Microsoft Word - How to Use CBP One.docx

Download CBPOne on Android / Google Phone

You can use your camera to scan this bar codes to find the app,

or you can just search for “CBPOne” in the Google Play Store.

Step One:

Open the Google

Play Store

Step Two:

Type CBP One into

the search bar

Step Three:

Click on the Install

button to download the

app

Step Four:

Open the app

Create an Account

The first time you

use CBPOne, you

will have to create a

login.gov account.

This is free.

Click on this red

button to create

your account

Accept the Terms

and Conditions

You are promising

that you will not lie

on the form and that

if you do

intentionally lie, you

may get fined or put

in prison.

You are also

promising that you

are only using the

app for yourself, or

for someone with

their permission.

The last part says

that the form will

take 10 minutes to

fill out

Click on this

ACCEPT button to

agree.

Create a Login.gov

Account

Click on Create an

account button to

make an account

Enter your Email

Address

You need an email

address to use

CBPOne. Email

addresses are free

on many websites,

including gmail.com.

No one should

make you pay

money for an email

address.

Make sure that you

use an email

address that you

know how to open,

because you will

have to open your

email to confirm

your account.

Click that you

Agree

Click on this

checkbox to say

you agree to

follow the rules of

the website.

Confirm Your

Account Using

Email

Now you need to

go to your email

account and look

for the email from

login.gov.

This email should

be in your inbox.

If you cannot find

it, it might be in

your Spam or

Junk folder.

If you cannot

find the email…

Click here and

they will send the

email again!

If you cannot

find the email…

Click here to use

a different email

address

Confirm Your

Email Address

This is what the

email looks like.

Click on the blue

button to confirm

your email

address

This email should

be in your inbox.

If you cannot find

it, it might be in

your Spam or

Junk folder.

Create Your

Password

Invent a password for

your account. It has to

have 12 characters,

which means is can be

12 letters or numbers

or symbols.

If you click on this box,

it will show you what

you are typing, instead

of the dots that are

hiding what you are

typing.

You will know your

password is good

when this bar turns

green

Suggestion

Make sure you

remember your

password. Maybe call

someone you really

trust in your family and

tell them your

password. If you text

them your password,

make sure you delete

it from your phone

immediately so no one

else can find it if you

lose your phone.

Create Authentication Method

CBPOne requires that you have to

identify yourself again even after you

enter your email address and

password.

This means you need to remember

your password, but you ALSO need

to set up another way to prove who

you are. This is what “authentication”

means – proving that you really are

you.

We suggest that you set up TWO

additional ways to identify

yourself:

1. Backup Codes

2. Text Message

Setting up BOTH methods is

important in case you lose your

phone or if you do not have enough

money on your phone to receive text

messages.

Create Authentication Method:

BACKUP CODES

First, click on this box next to the

picture of the #

Second, click on the blue button that

says “Continue”

Create

Authentication

Method: BACKUP

CODES

Click on the blue

button that says

“Continue”

Create

Authentication

Method: BACKUP

CODES

These codes are very

important. You can

use them to log in to

CBPOne with your

password. This will

work even if you lose

your phone or cannot

get text messages.

Create

Authentication

Method: BACKUP

CODES

Save these codes by

writing them down or

taking a picture

(screenshot) on your

phone and sending it

to someone who you

really trust. You can

also select the “copy”

button to copy and

paste them into a

message.

Make sure you delete

the message from

your phone after you

send it, in case your

phone is stolen.

Create BACKUP

CODES

Authentication

Method

Once you are SURE

that you have saved

the codes, click the

blue button that says

“Continue”

Create

Authentication

Method: Text

Message

Now it is time to set up

a SECOND

authentication method

with text messages.

Click on the blue

button that says “Add

another method.”

v

Create Authentication Method:

TEXT MESSAGES

Now it is time to set up the SECOND

authentication method.

First, click on this box next to the

picture of the phone.

Second, click on the blue button that

says “Continue”

Create

Authentication

Method: TEXT

MESSAGES

First, click on the flag

so you can select the

right country for your

telephone’s country

code. This is where

you select if you have

a Mexican phone

number or a phone

number from another

country.

Second, type in your

phone number.

Create

Authentication

Method: TEXT

MESSAGES

First, select Text

Message.

Second, click the blue

button that says “Send

code”

Create

Authentication

Method: TEXT

MESSAGES

First, find the code in

your text messages

and write it in this box

Second, check the box

that says “Remember

this browser”

Third, click the blue

button that says

“Submit”

Create

Authentication

Method: TEXT

MESSAGES

Click the blue button

that says “Agree and

continue”

Error Message

If something like this

happens, do not worry.

Close the internet

program and go back

to open CBPOne

again.

Log-In to CBPOne

Click on this red

button to log in with

your account

Accept the Terms

and Conditions

You are promising

that you will not lie

on the form and that

if you do

intentionally lie, you

may get fined or put

in prison.

You are also

promising that you

are only using the

app for yourself, or

for someone with

their permission.

The last part says

that the think the

form will take 10

minutes to fill out

Click on this

ACCEPT button to

agree.

Log-In to CBPOne

Click on this

Continue button

Log-In to CBPOne

Type your email

address here.

Type your password

here.

Click the blue button

that says “Sign in”

Log-In to CBPOne

You should get a

text message with a

“one time code.”

Find that text

message and enter

it in this box.

Then click the blue

button that says

“Submit.”

Text Message

Problems?

If you have lost your

cell phone or cell

phone number or do

not receive the text,

click on this to use

your special codes

instead.

Submit Profile in

CBPOne

Click on this that

says Traveler /

Viajero

Select Travel

Method

Click on this that

says Land / Tierra.

Then click here on

CONTINUE

Submit Profile in

CBPOne

Click on this that

says Submit

Advance Information

/ Enviar Informacion

Anticpada

Submit Profile in

CBPOne

This says “Missing

Information. Please

fill out first and last

name in the profile.”

Click on “go to

Profile”

Submit Profile in

CBPOne

Type your First

Name(s) here.

Type your Last

Name(s) here.

Then click on “done”

Submit Profile in

CBPOne

Pick if that you want

to use CBPOne in

English.

Then click on

“CONTINUE”

Give CBPOne

Permission to use

your Location

CBPOne only works

for people who are

close to the U.S.-

Mexico Border. You

have to give the app

permission to see

your location via

GPS.

This picture is from

an IPhone. It looks

different on Android,

but give permission

for the App to use

your location.

“Allow While Using

the App”

Vulnerability Criteria

CBPOne appointments are for

people who want to seek

asylum and protection in the

U.S. In this section, you are

promising that you are

“vulnerable” in one of these

ways. When you go to your

appointment, immigration

officials are going to ask you

WHY you said you were

“vulnerable” in Mexico.

Then click CONTINUE

TRANSLATION

Use this box to translation the

vulnerability attestation.

Submit Profile in

CBPOne

Click on “Submit

Advance Information”

Submit Profile in

CBPOne

Click on “ADD

INDIVIDUAL”

Biographical Information

First click here on TAKE A

PHOTO.

You must take a video picture

of yourself using your phone.

Click anywhere on the screen

when you are ready for the

picture

Give CBPOne

Permission to use

your Location

You need to give the

CBPOne permission

to see your location

via GPS.

This picture is from

an IPhone. It looks

different on Android,

but give permission

for the App to use

your location.

Click on “Ok”

Take a Video

Picture of Your

Face

This is what it looks

like when CBPOne is

scanning your face. It

is like a video picture.

It will scan you face

and then when it has

enough information,

it will stop

automatically.

Make sure that you

have enough light

/brightness in the

room when you take

the video picture,

especially if you have

darker skin tone.

Also turn the

brightness settings

all the way up on

your phone.

If it still does not work,

try deleting the app and

installing it again.

Take a Video

Picture of Your

Face

When CBPOne has

taken your video

picture correctly, this

is what the screen

will look like.

Click on “OK”

Biographical Information

Answer the questions honestly.

Translate

Biographical Information

Answer the questions honestly.

Translate

Drop Down Menus

There are drop-down menus to make your

selections for Hair Color and Eye Color

Document Information

The question “Do you have a

travel document” is asking if

you have a PASSPORT.

Answer this question

HONESTLY about if you have

a passport. If you select “No,”

you will still be allowed to make

an appointment.

If you do have your Passport,

you need to answer “Yes” and

provide the information

honestly.

The click “CONTINUE”

Translate

Employment

Information

Answer the questions

honestly.

If you have a regular job in

MEXICO or another country,

select “Yes” and provide the

information about your

employer.

If you do not have a regular

job, you can select “No”

Translate

Have you traveled to another country in the last year?

Answer the questions honestly.

You need to include EVERY country you have traveled to in the last year.

If you do not remember the exact dates, guess.

You DO NOT include MEXICO.

It is only countries you have EXITED already.

Translate

Click here to add more

countries

When you have added all the

countries, click on

“CONTINUE”

Biographical Information

Answer the questions honestly.

Translate

Is your father alive?

Translate

Fill out the same information

for your Mother, then click

“CONTINUE

Biographical Information

Answer the questions honestly.

The same questions are asked

for your Father and your

Mother

Where are you going to

live?

Answer the questions honestly.

Translate

Emergency USA Contact

Information

Answer the questions honestly.

This can be the SAME as

where you plan to live

.

Translate

Description

This question just means you

need to answer how you know

this person. Are they your

friend? Your relative? It can be a

short answer.

When you are done, click

“CONTINUE”

Permanent Address

Abroad/Foreign

Answer the questions honestly.

This is your permanent address outside of

the United States.

If you are homeless, or living in a

temporary situation, you can select “I don’t

have one”

Translate

Did someone assist you in

submitting this information?

Answer the questions honestly.

Translate

When you are done, click “CONTINUE”

Add Individual

You are allowed to add more

people who are traveling with

you, such as your family

members, if all of you in your

group are going to live at the

same address in the U.S., and

if you have the same address

in Mexico.

Click on the plus sign to add

more people, like your family

members, spouses, children.

THIS IS VERY

IMPORTANT!!!!

Be honest. Lying to immigration

is a very bad idea and can

cause you many problems.

Only include people in your

travel group if you really do live

with them now, and do plan to

live with them in the U.S.

Once you have finished adding

everyone in your Travel Group,

click on the word CONTINUE.

Confirmation Screen

This is the confirmation screen,

where you can review your answers

and make changes.

Make sure that you can see

all of the “Individuals” in

your family / “travel group”

listed here. THIS IS VERY

IMPORTANT!!!!

You can be in a travel group with

anyone who lives with you now

AND plans to live with you in the

U.S. You should not lie.

If you want to make changes, you

can click on “EDIT”.

Once you are done, click on

SUBMIT.

IMPORTANT! After you click

“SUBMIT” you cannot add more

Travel Group members, and will

have to start again.

SUBMITTED – NOT

SCHEDULED

If you see this screen, it

means that you did

everything right and are

registered in CBPOne, but

you still need to schedule

your appointment.

You click on SCHEDULE to

see if there are available

appointments.

There are new appointments

added to CBPOne every day

at 8:00 am CST.

Come back to CBPOne each

day at that time to look for

available appointments by

clicking the blue button that

says SCHEDULE.

CBPOne app only works if

you are close the U.S.

Mexico border.

BEWARE OF SCAMS!

If someone offers to sell you

their appointment, this is a

scam! Each appointment is

linked to the individual, and

they cannot be sold or given

away. If anyone tells you that

you can pay them for a faster

appointment, that is also a

scam! Be careful!

Unable to Schedule

You must be within close

proximity of the Mexico

border to schedule

presentation at a Port of

Entry.

This means that you

CANNOT make an

appointment on CBPOne

unless you are physically

close to the border, or in

Mexico City, or maybe some

other cities in Central

Mexico.

Requested Port of Entry

Be careful choosing where you

want to cross. Many cities are

very dangerous. If you do not

have proper papers in Mexico,

Mexican immigration and police

may try and arrest you when

you travel to that city.

Nuevo Laredo is the MOST

DANGEROUS city. Piedras

Negras is also VERY

DANGEROUS.

Matamoros

Mexicali

Piedras Negras

Reynosa

Nuevo Laredo

Nogales

Ciudad Juarez

Tijuana

Calendar to Choose

Appointment

I only have this picture in

Spanish, but it looks the same

in English.

Use the calendar to select a

date that is bold, that is how

you know that there is an

appointment available.

If there is nothing in bold,

check CBPOne again the next

morning for new appointments.

Calendar to Choose

Appointment

I only have this picture in

Spanish, but it looks the same

in English.

Once you select a date, you

will see times of appointments

if they are available.

Click on one of the times and

then click “Submit”

Confirmation Screen

I only have this picture in

Spanish, but it looks the same

in English.

Once you select a date and

time, you will be able to edit

your information. Make sure

there are not any mistakes.

Once you are sure everything

is correct, click on “Submit”

(this is a Spanish picture, so it

says “ENVIAR” but in English it

will say “SUBMIT”).

SUBMITTED - SCHEDULED

If you are able to schedule an

appointment, this is what the screen

will look like.

You will also get an email

confirmation of your appointment.

This is your “ticket” to your

appointment to go to the Port of

Entry (bridge) and ask for asylum.

This “ticket” DOES NOT MEAN that

you have been granted asylum, it

simply means that you are permitted

to lawfully go to the Port of Entry

(bridge) and ask for asylum at a

specific date and time. .

This “ticket” and your appointment is

ONLY good for YOU and your travel

group; you cannot buy or sell these

appointments. Immigration is going

to verify your identity by checking

your photo you submitted when you

applied.

If you need to change your

appointment, you can click the blue

button that says RESCHEDULE.

Make sure that you can see all

of the “Individuals” in your

family / “travel group” listed

here. THIS IS VERY

IMPORTANT!!!! If not, you

must start the process again!

Confirmation Email

Make sure that you can see all

of the “Individuals” in your

family / “travel group” listed

here.

THIS IS VERY IMPORTANT!!!!

If not, you must start the

process again, because it

means you did not make an

appointment for everyone!