Current Resume and Cover Letter Writing Trends
What is a Resume? It is a printed summary of your employment qualifications. It should include
your skills, education, employment history and any other information which would give an
employer a favorable impression of you. The writing of your professional resume should be well-
planned and carefully considered.
Capture the reader’s attention by following these tips:
Consider completing an internship to show relevant field experience
Create an easy to read, concise, interesting to read and visually appealing that is error free
Target the content of your resume to the position you are applying for (use job postings
as a guide to match your skills); have different versions if needed
Promote your academic and work experience accomplishments throughout the resume;
to do this highlight what you are proud of that show tasks above and beyond the job
description in a few statements; use numbers and adjectives to define and describe
outcomes
Understand that the first review of your resume is very quick, the most important
information should be in the beginning; Format your resume to be 1 or 2 pages; Using a
resume template may be helpful
Consider using the “Skill Based Resume” format if you have had similar roles with
different employers or there are gaps of time in your work experience
Avoid providing personal information and photo or identifying religious or political
membership
Cover Letters
A personalized letter should accompany each resume and application that you submit for
consideration. This letter serves to highlight the information in a way that relates it directly to the
needs of the specific employer.
Tips to make your letter stand out:
Address it to the person making the hiring decision; if unknown use Hiring Manager
Mention the job title and company name in the first paragraph
Show that you are interested and able to contribute to a possible solution or need of the
employer.
If salary expectations are asked for, include a relevant salary range based on your
research of the field, check out salary.com for information
Cover Letter Power Phrases
Consider using adaptations of these key phrases in your cover letters:
“I believe that I am particularly well qualified for your position because…”
“I have highlighted some of my achievements which relate to your requirements…”
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Sample Cover Letter
JOHN DOE
901 S. Media Line Road, Media, PA | 610-359-5000 | [email protected]
November 18, 2018
Ms. Smith
Recruitment Manager
Comcast Business
1000 Market Street
Philadelphia, PA 19082
Dear Ms. Smith:
I was excited to see the sales manager position that is currently listed on the Comcast website. I am
certain that I could achieve the established sales goals while providing quality service that will promote
repeat business and referrals. Throughout my educational and work experience, I have developed strong
communication, leadership and supervisory skills. I am interested in working for this Fortune 50
Company and demonstrating my entrepreneurial spirit.
As you can see from my resume, I recently completed my Associate Degree in Business Management
from Delaware County Community College. For the past three years, I have been working for Radio
Shack in their retail store. I earned a promotion to become an Assistant Manager because of my ability
to work with customers and demonstrating initiative to exceed sales goals by 20%. Additionally, I have
been responsible for hiring and training new staff, managing schedules for a staff of five and monitoring
staff interactions with customers to ensure that they are following company policies.
I am confident that I can offer you the skills you are seeking and would welcome the opportunity to
speak with you to learn more about this position. I can be reached by phone at 555-555-5500 (cell) to
set up an interview. Thank you for your consideration. I look forward to learning more about this
opportunity!
Sincerely,
James Stewart
3
JANE DOE
901 S. Media Line Road| Media, PA|610-359-5000
| LinkedIn Profile
WORK STUDY POSITION
SKILLS
Hard working and desire to learn
Customer service
Effective verbal and written communication
Detail orientated
Excellent problem solving and analysis
Strong organizational and time
management
Microsoft Word, Excel, Access
EDUCATION
AUGUST 2018- PRESENT
PURSUING ASSOCIATE DEGREE, DELAWARE COUNTY COMMUNITY COLLEGE
MAJOR: BUSINESS ADMINISTRATION
G.P.A.: 3.5
Phi Theta Kappa Member; President’s List for academic achievement
RELATED COURSEWORK: Introduction to Business, Introduction to Computers, Business Communication
EXPERIENCE
JUNE 2018-AUGUST 2018
SUMMER CAMP COUNSELOR, ROCKY RUN YMCA, MEDIA, PA
Led leisure activities with a group of 12 middle school children; Created games for campers to
participate in, Chaperoned camp field trips, Ensured safety of campers daily
ACTIVITIES
DELAWARE COUNTY COMMUNITY COLLEGE, MEDIA, PA
Participating member of the Business Society, Latin Flavor Club and Student Government Association
HIGH SCHOOL
Participated in Swim and Softball teams
VOLUNTEER AT DUNWOODY VILLAGE
Visit with residents and assist with recreational activities
4
JOHN DOE
901 S. Media Line Road| Media, PA|610-359-5000
[email protected] | LinkedIn Profile
BUSINESS INTERNSHIP
SKILLS
Leadership in fast paced food service industry
Strong communication and organizational skills
Training new employees on company procedures
Excellent analytical and problem-solving
Team player; committed to supporting
organizational success
Customer service
Proficient in Microsoft Office 2016
EDUCATION
AUGUST 2018-PRESENT
PURSUING ASSOCIATE DEGREE, DELAWARE COUNTY COMMUNITY COLLEGE
MAJOR: BUSINESS ADMINISTRATION
G.P.A.: 3.5
Phi Theta Kappa Member; President’s List for academic achievement
RELATED COURSEWORK: Managerial Accounting, Micro and Macro Economics, Principles of
Marketing, Principles of Management, Legal Environment of Business
EXPERIENCE
NOVEMBER 2018 – PRESENT
SALES ASSOCIATE, WAWA, WEST CHESTER, PA
Recognized by management for providing quality customer service; Operated cash register and
managed financial processes accurately; Experienced with SAP device; Actively supported all
areas of operations; Responded to customer’s needs and resolved issues effectively
JANUARY 2017-NOVEMBER 2018
CUSTOMER SERVICE, DCCC WORK STUDY PROGRAM, MEDIA, PA
Greeted 200 students in a friendly manner each day; Contributed to college success by creating a
positive first impression and customer service; Answered questions accurately and provided
campus directions; Maintained visitor and service logs
ACTIVITIES
2017- PRESENT MEMBER OF BUSINESS SOCIETY, DELAWARE COUNTY COMMUNITY COLLEGE
Help to organize field trips to local businesses; Contributes to the production of Business Society
newsletter; Promote activities to gain new members
5
BUSINESS MANAGEMENT & MARKETING
SKILLS
Leading and managing a team of 10 employees
Strong communication and organizational skills
Training new employees on company procedures
Managing social media platforms
Team player; committed to supporting
organizational success
Customer service
Proficient in Microsoft Office 2016
EDUCATION
MAY, 2020
ASSOCIATE DEGREE, DELAWARE COUNTY COMMUNITY COLLEGE, MEDIA, PA
MAJOR: BUSINESS ADMINISTRATION
G.P.A.: 3.5
Phi Theta Kappa Member; President’s List for academic achievement
EXPERIENCE
NOVEMBER 2017 – PRESENT
SHIFT MANAGER/SALES ASSOCIATE, WAWA, WEST CHESTER, PA
Earned promotion to Shift Manager after a year of service; Recognized by management for
providing quality customer service; Supervising employees and completing performance
evaluations; Completing staff scheduling to maintain effective operations; Operation of cash
register and managing financial processes accurately; Experience with SAP device; Actively
supported all areas of operations; Respond to customer’s needs and resolve issues effectively
MAY 2017- AUGUST 2017
INTERNSHIP, ACME, BROOMALL, PA
Worked closely with the marketing manager on overall marketing strategies, execution of the
marketing plan, and analyze the effectiveness of all marketing efforts, Assisted in creating online
and email marketing strategies; managed pay-per-click advertising campaigns, Assisted in
managing social media accounts & profiles; create engaging text, image, and video content for
LinkedIn, YouTube, and other social media blogs/pages, Ensured consistency of company brand
throughout various mediums, including company apparel, vehicle graphics, equipment, and
promotional items, Assisted with event coordination and planning
6
IT TECHNICIAN
SKILLS & CERTIFICATIONS
Technically inclined individual
CompTIA and Microsoft Certified
Installing and configuring Linux and MS Windows
Network operating systems
Analyze, test, and propose solutions for
problems relating to network hubs, network
protocols, servers, workstations and
printers
EDUCATION
MAY, 2020
ASSOCIATE DEGREE, DELAWARE COUNTY COMMUNITY COLLEGE, MEDIA, PA
MAJOR: Network Engineering
G.P.A.: 3.5; Phi Theta Kappa Member; President’s List for academic achievement
Coursework: PC Repair and Maintenance, Network Communications, Microsoft Windows 7,
Managing Microsoft Windows Server 2008, Active Directory, CISCO Network Support, Network
Operating Systems Concepts, Network Systems Administration, Network Design &
Implementation, Network Security Concepts
EXPERIENCE
NOVEMBER 2018 – PRESENT
NETWORK TECHNICIAN, COMCAST, PHILADELPHIA, PA
Maintain fiber coax infrastructure, Configure network devices, Troubleshoot forward and return
signal problems, Ensure compliance under FCC guidelines, Repair fiber optic cable, Manage
school and local government video equipment, Research new technology and present results
MAY 2017- AUGUST 2017
INTERN, UHS, PLYMOUTH MEETING, PA
Researched and resolved Customer Support Center Tickets under the guidance of senior team
members, Gathered all necessary information via on-line request form, telephone calls, e-mail or
in person, Escalated and communicated the problem to the appropriate IT staff, Documented the
impact of the problem, Assigned a priority level and resolution target time, Supported the
implementations of applications and assisted by working in the facility Command Center or UHS
Corporate to help process issues.
7
JOHN DOE
901 S. Media Line Road| Media, PA|610-359-5000
[email protected] | LinkedIn Profile
YOUTH COUNSELOR
SKILLS
Dedicated to helping others
Personable and compassionate individual
Demonstrates exceptional listening and
communication
Able to work with diverse individuals
Maintains composure during stressful
situations
Practices leadership and is able to motivate
others
EDUCATION
AUGUST 2018- PRESENT
PURSUING ASSOCIATE DEGREE, DELAWARE COUNTY COMMUNITY COLLEGE
MAJOR: Psychology
G.P.A.: 3.5
Phi Theta Kappa Member; President’s List for academic achievement
Coursework: Lifespan of Human Development, Counseling Skills, Experience in Diversity,
Abnormal Psychology, Research Methods
EXPERIENCE
NOVEMBER 2018 – PRESENT
SOCIAL SERVICE ASSISTANT (DCCC WORK STUDY PROGRAM)
COMMUNITY ACTION AGENCY OF DELAWARE COUNTY, MEDIA, PA
Provide initial client intake and assessment to include an on-going documentation of financial and
program eligibility for clients; Develop individual service plans and self-sufficiency goals for each
client; Instruct clients in basic life skills; Monitor and support client progress; Document ongoing
work with each client; Participate in required staff meetings
ACTIVITIES
2018- PRESENT MEMBER OF PSYCHOLOGY AND SOCIAL WORK CLUBS
DELAWARE COUNTY COMMUNITY COLLEGE
Help to organize donation drive to collect food and clothing items for individuals in the community
8
JANE DOE
901 S. Media Line Road| Media, PA|610-359-5000
[email protected] | LinkedIn Profile
MEDICAL CODING AND BILLING
SKILLS & CERTIFICATIONS
Completing detail oriented tasks accurately
Effective verbal and written communication
Proficient in data entry and Microsoft Office
Certified Coding Associate, AHIMA
ICD-10-CM, CPT-4 and Medical Terminology
Medical Insurance
HIPPA Compliance
Medical Reimbursement Specialist, AMBA
EDUCATION
MAY, 2020
ASSOCIATE DEGREE, DELAWARE COUNTY COMMUNITY COLLEGE
MAJOR: Medical Coding and Billing
G.P.A.: 3.5
Phi Theta Kappa Member; President’s List for academic achievement
Coursework: Body Structure and Function I & II, Applied Microbiology, Pathophysiology and
Pharmacology, Ethical/Legal Aspects of Healthcare Management, Introduction and Advanced
CPT Coding, Introduction to ICD-10-CM Coding
,
Revenue Cycle Management
and
Reimbursement Methodologies
EXPERIENCE
NOVEMBER 2017 – PRESENT
ACCOUNTS RECEIVABLE SPECIALIST, MAIN LINE HEALTH, WYNNEWOOD, PA
Review and resolve over 50 insurance denials in Epic a day; Received the “Takes Care Award” for
going above and beyond in my assigned work; Reached yearly goals of receiving up to
$200,000.00 in payments from denied claims; Keeping employees informed of new techniques
and procedures on how to handle certain tasks by providing easy to follow direction sheets;
Follow-up with third party payers within specified time frames to ensure timely and proper
reimbursement
PROFESSIONAL MEMBERSHIPS
AHIMA, APRIL 2018 | AMBA, MARCH 2018
9
PATIENT CARE TECHNICIAN/CNA
SKILLS & CERTIFICATIONS
Certified Nursing Assistant, Red Cross, 2018
Dedicated to providing high quality patient care
Communication and documentation
Effective team member
Demonstrates respect and compassion
Problem solving
Focus on following safety procedures
EDUCATION
AUGUST 2018- PRESENT
PURSUING ASSOCIATE DEGREE, DELAWARE COUNTY COMMUNITY COLLEGE
MAJOR: Health Studies-Pre-Nursing
G.P.A.: 3.5
Phi Theta Kappa Member; President’s List for academic achievement
EXPERIENCE
NOVEMBER 2018 – PRESENT
HOME HEALTH AIDE, BAYADA, HAVERFORD, PA
Provide individualized care to clientele with various care levels and medical conditions; Take and
document vitals, Provide medication and oxygen administration, Participate in transfers and
repositioning; Communicate with collaborative team
SEPTEMEBER 2017-NOVEMBER 2018
STUDENT SUCCESS AMBASSADOR, DCCC WORK STUDY PROGRAM
Mentored first year students including meeting with mentees on a weekly basis, Submitted
bi-weekly reports from these meetings, Met with program supervisor to discuss the mentee
progress and notifed supervisor of any major issues that their mentee(s) may be having.
Met with other Student Success Ambassadors bi-weekly to share accomplishments, exchange
ideas, and collaborate on activities planned for mentees.
ACTIVITIES
2018- PRESENT MEMBER OF PSYCHOLOGY AND NURSES CLUB, DCCC
10
CERTIFIED MEDICAL ASSISTANT
SKILLS AND CERTIFICATIONS
Certified Medical Assistant, AMA, 2018
Sound knowledge of clinical and medical
administrative support duties
Personable and professional interactions with
patients and medical team
Completing patient history
Measuring vital signs and performing
venipuncture and EKG
Documenting results accurately
Prioritizing, multi-tasking and managing time
Knowledge of Electronic Medical Records
Proficient in Microsoft Office 2016
EDUCATION
MAY 2020
ASSOCIATE DEGREE, DELAWARE COUNTY COMMUNITY COLLEGE
MAJOR: Medical Assistant
G.P.A.: 3.5
Phi Theta Kappa Member; President’s List for academic achievement
EXTERNSHIP:
May 2020-June 2020
Dr. Zibelman, Taylor Primary Care, Ridley Park, PA
Interact with patients and check them into the room, Interview patients, Listen to concerns and
ensure their comfort; Answer phone in a courteous manner and schedule appointments,
Bill patients and collect co-pays, Measure vital signs and record accurately, Perform phlebotomy
and EKG, Administer vaccines
EXPERIENCE
NOVEMBER 2018 – PRESENT
MEDICAL RECORDS CLERK, FAIR ACRES GERIATRIC CENTER, LIMA, PA
Maintained 500 resident medical records accurately through alphabetization and updating;
Managed confidentiality of records and followed protocols
ACTIVITIES
DELAWARE COUNTY COMMUNITY COLLEGE
Participate in Psychology Club, Nurses Club and Multicultural Club
11
JANE DOE, RN
901 S. Media Line Road| Media, PA|610-359-5000
[email protected] | LinkedIn Profile
SKILLS
Excellent active listening skills with aptitude to
interact effectively with patients, family
members, and medical team
Apply critical reasoning skills to improve the
quality of patient care
Ability to decisively handle trauma situations
Manage time and administrative duties
Proficient in Microsoft Office, 2016
EDUCATION
MAY, 2020
ASSOCIATE DEGREE, DELAWARE COUNTY COMMUNITY COLLEGE
MAJOR: Nursing
G.P.A.: 3.5; Phi Theta Kappa Member; President’s List for academic achievement
Gained hands-on experience and knowledge in nursing procedures during a two year
internship that included; Recording and documenting vital signs and assessments of all body
systems, monitoring and maintaining fluid balance and blood glucose levels, assessing IV
sites and administering medications via the following routes: PO, IV, IVP, IM and topical
Completed clinical rotations in Medical Surgical Units, ICU &CCU; Orthopedics;
OB/GYN; Psychiatric & Detoxification Units; Community Nursing; Pediatrics and Long
Term Care in various local sites
EXPERIENCE
NOVEMBER 2018 – PRESENT
CERTIFIED MEDICAL ASSISTANT, PENN MEDICINE, WEST CHESTER, PA
Greet patients in a friendly manner, Review patient history and concerns and communicate
results with physician, Measure vital signs and document in EMR accurately, Manage time
effectively
ACTIVITIES
2018- PRESENT MEMBER OF NURSES CLUB, DELAWARE COUNTY COMMUNITY COLLEGE
Participate in wellness events to promote health and well-being; Measure student’s blood pressure and
communicate results during screenings
12
JOHN DOE
901 S. Media Line Road| Media, PA|610-359-5000
[email protected] | LinkedIn Profile
HVAC TECHNICIAN
QUALIFICATIONS
EPA Universal License
Understanding the functions of residential and
light commercial HVAC&R components and
systems
Trouble-shooting and maintenance of heating,
systems, air conditioning, electronics and
refrigeration
Able to read blueprints
Diagnose and repair problems with oil, gas and
high efficiency furnaces
h
Follows safety principles and practices
Focus on customer service and satisfaction
EDUCATION
MAY, 2020
CERTIFICATE OF COMPETENCY, DELAWARE COUNTY COMMUNITY COLLEGE
MAJOR: HVAC
G.P.A.: 3.5; Phi Theta Kappa Member; President’s List for academic achievement
Coursework: Introduction and Advanced HVAC & R Electrical Fabrication, Introduction and
Advanced Refrigeration and Air Conditioning, Practical Problems in Mathematics for HVAC&R
Technicians, Refrigerant Certification, Basic Piping for Contractors, Oil Gas Burner Service, Heat
Pump Systems, Blueprint Reading for HVAC
EXPERIENCE
NOVEMBER 2018 – PRESENT
REPAIR AND TOOL TECHNICIAN, THE HOME DEPOT, BROOMALL, PA
Earned promotion from Cashier role; Responsible for the evaluation and repair of small engines,
outdoor power equipment and handheld electrical devices, Makes equipment recommendations
to customers and ensures that units are maintained, Writing customer contracts and invoices for
equipment rental and tool repairs and demonstrating proper use
NOVEMBER 2017 – NOVEMBER 2018
CASHIER, THE HOME DEPOT, BROOMALL, PA
ACTIVITIES
DELAWARE COUNTY COMMUNITY COLLEGE
Participate in soccer and baseball teams
13
ELECTRO-MECHANICAL TECHNICIAN
SKILLS
Technical and mathematical aptitude
Critical thinking
Designing and trouble-shooting digital and
analog circuits
Experience with soldering circuits
Using multimeter and oscilloscope to
diagnose issues
Analyze and build circuits from schematics
EDUCATION
MAY, 2020
CERTIFICATE OF COMPETENCY, DELAWARE COUNTY COMMUNITY COLLEGE
MAJOR: Electro-Mechanical Technology
G.P.A.: 3.5; Phi Theta Kappa Member; President’s List for academic achievement
Coursework: Introduction to PLC, Industrial Drawings Interpretation, Technical Mathematics I,
DC Analysis, Technical Mathematics, AC Analysis, Electronics I, Electro Mechanical Systems
EXPERIENCE
NOVEMBER 2018 – PRESENT
MODIFIER/SOLDERER, CTDI, WEST CHESTER, PA
Perform surface mount soldering skills, Replace components on set top circuit boards, Work at a
fast pace and utilize attention to detail to complete duties successfully, Perform tasks according
to quality procedures
NOVEMBER 2017 – NOVEMBER 2018
SERVICE REPRESENTATIVE, PEP BOYS, HAVERTOWN, PA
Helped customers with selection of auto parts, Explained work detail, Managed financial
transactions, Scheduled appointments, Stocked shelves
ACTIVITIES
DELAWARE COUNTY COMMUNITY COLLEGE
Participate in soccer and baseball teams
14
“SKILL BASED RESUME”
JOHN DOE
901 S. Media Line Road, Media, PA | 610-359-5000| jdoe@mail.dccc.edu
SKILLS & ABILITIES
BOOKKEEPING
Responsible for all accounts receivable and payable functions as Auditor for hotel operation
Prepared daily, monthly and yearly balance sheets for auditing purposes
Managed daily cash control, prepared bank and credit card deposits
Collected payments for customer billing and posted to general ledger
ADMINISTRATIVE
• Created documents, spreadsheets, presentations and maintained database
• Made travel arrangements and coordinated schedules
• Ordered office supplies
CUSTOMER SERVICE
• Handled customer inquiries and complaints in a professional manner
• Adept at handling confrontational situations and resolving them appropriately
MANAGEMENT
• Scheduled, trained and supervised staff arriving for daily shift
• Oversaw all hotel operations and guest relations as management staff
EXPERIENCE
BOOKEEPER | HOLIDAY INN | JUNE 2018- PRESENT
FRONT DESK MANAGER |RADISSON HOTEL| JUNE 2015-MAY 2017
ADMINISTRATIVE ASSISTANT |PENN STATE UNIVERSITY| JUNE 2014-MAY 2015
TRAVEL AGENT| APPLE VACATIONS|MAY 2012-APRIL 2014
EDUCATION
PURSUING ASSOCIATE DEGREE | DELAWARE COUNTY COMMUNITY COLLEGE
Major: Business Administration
ACTIVITIES
2018- PRESENT MEMBER OF BUSINESS SOCIETY, DELAWARE COUNTY COMMUNITY COLLEGE
Help to organize field trips to local businesses; Contributes to the production of Business Society
newsletter; Promote activities to gain new members
15
“EXTENSIVE EXPERIENCE”
JOHN DOE
901 S. Media Line Road
Media, PA 19063
610-359-5000
ACCOMPLISHMENTS
Received numerous awards from the CEO and CIO for improving customer and
technical performance, excellent customer and technical services.
Saved company over $20K annually by creating a customized knowledge base to
alleviate time searching for common resolutions to frequently asked questions
and issues.
SKILLS & ABILITIES
Customer Service Satisfaction
Insight and Initiative to Improve Systems and Functions
Problem Resolution
PROFESSIONAL
EXPERIENCE
HELP DESK TEAM LEAD, MAIN LINE HEALTH
2010 – PRESENT
Supervise daily operations of help desk to maintain high customer satisfaction
standards; Collect and analyze data and developed resolutions that resulted in
happier end users
HELP DESK ANALYST II, TD BANK
2008-2010
Trained team members using the Help Desk Monthly Application Checklist to
ensure timely task completion; Monitored and increased team morale; Ensured
effective problem resolution and excellent customer satisfaction
EDUCATION
WEST CHESTER UNIVERSITY, WEST CHESTER, PA
BACHELOR OF SCIENCE, COMPUTER SCIENCE
DELAWARE COUNTY COMMUNITY COLLEGE, MEDIA, PA
ASSOCIATE DEGREE, INFORMATION TECHNOLOGY, HELP DESK
