Guide for Guests with Cognitive Disabilities

SENSORY GUIDE FOR

Guests with

Cognitive

Disabilities

A Planning Guide For Guests

Visiting Universal Orlando

Theme Parks.

UNIVERSAL STUDIOS FLORIDA,

UNIVERSAL ISLANDS OF ADVENTURE

and UNIVERSAL VOLCANO BAY

UNIVERSAL ORLANDO RESORT

ver. 2024.01

Welcome To

Universal Orlando Resort

From high-speed attractions to energetic live shows to large

walk-around characters, many of the entertainment offerings at

Universal Orlando Resort’s theme parks may provide challenges

to guests with certain cognitive disabilities. We’ve created this

guide so that these guests and their families can enjoy their time

with us comfortably and safely.

NOTE: We recommend you print this planning guide and

bring it with you or save on your phone as this guide is

currently only available at universalorlando.com.

Prepare For Your Visit

1. Review this guide: This guide gives an overview of the

resort’s theme parks and what to expect during your trip.

Preparing your family in advance can help you enjoy the best

vacation experience possible.

2. Download park maps: You can nd comprehensive maps

of all three theme parks at universalorlando.com and on The

Universal Orlando Resort App. Review the maps with your

family and lay out a plan for your day.

3. Review the Guides for Rider Safety and Accessibility:

Visit Universal Orlando Resort’s website Rider Safety page to

review the Guide for each park you are visiting.

4. Create an itinerary: Once created, review this timeline with

your family member so he or she can learn the routine.

5. Choose at least one meeting place in each park to

gather in case you’re separated: Be sure your family

member is aware of the location and show it to them once you

arrive. Continue to stress the importance of staying together at

all times.

What To Bring

1. Awareness accessory such as a bracelet, shirt with

autism logo, etc.

• Getting your child a medical bracelet or necklace with

contact information is essential, particularly when traveling.

If your child has sensory issues that would prevent him/her

from wearing the jewelry, you can order ID tags that can be

attached to shoelaces or even zipper pulls. You might want to

make an ID card to put in his/her pocket with a current photo,

contact information, and a list of allergies. If your child is

nonverbal, please make sure to indicate this on their ID card.

Make sure the contact information noted is not your home

phone number but a phone number that can be called when

traveling the parks.

2. Teens/young adults should have a wallet with

photo

identication card and contact information.

3. Earplugs or headphones (be aware headphones are not

allowed on some rides):

• Some individuals are sensitive to sound and may want

to bring earplugs or noise-cancelling headphones to the

theme parks. Most attractions allow guests to experience

them with earplugs that are “spongy” in material. Some

attractions (e.g., MEN IN BLACK

™

Alien Attack, Hollywood

Rip Ride Rockit, Revenge of the Mummy, Harry Potter

and the Escape from Gringotts

™

, Harry Potter and

the Forbidden Journey

™

, Hagrid’s Magical Creatures

Motorbike Adventure

™

, Jurassic World VelociCoaster,

The Incredible Hulk Coaster®) have a “no loose articles”

policy and a Ride Attendant may ask a guest entering the

queue with noise cancelling headphones to place them in a

complimentary attraction locker.

• Be aware that Universal Volcano Bay does not allow

noise-cancelling headphones on the park’s rides.

4. Sensory toy or calming item (blanket, string, toy, etc.):

• If your child has a favorite toy, handheld game or mobile

app that would help with anxiety or keep them entertained

while waiting in line for a ride, show or meal, you’re

encouraged to bring it. Note that some attractions have a

“no loose articles” policy and items may have to be placed

in a complimentary attraction locker before entering

the queue. Some individuals will download videos and

games onto an electronic device to use while standing in

line. Some attractions do not allow electronic devices in

the queue experience, so have a backup handy – perhaps

something printed to occupy them. Consider your daily

routine and bring what you normally use to keep your child

engaged. Show your child what you are packing just in

case she/he feels any angst about you forgetting their

favorite items.

• Universal Islands of Adventure is a particularly sensory-

rich park. Each island is carefully crafted to convey an

adventurous theme, and oversized props are the norm.

Depending on your child, this may prove to be a wonderful

experience or problematic. Monitor your child’s reactions

and respond accordingly.

5. Snacks (specic diet, gluten free):

• Pack snacks that they may enjoy on a regular basis

especially if they have a special diet, are gluten sensitive, or

have difculty nding foods they like at restaurants. When

a child is hungry while standing in line it can increase

sensitivity to what bothers them.

• Waiting in line for food on a busy day can also be difcult

for some. Spend less time in line by ordering ahead from

select restaurants with the Mobile Food & Drink Ordering

feature through The Universal Orlando Resort App.

6. Extra change of clothes:

•

Water rides such as Dudley Do-Right’s Ripsaw Falls®,

Popeye & Bluto’s Bilge-Rat Barges® and the Jurassic

Park River Adventure can get riders extremely wet. You

may consider bringing a change of clothing which can be

stored in a park locker. Note that lockers adjacent to the

water rides have a fee.

•

The theme parks also have play areas which include water

pop jets that children can run through which can get

clothing very wet.

What You Can Expect

We understand the challenges that may be presented when

taking someone with a cognitive disability to a theme park.

Here is an overview of what you and your family are likely to

experience so that you can be prepared for the day.

1. Before you arrive: Due to possible elopement concerns

(your family member wandering off unsupervised), we advise

parents to take a full body photo of each person in their party.

If the individual with autism or other cognitive disability has a

phone, make sure you text them a copy as well. This will help

in reuniting families. Also remember to bring a sensory toy or

calming item.

2. In the parking garage: After parking your car and arriving

at the parking garage rotunda you’ll pass through metal

detectors and a bag check. Inform security personnel of any

special needs especially if the person has a sensory toy or

calming item that needs to be carried at all times. Note: If

you’re going to Universal Volcano Bay you’ll walk right from

your car to the shuttle buses on the ground oor of the south

parking garage and go through metal detectors and bag

check when you arrive at the park. Depending on the time of

year, you may go through metal detectors before boarding

the shuttle.

3. People movers: You can take the people movers or bypass

them and walk on the regular pathways to the Universal

CityWalk dining and entertainment complex and the theme

parks. No wheelchairs, carts or strollers are permitted on the

people movers. Take extra care when wearing soft rubber or

plastic shoes such as ip-ops.

4. Walk through CityWalk: Follow the signs to either

Universal Studios Florida or Universal Islands of Adventure

as the paths diverge. Note that there will be restaurants,

merchandise stores, loud music, pungent food smells, crowds

of people, bright ashing lights and fountains. This may be a

good area for headphones if your family member is sensitive

to any or all of these.

5. Purchase or pick up your tickets prior to reaching the

turnstiles to enter the parks. Purchase online and print

your tickets at home and you can avoid crowds and long waits

at the ticket windows.

6. Enter the park: We use Photo Validation to verify tickets

and ticket holders. When you arrive at the gate, you step up

and scan your ticket, smile, and you are ready to go! Using

Photo Validation is optional, just let a Team Member know if

you would like to opt out.

7. Download the Universal Orlando Resort App to view useful

information such as ride height requirements and safety

restrictions, view wait times, take advantage of mobile food

and drink ordering, and more.

8. Visit Guest Services if you have any questions: If you

have any questions while visiting our parks, please stop by

Guest Services inside the main entrance for assistance. Guest

Services Coordinators are also available by email and phone

seven days a week from 8:30 a.m. until park closing, and

make every effort to respond to messages within 24 to 48

hours.

If you require an immediate response, please call

us at 407-224-4233, option 5 (ve).

9. Visit as many attractions, dining and shopping

locations you have time for, but most of all we

want you to have a great time.

Team Members/Lost Guests

Universal Orlando Resort’s employees, or “Team Members,”

are identiable by their name badges whether uniformed or in

business attire. Each Team Member is there to help you and your

family enjoy your day. They can answer your questions or offer

directions to help you get around the parks.

Should someone in your party become lost or separated have

them locate a Team Member for help. The park’s Guest Services

locations can also be of assistance. As mentioned earlier,

nametags/contact information with a mobile phone number

are highly recommended for guests with cognitive disabilities;

as is having full body photos of your family members on a cell

phone to help locate and identify lost or

separated members of your party.

Attraction Information

For more details and information about each ride’s requirements

and restrictions, please refer to the mobile app or the resort’s

website Rider Safety page for the parks’ Guide for Rider

Safety and Accessibility. Some attractions have test seats

at the ride entrance so riders can experience and familiarize

themselves with the seating and restraints before entering.

Depending on the attraction, theme park rides may have lap

bars, shoulder harnesses and seat belts that must be positioned

and fastened properly to assure guest safety. Guests who do

not t properly within any safety restraint will not be permitted

to ride.

At Universal Volcano Bay, certain attractions use different

types of tubes, rafts and mats that some guests may nd

uncomfortable. Guests with certain body dimensions may not be

accommodated on some attractions. Maximum weight limits are

posted at the entrance of the attraction.

Continued on page 15

Universal

Studios Florida

Type of Attraction

Test Seat

Minimum

Height

Supervising

Companion

for Children

Fear of Heights

Strobe Effects

Water Ride

Water Effects

Claustrophobic

Loud/Sudden

Noises

Periods of

Darkness

Minion Land

Despicable Me

Minion Mayhem

This ride simulates the action of a high-speed aerial chase.

Persons under 40" (102cm) may experience this attraction

from stationary seating.

40"

(102cm)

40"–48"

(102cm – 122cm)

3 3

Illumination's Villain-Con

Minion Blast

This moving walkway combines innovative screen-technology

and interactive gaming. Guests wishing to participate in the

optional interactive gaming will be instructed to grab an inter-

active blaster in order to put their blasting skills to the test. This

attraction includes loud noises and low-lighting conditions.

—

40"–48"

(102cm – 122cm)

3 3

New York

The Blues Brothers® Show Live musical revue. Outdoor show, no seating available. — —

Race Through New York

Starring Jimmy Fallon

This 3-D ride simulates a high-speed thrill ride through the

streets of New York with dramatic aerobatics, rapid

acceleration and deceleration, sharp turns and sudden drops.

40"

(102cm)

40"–48"

(102cm – 122cm)

3 3 3

Revenge of the Mummy

High-speed roller coaster that includes sudden and dramatic

acceleration, climbing, tilting and dropping; includes live ames

and Warrior Mummies.

48"

(122cm)

—

3 3 3 3

Hollywood Rip Ride Rockit

High speed roller coaster that includes sudden and dramatic

acceleration, climbing, tilting and dropping.

51"–79"

(130cm – 201cm)

—

3 3 3

TRANSFORMERS™:

The Ride-3D

Ride takes place on a high-speed vehicle that will suddenly

and dramatically accelerate, stop, spin, climb and drop. Contains

loud gunre and giant battling robots.

40"

(102cm)

40"–48"

(102cm – 122cm)

3 3 3 3 3 3

San Francisco

Fast & Furious –

Supercharged

This ride is a high-octane journey into the underground racing

world. The movement of the vehicle is dynamic with sudden

accelerations, dramatic tilting and jarring actions. Contains loud

gunre and vehicles.

40"

(102cm)

40"–48"

(102cm – 122cm)

3 3 3

The Wizarding World of Harry Potter

™

– Diagon Alley

™

Harry Potter and the Escape

from Gringotts™

This 3-D ride is a high-speed roller coaster that has sudden

and dramatic acceleration and dropping. The movement of the

vehicle also includes spinning, sudden stops and strong

tilting and jarring actions.

42"

(107cm)

42"–48"

(107cm – 122cm)

3 3 3 3

Hogwarts™ Express – King’s

Cross Station

This is a passenger train that involves traveling in an enclosed

cabin and includes loud noises and low-lighting conditions.

—

under 48"

(122cm)

3 3 3

World Expo

MEN IN BLACK™ Alien Attack

Riders shoot laser guns at alien characters. The movement of the

ride vehicle includes sudden acceleration, turning and spinning.

Includes cartoonish aliens, some quite large.

42"

(107cm)

42"–48"

(107cm – 122cm)

Springeld: Home of The Simpsons

Kang & Kodos’ Twirl ’n’ Hurl

Pilot your own ying saucer as you swoop up and down around

one of the animated aliens from The Simpsons™.

This is a circular motion gondola ride.

—

under 48"

(122cm)

The Simpsons Ride™

Motion simulator ride. Vehicle will suddenly and dramatically

accelerate, climb, stop and dive. The movement of the vehicle

includes sudden tilting and jarring actions.

40"

(102cm)

40"–48"

(102cm – 122cm)

3 3 3 3 3 3

109

Universal Studios

Florida

Type of Attraction

Test Seat

Minimum

Height

Supervising

Companion

for Children

Fear of Heights

Strobe Effects

Water Ride

Water Effects

Claustro-

phobicbic

Loud/Sudden

Noises

Periods of

Darkness

Hollywood

The Bourne

Stuntacular

This action-packed special effects show will surround you with

sudden and intense ame and sound effects, including gunre.

— —

3 3 3

Universal Orlando’s

Horror Make-Up Show

Live show demonstrates how movie monster special effects

are created. Includes horror lm movie clips and a large

costumed creature.

— —

3 3

Woody Woodpecker’s KidZone

Animal Actors On Location!

Live show features trained animals performing routines with

animal trainers.

— —

E.T. Adventure

Ride simulates a chase through the forest on a ying bicycle,

which includes sudden tilting and accelerating.

34"

(87cm)

34"–48"

(87cm – 122cm)

3 3 3

Universal Islands

of Adventure

Type of Attraction

Test Seat

Minimum

Height

Supervising

Companion

for Children

Fear of Height

Strobe Effects

Water Ride

Water Effects

Claustro-

phobic

Loud/Sudden

Noises

Periods of

Darkness

Seuss Landing

™

If I Ran the Zoo™ Outdoor children’s play area with water elements. — —

The Cat in the Hat™

Journey through the story of The Cat in the Hat™. Ride includes

sudden acceleration, turning and spinning.

36"

(92cm)

36"–48"

(92cm – 122cm)

One Fish, Two Fish, Red Fish,

Blue Fish™

Circular motion gondola ride with up and down movement

controlled by the rider. Water fountains squirt the riders.

—

under 48"

(122cm)

3 3

Caro-Seuss-el™

Carousel with an array of fun creatures from the imagination

of Dr. Seuss.

—

under 48"

(122cm)

The High in the Sky Seuss

Trolley Train Ride!™

Trolley train ride on an elevated track, includes moderate

acceleration and elevation changes.

36"

(92cm)

36"–48"

(92cm – 122cm)

3 3

The Wizarding World of Harry Potter

™

– Hogsmeade

™

Flight of the Hippogriff™

High-speed roller coaster ride includes sudden and dramatic

accelerations, climbing, tilting and dropping.

36"

(92cm)

36"–48"

(92cm – 122cm)

Harry Potter and the

Forbidden Journey™

Ride simulates dramatic aerobatics. Ride vehicle will suddenly

accelerate, stop, turn, tilt, climb and drop.

48"

(122cm)

—

3 3 3 3

Hogwarts™ Express –

Hogsmeade™ Station

This is a passenger train that involves traveling in an enclosed

cabin and includes loud noises and low-lighting conditions.

—

under 48"

(122cm)

3 3 3

Hagrid's Magical Creatures

Motorbike Adventure™

This is a high speed roller coaster that includes sudden dramatic

acceleration, climbing, tilting, dropping and backwards motion.

48"

(122cm)

—

3 3 3 3

Universal Islands

of Adventure

Type of Attraction

Test Seat

Minimum

Height

Supervising

Companion

for Children

Fear of Heights

Strobe Effects

Water Ride

Water Effects

Claustrophobic

Loud/Sudden

Noises

Periods of

Darkness

Jurassic Park

Jurassic Park Discovery Center

Interactive exhibits and displays portraying information

about dinosaurs.

— —

Pteranodon Flyers

Glider style roller coaster includes climbing, side-to-side swinging

and sudden acceleration. Guests over 56" (143cm) must be

accompanied by a guest meeting the height requirement.

36"–56"

(92cm – 143cm)

36"–48"

(92cm – 122cm)

Camp Jurassic

Outdoor play area where children can explore caves and net

mazes, cross suspension bridges and go down slides.

— —

3 3 3

Jurassic Park River Adventure

Ride is a water journey on a touring raft. Raft will suddenly and

dramatically accelerate, turn and plunge with an 85-foot drop at

ride’s climax. Attraction includes very large dinosaurs.

42"

(107cm)

42"–48"

(107cm – 122cm)

3 3 3 3 3 3

Jurassic World VelociCoaster

This is a high-speed roller coaster that includes sudden and

dramatic acceleration climbing, tilting, inversions and dropping.

51"

(130cm)

3 3 3

Skull Island: Reign of Kong

Skull Island:

Reign of Kong

Ride is an expedition through jungle terrain. Movement of the

truck is dynamic with sudden accelerations, dramatic tilting and

jarring actions. Includes large battling creatures.

36"

(92cm)

36"–48"

(92cm – 122cm)

3 3 3 3

Toon Lagoon

Dudley Do-Right’s

Ripsaw Falls®

Ride is a water journey in a oating log. Log will suddenly

accelerate, turn and make a 75-foot drop with a large splash.

Riders will get wet.

44"

(112cm)

44"–48"

(112cm – 122cm)

3 3 3 3 3

Me Ship, The Olive®

Outdoor play area resembling Popeye’s ship. Includes slides,

water cannons and interactive props.

— —

Popeye & Bluto’s

Bilge-Rat Barges®

Ride is a water journey in a circular barge. Barge will suddenly

accelerate, turn and drop. Riders will get wet.

42"

(107cm)

42"–48"

(107cm – 122cm)

Marvel Super Hero Island

The Incredible Hulk Coaster®

High-speed roller coaster ride that includes sudden and

dramatic acceleration, climbing, tilting and dropping.

Riders will be turned completely upside-down several times.

54"

(138cm)

—

3 3 3

Storm Force Accelatron®

Attraction seats riders in round pods and subjects you to sudden

acceleration, turning and spinning.

—

under 48"

(122cm)

3 3

Doctor Doom’s Fearfall®

Ride is a high-speed, free-fall experience that includes sudden

and intense acceleration, climbing and dropping.

52"

(133cm)

—

3 3 3 3

The Amazing Adventures

of Spider-Man®

This 3-D ride takes a journey through the world of Spider-Man.

Ride vehicle will suddenly and dramatically accelerate, stop,

spin, climb and drop.

40"

(102cm)

40"–48"

(102cm – 122cm)

3 3 3 3 3 3

1211

Universal

Volcano Bay

Water Theme Park

Description

Mini mum

Height

Supervising

Companion

for Children

Under 48”

Life Jacket

Required*

*Children under

48" (122cm) must

wear a U.S. Coast

Guard-approved

life jacket to

participate.

Fear of Heights

Claustrophobic

Loud/Sudden

Noises

Combined Rider

Weight Limit

Single Rider

Weight Limit

Honu of Honu ika Moana

Five-person raft ride with steep drops and sudden twists, turns

and spins.

48"

(122cm)

—

700 lbs

(317 kg)

Ika Moana of Honu ika Moana

Five-person raft ride with steep drops and sudden twists,

turns and spins.

42"

(107cm)

42"–48"

(107cm – 122cm)

750 lbs

(340 kg)

Kala & Tai Nui Serpentine

Body Slides

High-speed free-fall slides that begin in an enclosed capsule

with a trapdoor, while riders twist through a tube into a pool

125 feet (38 meters) below.

48"

(122cm)

—

3 3 3

300 lbs

(136 kg)

Ko’okiri Body Plunge

High-speed free-fall slides that begin in an enclosed capsule

with a trapdoor, while riders drop through a tube into a pool

125 feet (38 meters) below.

48"

(122cm)

—

3 3 3

300 lbs

(135 kg)

Kopiko Wai Winding River

Gently moving 3 feet (1 meter) deep river through shaded areas,

caves, and waterfalls.

48"

(122cm)

under 48"

(122cm)

Krakatau Aqua Coaster

High-speed water coaster ride in a four-person boat that includes

powerful climbs, plunging drops, and side-to-side motion.

42"

(107cm)

42"–48"

(107cm – 122cm)

Has

Elevator

700 lbs

(317 kg)

Maku of Maku Puihi

Round Raft Rides

5-person raft rides with steep drops and sudden twists, turns

and spins.

42"

(107cm)

42"–48"

(107cm – 122cm)

Has

Elevator

1050

lbs

(476 kg)

Puihi of Maku Puihi

Round Raft Rides

5-person raft rides with steep drops and sudden twists, turns

and spins.

42"

(107cm)

42"–48"

(107cm – 122cm)

Has

Elevator

850 lbs

(386 kg)

Ohyah & Ohno Drop Slides

Physically challenging body slides with sudden twists and turns.

Ohyah nishes with a 4 foot (1.2 meter) drop and Ohno nishes

with a 6 foot (1.8 meter) drop into a 10 foot (3 meter) pool.

48"

(122cm)

—

3 3

Puka Uli Lagoon Pool with a depth of 0–4 feet (0–1.2 meters). — —

Punga Racers

Four individual, high-speed body slides where riders will experience

dark areas with sudden drops and turns.

42"

(107cm)

—

3 3

300 lbs

(136 kg)

The Reef Pool with a depth of up to 6 feet (1.8 meters) — —

3 3

Runamukka Reef

Children’s play area with slides, bubbling geysers, water guns

and dump cups.

54" (138cm) —

Taniwha Tubes – Tonga & Raki

Dynamic, twisting water slides featuring steep drops, sudden

twists and turns, and water sprays while riding in a tube.

42"

(107cm)

42"–48"

(107cm – 122cm)

450 lbs

(204 kg)

300 lbs

(136 kg)

TeAwa The Fearless River

This is a deep, fast-moving experience with sudden churning

rapids and choppy waves with depths up to 6 feet (1.8 meters).

42"

(107cm)

42"–48"

(107cm – 122cm)

Tot Tiki Reef

Children’s play area with slides, bubbling geysers, water guns

and dump cups.

For children

under 48"

(122cm)

—

Waturi Beach

Wave Pool with depths up to 6 feet (1.8 meters). Waves can be

sudden and dynamic.

— —

3 3

Type 3 U.S. Coast

Guard Life Jacket

1413

Accessing Rides

Height checks at the front of the attraction:

• To ensure everyone’s safety, each ride and attraction at our

theme parks has restrictions based on rider height. We

encourage you to check your child’s height at the entrance to

each park where you will nd a list of attractions and height

requirements. This will help identify which attractions you can

experience with your family. This is also a great opportunity to

review your itinerary or schedule before entering the park.

• In addition, there is a height marker at the entrance to each

attraction. If the attraction greeter is unsure if your child

meets the minimum height requirement, they will ask their

supervising companion to join them at the height marker to

assist in measuring the child to ensure they can safely ride

that attraction.

Posted wait times at the attraction:

Each attraction will indicate a wait time for the standby

queue. This wait time is constantly being updated by the

attractions team to ensure accurate information is being

posted for our guests.

Mobile App wait times:

Carrying a mobile device? Download The Universal Orlando

Resort App and get updated wait times, show times and dining

menus as you enjoy our parks.

Universal Express passes:

A majority of our attractions participate in the Universal Express

program. With Universal Express (available for purchase or free

for guests of select Universal Orlando hotels) guests can skip the

regular lines at most of their favorite rides and attractions.

Child Swap:

If your children are too small or unwilling to go on a particular

ride that you want to experience, take advantage of our “Child

Swap” program. Most rides and attractions have a family room

where one member of your party can wait with the little ones

while the rest of your party rides. Once they are nished, switch

places so whoever rode can stay with the kids, and the adult(s)

who sat out can enjoy the ride.

Quiet Areas With Less Foot Trafc

Below is a list of quiet areas within the theme parks where you

can take a break and escape the noise and crowds:

Continued from page 6

UNIVERSAL STUDIOS FLORIDA

Quiet Areas

• Quiet Room located in Family Health Services at the

Front of the Park

• New York Public Library

• Health Services located between Louie’s Italian

Restaurant and Fast & Furious – Supercharged

• Central Park along the park lagoon

Alternative Areas with Limited Visitation or Good

Viewing Distractions

• Music Plaza area (select times)

• Diagon Alley

™

— exit pathway next to Sugarplum’s

Sweetshop (benches in the alcove near the exit)

• Coca-Cola Refreshment Station in World Expo

— to the right of MIB Gear store

UNIVERSAL ISLANDS OF ADVENTURE

Quiet Areas

• Front of the Park — Family Health Services

• Health Services located in The Lost Continent

• Port of Entry Plaza — lower landing

• Toon Lagoon — lagoon near Me Ship, The Olive®

Alternative Areas with Limited Visitation or Good

Viewing Distractions:

• Seuss Landing

™

— Sneetch Beach

• Seuss Landing

™

— area between One Fish, Two Fish,

Red Fish, Blue Fish

™

and The Cat in the Hat™

• Marvel Super Hero Island® — along the waterfront

• The Lost Continent — lower landing behind Mythos

Restaurant

UNIVERSAL CITYWALK

Quiet Areas

• Lower level along the waterfront

UNIVERSAL VOLCANO BAY

Quiet Areas

• Taniwha Pathway — Accessible by entering near the

River Village smoking area or the Maku Puihi entrance.

• Volcano Cavern Pathway — Accessible to the right

of Kala Tai Nui entrance or the pathway leading up from

Krakatau Aqua Coaster.

Health Services

Our First Aid facilities are staffed with registered nurses and

professional paramedics. In Universal Islands of Adventure, the

primary First Aid Station is located in The Lost Continent — please

refer to the mobile app for exact location. There is also a satellite

facility located at Guest Services in Port of Entry near the park

entrance. At Universal Studios Florida, First Aid is located in

New York next to Louie’s Italian Restaurant. There is a satellite

facility located in the front of the park next to Lost and Found.

At Universal Volcano Bay First Aid is located next to the park

entrance. If you have any questions or need special assistance,

ask any Team Member or stop by Guest Services inside the

main entrance. Note that the First Aid Stations also have Adult

Changing tables and will store chilled medicine for you.

Companion Or Family Restrooms

If your family member needs to be accompanied to the restroom,

Universal Orlando Resort offers companion/family restrooms

which are listed below. If your family member needs to be

changed and is too big for a changing table, the baby-care/First

Aid centers have private rooms with tables that you can use.

UNIVERSAL STUDIOS FLORIDA

• Front of the park next to Health Services by the

Studio Audience Center

• In New York to the left of Race Through New York

Starring Jimmy Fallon

• Health Services located between Louie’s Italian

Restaurant and Fast & Furious – Supercharged

• In San Francisco across from Richter’s Burger Co.

• In The Wizarding World of Harry Potter

™

– Diagon

Alley

™

across from The Fountain of Fair Fortune

• Between Springeld’s Fast Food Boulevard

™

and

Animal Actors On Location! stadium

• In Hollywood next to Mel’s Drive-In

• In Hollywood by the Studio Audience Center restroom.

Refer to the mobile app for

locations.

Refer to the mobile app for

locations.

UNIVERSAL ISLANDS OF ADVENTURE

• Front of the park next to Health Services by Guest Services

• At Health Services located in The Lost Continent

UNIVERSAL VOLCANO BAY

• Next to the Honu ika Moana entrance

• Next to the Ohyah & Ohno Drop Slides entrance

• Across from the Taniwha Tubes – Tonga & Raki exit

Character Meet & Greets

Universal offers several ways for your family to meet many of

your favorite characters from television and movies including

scheduled appearances, parades, theme park or hotel dining

experiences, or just roaming the parks. You’ll want to have your

camera, cellphone and autograph book handy to capture the

moment. Refer to the mobile app for times and locations. For

additional information visit Guest Services, The Universal

Orlando Resort App or universalorlando.com.

You may want to communicate to the character’s handler/escort

that you have someone with special needs, along with their name

and any other helpful information.

Kid-Friendly Quick Service Dining Locations

Do you have a selective eater or someone who may have

difculty sitting for long periods in a full-service restaurant? As

you’re making plans to visit Universal Orlando Resort, browse

through the online menus for our theme park restaurants.

Acquainting yourself with the available options ahead of time

will give you a head start. If you have any further questions after

viewing the menus, email a Guest Services Team Member at

Food.Allergy@universalorlando.com.

Here is a list of counter-service locations with menus that may

appeal to your child's palate. Operating hours are subject to

change without notice.

UNIVERSAL STUDIOS FLORIDA

Mel’s Drive-In — Burgers, Garden Burgers, Chicken Fingers, Fries

Illumination's Minion Café — Tots,Grilled Cheese, Mac &

Cheese, Spaghetti

Louie’s Italian Restaurant — Pizza, Meatball Subs, Spaghetti

Richter’s Burger Co. — Burgers, Fries, Chicken Sandwiches

Fast Food Boulevard (includes Krusty Burger, Luigi’s, The

Frying Dutchman, Cletus’ Chicken Shack) — Burgers, Hot

Dogs, Pizza, Fish & Chips, Fried Chicken

KidZone Pizza Company — Pizza, Soft Pretzels, Corn Dogs

UNIVERSAL ISLANDS OF ADVENTURE

Circus McGurkus Cafe Stoo-pendous

™

— Pizza, Fried Chicken, Spaghetti, Burgers

Moose Juice, Goose Juice — Juice, Soft Pretzels, Corn Dogs,

Fruit, Grapes, Cookies

Doc Sugrue’s Desert Kebab House — Kebabs, Greek Yogurt,

Fruit Cups, Hummus

Fire Eater’s Grill — Gyros, Chicken Fingers, Chili Cheese Dogs,

Chili Cheese Fries

The Burger Digs RR — Burgers, Vegan Burgers, Chicken

Tenders, French Fries, Onion Rings

Pizza Predattoria — Pizza, Subs, Breadsticks, Fruit Cups

Thunder Falls Terrace RR — Rotisserie Chicken, BBQ Ribs,

Smoked Turkey Legs, Soups, Salad

Comic Strip Cafe — Burgers, Hot Dogs, Pizza, Spaghetti, Asian

Cuisine, Chicken Fingers, Fish & Chips

Blondie’s — Hot Dogs, Subs, Sandwiches

Wimpy’s (open seasonally) — Burgers, Chicken Fingers, Fries

Cafe 4

™

— Pizza, Spaghetti

Captain America Diner® RR — Burgers, Chicken Fingers,

French Fries

UNIVERSAL VOLCANO BAY

Bambu — Burgers, Chicken Tenders, Fish Sandwich,

Chicken Sandwich

Kohola Reef Restaurant & Social Club — Fried Chicken,

Chicken Tenders, Burgers, Ribs, BBQ Pork Sandwich

The Feasting Frog — Tacos, Nachos, Poke Poke Bowl

Whakawaiwai Eats — Pizza, Hot Dogs, BBQ Chicken,

Mac & Cheese

Check each restaurant menu for indications of Gluten Free,

Vegetarian, Vegan and other items for those with dietary

restrictions.

Service Animals

Trained Service Animals are welcome at Universal Orlando Resort.

Animals who do not meet the denition of a Service Animal will

not be permitted in the park. Service Animals must be harnessed,

leashed, or tethered, unless these devices interfere with the

Service Animal’s work or the individual’s disability prevents using

these devices. In that case, the individual must maintain control

RR Rest rooms located inside these dining locations.

of the animal through voice, signal, or other effective controls.

To help you make an informed decision about your service

animal’s safety, each attraction has specic entry and boarding

requirements, as well as portable kennels at certain attractions.

Walking areas for your Service Animal are also available at select

locations throughout the resort.

ISLANDS OF ADVENTURE

The Amazing Adventures of Spider-Man®

Camp Jurassic

Caro-Seuss-el

™

The Cat in the Hat

™

The High in the Sky Seuss Trolley Train Ride!

™

Hogwarts

™

Express – Hogsmeade

™

Station

Jurassic Park Discovery Center

Me Ship, The Olive®

One Fish, Two Fish, Red Fish, Blue Fish

™

Skull Island: Reign of Kong

Storm Force Accelatron®

UNIVERSAL STUDIOS

Animal Actors On Location!

The Blues Brothers® Show

Despicable Me Minion Mayhem

E.T. Adventure

Fast & Furious – Supercharged

Hogwarts

™

Express – King’s Cross Station

Illumination's Villain-Con Minion Blast

Kang & Kodos’ Twirl ’n’ Hurl

Race Through New York Starring Jimmy Fallon

The Bourne Stuntacular

The Simpsons Ride

™

TRANSFORMERS

™

: The Ride – 3D

Universal Orlando’s Horror Make-Up Show

Service Animal Relief Stations:

Relief areas are available throughout the parks. Please refer to

The Universal Orlando Resort App for specic locations.

Guests may experience the following

attractions with their Service Animals:

Wheelchair/Stroller Parking

Strollers are not allowed in most attraction queues. There is a

designated area for stroller parking near the entrance of each

attraction.

Families of guests who use their stroller as a wheelchair may wish

to stay in their stroller while navigating the attraction queue. We

encourage these guests to stop at Guest Services upon arrival to

discuss alternative accommodations available.

At most of our attractions, the queue experience is an important

part of telling the story of the overall attraction experience. As

a result, we have made all of our queues accessible to guests

using manual and motorized wheelchairs (with the exception of

Pteranodon Flyers at Universal Islands of Adventure, please see

an Attractions Attendant for assistance).

• There are specic boarding requirements and

accommodations for those using a mobility device at each

attraction. In all cases, if you are capable of transferring to the

ride vehicle’s seating (either by yourself or with the assistance

of another person in your party) you may transfer.

• As you transfer from your mobility device, an Attractions

Attendant will then relocate your mobility device to where you

will disembark.

• It is important to note that although all of our Attractions

Attendants are eager to make your day as pleasant as

possible, they are not trained in lifting or carrying techniques

and therefore cannot provide physical assistance. We suggest

that Guests with disabilities bring a companion who can

provide any physical assistance that may be needed.

Annual Events

You may be visiting during one of the parks’ annual special

events. During the spring Universal Studios’ Mardi Gras

features a parade with beads tossed from parade oats, costumed

performers including stilt walkers, live brass bands, and concerts

featuring top artists and performers on select nights.

In the fall, Universal Studios Florida is also the home of

Halloween Horror Nights, The World’s Premier Halloween

Event. This separately ticketed nighttime event features ghoulish

characters roaming the streets and terrifying haunted houses on

select nights.

WARNING: Event may be too intense for young children

and is not recommended for children under the age of 13.

No costumes or costume masks allowed.

During the holiday season there are a variety of events and

activities throughout the resort, including Universal Holiday

Parade featuring Macy’s at Universal Studios and a live

Grinchmas

™

Who-liday Spectacular show at Universal

Island’s of Adventure. At both parks, experience the festivities of

Christmas in The Wizarding World of Harry Potter

™

This Guide was created to help you and your family

member with a cognitive disability make the

most of your visit to Universal Orlando Resort.

We hope you’ve found it useful and informative.

For additional details or assistance please visit

universalorlando.com or contact

Guest Services at 407-224-4233, option 5 (ve).

Parks, Attractions or Entertainment may close due to refurbishing, capacity, weather or special events; change

operating hours; and otherwise change or be discontinued without notice and without liability to the owners of

Universal Orlando Resort.