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Frequently Asked Questions for Organizations
• Find My Certification
• Group Training
• How to Become a Training Provider/Teach Red Cross
• How to Become a Red Cross Instructor
• General questions
Find My Certifications:
Q: I need a copy of my certification, who should I call?
A: Visit Find My Certificate to access a copy of your digital certificate.
Group Training
Q: I’m not sure which course my team should take. I need to meet compliance
requirements.
A: No problem. Our training experts will evaluate your needs and provide you with a
recommendation. For example, our First Aid/CPR/AED courses with skills sessions meet
Occupational Health and Safety Administration (OSHA) training and state licensing
requirements. You can call us at 1-800-567-1487 or fill out the form here to get started.
Q: I’m not sure which course my team should take. I need to meet requirements for my
hospital or EMS agency.
A: No problem. Our training experts will evaluate your needs and provide you with a
recommendation. Our American Red Cross Resuscitation Suite™ for Basic Life Support
(BLS), Advanced Life Support (ALS), and Pediatric Advanced Life Support (PALS) programs
with skills sessions meet competency verification, education, credentialing and privileging
requirements for hospitals and EMS agencies. You can call us at 1-800-567-1487 or fill out the
form here to get started.
Q: My team is already trained, but we need to be recertified. How can I do that?
A: Getting employees recertified is easy. The Red Cross offers review courses for most classes;
a review course gives participants the opportunity to review course content within a formal class
setting. Review classes are abbreviated courses, shorter than the initial training. Fill out the
form here to get started before your employees' certificates expire.
Q: What is the minimum number of people required for group training?
A: The billing minimum is 8 people. If you have less than 8, call 1-800-567-1487, and we can
help you register for individual classes.
Q: What will we receive as part of our training?
A: In addition to a two-year Red Cross certificate that meet compliance requirements (OSHA,
The Joint Commission, CMS and/or provider privileging), you will have access to free digital
materials and mobile apps.
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Become a Training Provider / Teach Red Cross
Q: Who is eligible to become a Red Cross Training Provider?
A: Red Cross Training Providers are organizations and individuals licensed by Red Cross to
independently use and teach Red Cross training courses.
Training Providers may use Red Cross training courses to develop and support an in-house
training program, and/or offer Red Cross training to outside customers and companies, as
permitted in their Red Cross Licensed Training Provider Agreement. Fill out the form here to get
started.
Q: What are the requirements to become a Red Cross Training Provider?
A: You are responsible for your own insurance, covering your start-up and ongoing associated
costs, and complying with all applicable business requirements if planning to offer training
services to outside customers and companies. To get started, fill out the form here.
Q: What does it cost to become a Red Cross Training Provider?
A: There is no fee associated with establishing a Licensed Training Provider Agreement to
become a Red Cross Training Provider. The Red Cross charges fees for its instructor training,
and fees, which vary by individual course, on a per student basis, for training that you conduct.
These fees are for licensing the Red Cross’s online content (for blended learning or online
classes) and digital materials. The Training Provider is responsible for promoting its courses
and for employing its own certified instructors and purchasing its own equipment. The Red
Cross offers a variety of start-up options for a fee, including licensing course instruction
software for installation on your organization’s Learning Management System, equipment
through the Red Cross Store and promotion through our Class Posting Service.
Q: How can I train all my instructors at once?
A: To get started, fill out the form here and we'll help you schedule your team's training at a time
that's most convenient.
Q: What is class posting?
A: Nearly 17 million people visit the Red Cross website each year, and Training Providers can post
their training classes on redcross.org for a fee. With an average increase of 28% in enrollees,
Class Posting Service from the Red Cross helps you grow your training business at a fraction of
the cost charged by search engines. Once you become a Red Cross Training Provider, ask for
information on how this service works. Fill out the form here to become a Red Cross Training
Provider and learn more about this service.
Become an Instructor:
Q: How do I become an instructor?
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A: If you’d like to learn more about becoming an instructor, or if you’re ready to get started, or click
here for more information. You can also contact the Training Support Center at
1-800-RED CROSS (and select the prompt for “Health and Safety Training”) or
email support@redcrosstraining.org.
Q: Once certified as an instructor; what else is required to start teaching courses?
A: To teach any American Red Cross course, you must first be affiliated with a current American
Red Cross Training Provider or be employed as a paid/volunteer instructor of the American Red
Cross. This requirement is in addition to being a current certified instructor. For more
information, click here. If you are not already affiliated or not sure, contact us at
support@redcrosstraining.org and our experts can help initiate the process with you and/or your
employer.
Q: I’m already certified as an instructor; how can I bridge my certification?
A: Bridging is free and efficient for those who meet the qualifications. For more information, click
here.
General FAQs
If you have other questions, please review our general FAQ or contact us at
support@redcrosstraining.org, select the live chat button at the top of the page or call
1-800-RED-CROSS for assistance.
