Important tips when using the CareLink Connect App

For CareLink™ Connect to receive

notications and data:

The MiniMed™ Mobile app must:

• be within 6 metres of the pump

• have an internet connection

• be logged into CareLink™ Personal

• have Sync to CareLink™ turned on

The CareLink™ Connect app must:

• have an internet connection

• be logged into CareLink™ Personal

Receiving notications and data

Carelink

™

connect app banners “No data from…”

MiniMed™ Mobile app user

If your MiniMed

Mobile app

user is logged out of CareLink™

Personal in the app:

• you will not be able to

see their data

• you will not receive

notications

• their HCP will not be able to

access data/reports

The user will see the screens shown

here if they have been logged out.

A “No data from...” banner appears in the Carelink

Connect app when the MiniMed™ Mobile app:

• is too far away from the pump

• has no internet connection

• is logged out of CareLink™ Personal

• has the Sync to CareLink™ feature o

You may briey see “No data from...”

banner when data is being refreshed

Current data

appears for 15mins

After 15 minutes, data

elds are dashed

No data message

≥24 hours

NOTE:

The MiniMed™ Mobile app will display

pump data if there is no internet

connection, but no data will appear

on the CareLink™ Connect app.

ACTION:

If your MiniMed

Mobile app user sees this screen they

should tap Continue and log back into Carelink

Personal

Important tips when using the

CareLink

™

Connect App

MINIMED

™

780G

CareLink

™

Personal

MiniMed

™

Mobile app

CareLink

™

Connect app

ACTION:

Check that the MiniMed

Mobile app user:

• is within 6 metres of the pump

• is connected to the internet

(wi- or mobile data)

• is logged in and is connected

to CareLink™ Personal

• has the Sync to CareLink™ feature on

• ‘Send <Name> a message’ can be used

to contact MiniMed™ Mobile app user

CareLink™ Connect app user

If you are logged out of

CareLink™ Personal in the app:

• you will not see pump

and CGM data

• you will receive

notications while the app

is in the background.

ACTION:

If you see this screen, tap Proceed to Login

and log back into CareLink™ Personal.

6 metres

CareLink

™

Personal

MiniMed

™

Mobile app

CareLink

™

Connect app

The display may vary based on mobile device and pump model.

Getting logged out of CareLink™ Personal

You will be unable to receive data or notications if your MiniMed

Mobile app user is logged out of CareLink™ Personal.

A ”No Internet Connection” banner

appears when the CareLink™ Connect app:

• has no internet connection

CareLink

™

Connect app banners

No internet connection

CareLink

™

connect app banners

No CareLink

™

connection

Dashes with no banner Data refresh Notications

A “No Carelink

Connection” banner appears

when the CareLink™ Connect app:

• is unable to communicate

with CareLink™ Personal

• the CareLink™ server experiences

technical diculties

You will see ‘- - -’ when the

pump is displaying dashes

• This may occur when updated

SG data cannot be sent to the

pump, e.g. water or obstacles/

thick walls are between the

pump and transmitter.

• If you see dashes on the

Carelink

Connect app but

the pump user says the pump

is displaying an SG, then the

SG will populate the app

within 15 minutes.

• Notications should

occur when the app is

in the foreground or

background

• The Carelink

Connect app

does not refresh data while in

the background (the app is not

on the front screen)

• The CareLink™ Connect app

will refresh when brought to the

foreground (as shown here)

• May take up to 20 seconds to

auto refresh

Current data

appears for 5 min

Current data

appears for 5 min

After 5 minutes,

data elds are dashed

or greyed out.

After 5 minutes,

data elds are dashed

or greyed out.

You may briey see a “No data

from... ” banner when data is

being refreshed.

ACTION:

To address this,

Restore internet access on the

CareLink™ Connect app

ACTION:

Wait for the connection to the

CareLink™ server to be restored

• this should be rare

• contact the helpline to report

ACTION:

If notications are not received by the care partner:

• ensure the app is open (not force closed)

• ensure notications are set up correctly in the app

• check phone settings to ensure notications for the

app are turned on

• choose which notications to receive and whether

a delay is desired:

– tap Edit

– tap alert category to see individual alerts

– tap

to customise each notication

The Carelink™ Connect app displays what

the pump or MiniMed™ Mobile app is displaying:

Medtronic Australasia Pty Ltd

2 Alma Road

Macquarie Park, NSW 2113, Australia

Tel: +61 2 9857 9000

Fax: +61 2 9889 5167

Toll Free: 1800 777 808

E-Mail: [email protected]

Facebook: www.facebook.com/MedtronicDiabetesAUS

YouTube: Medtronic Diabetes ANZ

https://www.medtronic-diabetes.com.au/

Data is uploaded to: carelink.minimed.eu/app/login

Always read the instructions for use.

For detailed information regarding the instructions for use, indications, contraindications, warnings, precautions, and potential adverse

events, please consult the device manual. For further information, contact your local Medtronic representative.

information may be disclosed to an operator located outside Australia. 10595-122021