign icon) to the right of the Email Lists column.
3. Enter the name of your first list where prompted.
4. Click the Add (plus sign) button to the right of the Email Addresses column and add email
addresses to the list until complete.
5. When you are done, you click the Test Email button (envelope icon) to test your email settings.
A test email will be sent to all addresses in the selected list.
Thank you,
Burk Technology Technical Support Team
www.burk.com
August 2020
We are committed to providing you with the best possible service and support for your Burk
Technology product. If you should have any concerns or questions, please call us at 978-486-3711.
