INFORMATION FOR GUESTS WITH DISABILITIES OR MEDICAL

INFORMATION FOR GUESTS WITH

DISABILITIES OR MEDICAL CONDITIONS

TABLE OF CONTENTS

GENERAL INFORMATION 4

SPECIAL SERVICES 4

GUEST SERVICES 4

DISABILITY PARKING 4

IN-PORT ACCESS 4

MEDICAL ASSISTANCE ONBOARD 6

MEDICAL CARE 6

HEALTH CENTER 6

MEDICAL AIR EVACUATION (MEDEVAC) 6

TRAVELING DURING PREGNANCY 6

ALLERGEN 7

SPECIAL DIETARY NEEDS 7

STORING AND HANDLING PERSONAL FOOD ITEMS

AND MEDICATIONS 7

KNOW BEFORE YOU GO 8

MEDICATIONS 8

GUEST EQUIPMENT STORAGE 8

ELECTRICAL LIMITATIONS 8

MEDICAL EQUIPMENT 8

WIRELESS INTERNET ACCESS (Wi-Fi) and MEDICAL DEVICES 8

DIALYSIS 9

EQUIPMENT REPAIRS 9

HEATING PADS 9

GOING ASHORE 9

SHIP EVACUATION VIA LIFEBOATS 9

MEDICAL OXYGEN USE AND DELIVERY PROCEDURES 10

YOUTH ACTIVITIES PARTICIPATION 12

PARTICIPATION DETAILS 12

EXCEPTIONS THAT PREVENT PARTICIPATION 12

OPPORTUNITIES FOR CHILDREN OUTSIDE OF

YOUTH ACTIVITIES PARTICIPATION 12

AUTISM SPECTRUM DISORDER 13

CHECK-IN/EMBARKATION 13

MANDATORY GUEST ASSEMBLY DRILL 13

YOUTH ACTIVITIES 13

MY DISNEY CRUISE ADVENTURE BOOKLET 14

THEATRES AND RESTAURANTS 14

CHARACTER MEET AND GREETS 14

AQUADUCK/AQUADUNK/MICKEY SLIDE/TWIST ‘n’ SPOUT 14

DEBARKATION 15

This information is subject to change. Prior to sailing, please contact Special Services and while onboard

please visit

Guest Services, Deck 3, midship, to answer questions you may have about accessible services.

MOBILITY DISABILITIES 16

WHEELCHAIR USE 16

WHEELCHAIR ACCESSIBLE STATEROOMS 16

VENUE ACCESS 16

POOL LIFT 16

COUNTER-SERVICE RESTAURANTS 16

HEARING DISABILITIES 18

AMERICAN SIGN LANGUAGE 18

ASSISTIVE LISTENING DEVICES 18

CAPTIONING 18

ROOM SERVICE FOR GUESTS WITH HEARING/SPEECH

DISABILITIES 18

STATEROOM COMMUNICATION KIT 18

WRITTEN AIDS 18

VISUAL DISABILITIES 19

AUDIO DESCRIPTION 19

ALTERNATIVE FORMATS 19

SERVICE ANIMALS 19

RELIEF STATIONS 19

RENTAL AND DELIVERY COMPANIES 20

DISNEY MAGIC AND DISNEY WONDER 22

ON-DECK VIEWING AREAS 22

THEATRES 22

VENUE ACCESS 22

DISNEY DREAM AND DISNEY FANTASY 24

ON-DECK VIEWING AREAS 24

THEATRES 24

VENUE ACCESS 24

DISNEY 26CASTAWAY CAY

TRAM SERVICE 26

PATHWAYS 26

SAND WHEELCHAIRS 26

VENUE ACCESS 26

SERVICE ANIMALS 27

RELIEF STATIONS 27

GENERAL INFORMATION

This information provides an overview of services and facilities available for Guests with disabilities or

medical conditions who will be sailing with Disney Cruise Line. This booklet is intended to supplement

the Disney Cruise Line Navigator that contains additional information and entertainment schedules.

Disney Cruise Line strongly advises Guests who may need assistance while traveling to sail with

someone who is able to personally assist them both aboard ship and on shore. Guests may need

assistance to utilize certain facilities (such as Guest pools and tenders), and this transfer may require

the aid of a member of their party.

SPECIAL SERVICES

To assist Guests with questions they may have, Disney Cruise Line Reservation Services is equipped

with information about onboard services and facilities. Disney Cruise Line offers special equipment

and facilities for Guests with disabilities. For information, please call Special Services at,

(407) 566-3602 [phone], (407) 566-3760 [fax], or (407) 566-7455 [TTY].

In addition, Guests may notify the Special Services team, at the time of booking, of any condition for

which special accommodations and/or the use of a medical or mobility device might be necessary

while onboard ship.

Guests may submit a Special Services Information Form (available online) to Disney Cruise Line at

least 60 days prior to the sailing date. Once the form has been received, Disney Cruise Line will

determine its ability to accommodate requests on a case-by-case basis. Due to the limited medical

facilities onboard ship and other factors, Disney Cruise Line may not be able to accommodate all

requests. Additionally, failure to disclose an accurate or complete description of any special needs

may result in Disney Cruise Line not being able to provide the appropriate accommodations or

arrangements.

Special Services can also supply information about medical and rental supply companies available

near the terminal.

GUEST SERVICES

Guest Services, located on Deck 3 Midship, provides a variety of services including general

information, entertainment schedules, and information on services for Guests with disabilities.

DISABILITY PARKING

Designated disability parking areas are available at the Disney Cruise Line terminals at U.S.

embarkation ports. A valid disabled parking permit is required.

IN-PORT ACCESS

Please note that many of the shops and facilities in foreign ports of call may not be accessible to

Guests with disabilities. Prior to sailing, please contact Disney Cruise Line Special Services or when

onboard, consult the Port Adventures team for accessibility information.

MEDICAL ASSISTANCE ONBOARD

MEDICAL CARE

Guests should verify with their personal physician that they are well enough to travel on the itinerary

they have chosen. In addition, Guests should carry copies of their pertinent medical and emergency

contact information with them.

HEALTH CENTER

The Health Center, located on Deck 1, Forward, is open during daily clinic hours to provide non-

emergency medical care throughout the sailing. In the event of a medical emergency, a Doctor and

Nurse are on call 24/7. Occasionally, it may be necessary for a patient to disembark the ship for

transport to a nearby medical facility.

Fees at the Health Center, which is operated by an independent medical provider, will be charged

to your stateroom account. Because this qualies as “care outside the United States,” Guests are

responsible for paying any charges incurred onboard prior to debarkation and submitting the request

for coverage to their insurance carrier, including Disney Cruise Line Vacation Protection Plan or other

travel insurance provider (paperwork will be provided by the Medical Department).

MEDICAL AIR EVACUATION (MEDEVAC)

In the event of serious medical conditions and/or due to the limited medical facilities onboard the

ship, it may become necessary for a patient to be air-lifted to a nearby medical facility.

Guests should check with their insurance carrier to determine whether their insurance covers the cost

of medical care occurring outside of the United States or medevac by air ambulance. If their current

health insurance policy does not cover this service, it is recommended to purchase additional medical

and evacuation coverage (such as the Vacation Protection Plan), as the fees for this service can be

expensive and are typically due at the time of service.

TRAVELING DURING PREGNANCY

Women, who have entered their 24th week of pregnancy as of their embarkation date or who will

enter their 24th week of pregnancy during the cruise, will be refused passage due to safety concerns.

Neither a physician’s medical statement nor a waiver of liability will be accepted. In addition,

Disney Cruise Line cannot be held responsible or liable for any complications relating to pregnancy

at any stage.

This policy is in place for the safety of pregnant Guests and their babies. While the Health Center

onboard ship can handle many emergency situations, it is not equipped to provide critical care for

premature infants or their mothers.

ALLERGEN

Guests with allergies to environmental factors should note that exposures onboard Disney Cruise

Line vessels are similar to any large city environment. Disney Cruise Line cannot with certainty identify

or remove all potential environmental triggers or limit allergen triggers that may be brought on by

other Guests.

SPECIAL DIETARY NEEDS

By substituting different ingredients and approaches, Disney Cruise Line can accommodate the

following common food allergies at table-service restaurants:

• Gluten or wheat • Peanuts and tree nuts

• Eggs • Shellsh

• Fish • Soy

• Milk or lactose • Corn

Additionally, lifestyle or cultural meal options, including Kosher and Halal, may be available upon

advance request at no additional charge. Be sure to notify the Disney Cruise Line Contact Center or

your travel agent of your request. Please note: These requests cannot be accommodated at Quick

Service locations or through in-room dining.

For concerns regarding life-threatening or severe dietary allergies, notify the Special Services team

at 407-566-3602 or complete the Special Services form (available online) as soon as possible, prior to

your cruise.

Once onboard the ship, dietary allergies should also be brought to the attention of your Head Server.

We strive to use reasonable efforts in our food sourcing, preparation and handling procedures to

avoid the introduction of the named allergens into your menu choices. While we take steps to prevent

cross-contact, we do not have separate allergy-friendly kitchens and are unable to guarantee that a

menu item is completely free of allergens.

Please also note that our allergy-friendly offerings are reliant on supplier ingredient labels, and we

cannot guarantee the accuracy of the contents of each food item. Allergen advisory statements

(e.g., “may contain”) are not regulated and therefore not taken into consideration when developing

allergy-friendly meals. It is ultimately up to your discretion to make an informed choice based upon

your individual dietary needs.

STORING AND HANDLING PERSONAL FOOD ITEMS AND MEDICATIONS

Crew Members are prohibited from storing, preparing, cooking or reheating any food brought

aboard our ships by Guests.

KNOW BEFORE YOU GO

MEDICATIONS

Guests should carry an ample supply of all necessary medications with them when they board the

ship. Guests should pack medications and medical supplies in original containers in their carry-on

bag, and not in checked luggage. Limited medications and medical supplies are available onboard in

the ship’s Health Center at an additional cost. Guests who need to refrigerate medication may do so

in their provided stateroom refrigerator.

Upon return to the port, Guests should be sure not to leave any medications behind when they

disembark, as Disney Cruise Line is not permitted to mail medications.

GUEST EQUIPMENT STORAGE

Safety regulations require all Guest equipment — including wheelchairs, electric mobility scooters

and strollers — be stored inside Guest staterooms when not in use. Parking electric mobility scooters,

wheelchairs, strollers or other devices in Guest corridors or stairwell landings is strictly prohibited.

If necessary, contact Guest Services on board for alternate parking locations. Please note: Standard

stateroom doorways are 23” wide, and wheelchair accessible staterooms have 32” wide doorways.

ELECTRICAL LIMITATIONS

For those Guests requiring electrical power for medical equipment, there is an average of two

110-volt electrical outlets per stateroom with a total power capacity of 12 amps.

All equipment should have a substantial back-up power supply in the event of an emergency or

power outage. Durations of power outages cannot be predicted.

MEDICAL EQUIPMENT

The addition of some medical equipment, such as multiple mobility devices, hospital beds, etc., may

impact the accessibility and/or Guest capacity of a stateroom. Note that Disney Cruise Line is unable

to accommodate medical equipment that will alter the original furnishings of a stateroom. Please

contact Special Services well in advance for additional information.

WIRELESS INTERNET ACCESS (WI-FI) AND MEDICAL DEVICES

Connect@Sea, the Internet provider onboard, offers a variety of Internet packages from pay-as-you-go

to ones the entire family can use. Package costs are based on data usage.

Please note that due to the technology involved and satellite connectivity, the onboard wireless

internet service will be noticeably slower than Guests may be accustomed to and may at times be

interrupted or unavailable. Guest who monitor/maintain a medical condition wirelessly should be

prepared to utilize alternate means to manage any medical condition throughout the sailing.

DIALYSIS

Guests undergoing dialysis should be aware that the Health Center does not have specialized

facilities or equipment for dialysis and Disney Cruise Line does not have specialists available.

Guests requiring dialysis are encouraged to contact Special Services to discuss their options.

EQUIPMENT REPAIRS

Disney Cruise Line is not equipped to repair the various types of Guest medical or personal

use equipment.

HEATING PADS

Please note heating pads are not allowed onboard.

GOING ASHORE

When possible, Disney Cruise Line docks at each port of call so Guests may travel directly from the

ship to the shore via the gangway. Typically, gangways provide a minimal incline for embarking and

disembarking the ship.

At times, the ship may anchor some distance from the port and use tenders (small boats) to transport

Guests from the ship to shore and back. Tidal changes or other causes may result in challenges

for a Guest with limited mobility and/or using a wheelchair or mobility device to disembark due to

steep gangways or difcult tendering process. Crew Members can provide some assistance, but in

particular cases may request to assist Guests separately from their wheelchair/device.

In certain situations, it may be impossible for Guests with limited mobility and/or using a wheelchair

or mobility device to utilize the gangway or transfer to the tenders. The decision to assist and

allow passage of Guests via a steep gangway or tender is at the sole discretion of the Captain or

his designee.

SHIP EVACUATION VIA LIFEBOATS

In the unlikely event of an emergency evacuation of the ship, Guests may have to spend extended

periods of time in lifeboats where electricity and other special accommodations are not available.

MEDICAL OXYGEN USE AND DELIVERY PROCEDURES

Please note that carriage or use of liquid oxygen systems or large tank systems are not permitted

on board Disney Cruise Line ships.

Due to safety and storage concerns, the types and quantity of oxygen tanks and supplies may be

limited. Please contact Disney Cruise Line Special Services to discuss usage needs prior to sailing.

For greater convenience and safety, Guests are encouraged to consult with their physician to

determine if they can use an oxygen concentrator. Oxygen concentrators or portable oxygen

concentrators (POCs) can eliminate or reduce the number of compressed oxygen cylinders/tanks to

be handled or stored during the voyage. Guests travelling with concentrators and/or oxygen must

provide their own oxygen supply and related equipment. Guests are also responsible for arranging

delivery of their oxygen and related equipment (packaged in a secure container with each item being

labeled with the Guest’s name and stateroom number) to the Disney Cruise Line terminal prior to

1:00 p.m. on the day of ship embarkation.

Guests, who have purchased Disney Cruise Line hotel and sea vacations, must arrange for the

transportation of oxygen supplies between the airport, their hotel and the Disney Cruise Line

terminal. Disney Cruise Line ground transportation cannot transport oxygen cylinders or tanks;

however, Guests may carry one oxygen cylinder for use while on board the transportation.

Guests are responsible for notifying their air carrier of any oxygen requirements. Guests who book

their air travel through Disney Cruise Line and who will require oxygen on their ight should complete

a Special Services Information Form (available online) as soon as possible. This information is

necessary to expedite the delivery of airline tickets and airline contact information in order for the

Guest to be able to make adequate arrangements with their air carrier for the use of oxygen in ight.

Guests are free to use their preferred medical supply company but are responsible to provide Disney

Cruise Line with the delivery and pick-up information, as well as verication, of their oxygen supplies.

YOUTH ACTIVITIES PARTICIPATION

PARTICIPATION DETAILS

The secured Disney’s Oceaneer Lab and Disney’s Oceaneer Club are open only to children ages 3 – 12.

Activities are held in separate areas for tweens (ages 11 – 14) and for teens (ages 14 – 17).

Youth Activity programs are available to children who are fully toilet trained, able to individually

participate within our counselor-to-child ratio groups, and interact socially and comfortably with peers

of their own age and physical size. We are unable to provide one-on-one counselor care, a counselor

with specialty training, or counselor-assisted medical attention. Children who can self-address their

personal medical needs can carry medically necessary supplies on their person, or they will be able to

store them at the Youth Activities front desk. Additional participation guidelines and restrictions may

apply and are established to provide a secure youth entertainment environment. Open House hours

are also available so the entire family can join the fun and participate together.

Families are encouraged to speak with the Special Services team before arrival to discuss any

questions or clarify these guidelines.

Group babysitting at it’s a small world nursery is available for children ages three and under (for an

additional fee); Disney Cruise Line does not provide babysitting in Guest staterooms.

EXCEPTIONS THAT PREVENT PARTICIPATION

A child, who has a contagious disease, or who shows symptoms of illness, such as fever, vomiting,

diarrhea, unexplained skin rash, discharge from the nose or eyes or has any other contagious disease

or illness, will not be allowed to participate. A child, who becomes disruptive within the group, may

not be allowed to participate.

OPPORTUNITIES FOR CHILDREN OUTSIDE OF YOUTH ACTIVITIES PARTICIPATION

Disney Cruise Line offers a multitude of events and activities throughout the ship, which the entire

family can enjoy together, including main stage shows, family game shows, first-run movies, deck

parties and events, selected Port Adventures, and activities at Disney Castaway Cay. In addition,

parents/guardians may accompany their child to the Youth Activities during Open House times

throughout the cruise.

AUTISM SPECTRUM DISORDER

Disney Cruise Line offers the following information for Guests with an autism spectrum disorder or

other disability that impacts their ability to wait in lines or in a crowded environment.

CHECK-IN/EMBARKATION

We recommend that Guests complete online check-in on the www.disneycruise.com website at

least 72 hours prior to the sailing. To reduce wait time in the terminal, it is recommended that

Guests choose a terminal arrival time. All Guests will go through a security screening process that

includes bag x-ray and metal detectors prior to entering the terminal. Please be advised that the

rst two hours are typically the busiest and a later check-in time may be the least impactful. Inside

the terminal, Guests should identify themselves to a Cast Member for check-in assistance. All Guests

need to be photographed and issued boarding documentation. Staterooms are available after

1:30 p.m.; other public venues, including dining options, will be open upon embarkation.

MANDATORY GUEST ASSEMBLY DRILL

To comply with regulations regarding the safety of passengers at sea, Disney Cruise Line requires

that all Guests report to their assembly station during the Mandatory Guest Assembly Drill. Prior to

assembly station arrival, we recommend that Guests review the safety information on the back of their

stateroom door and watch the assembly drill video available on the stateroom TV. Attendance at the

safety drill requires standing with an assembly group for approximately 20 minutes while Guests are

accounted for and announcements are made.

If a member of the party has a disability that precludes their ability to fully participate in the

Mandatory Guest Assembly Drill, Disney Cruise Line recommends that all members of the party arrive

to the assembly station approximately 10 minutes prior to the scheduled drill time. Once accounted

for by the Assembly Leader, one adult member of the stateroom party can remain for the duration

of the drill. Please note that the ship’s alarm is sounded to commence the drill. If the party does not

have an adult who can remain at Mandatory Guest Assembly Drill, or if a Guest has other questions

or concerns, contact Disney Cruise Line Special Services at least 60 days in advance of sailing at (407)

566-3602 [phone] or (407) 566-7455 [TTY] or via e-mail at [email protected] to discuss

additional options.

YOUTH ACTIVITIES

Please see Youth Activities Participation.

MY DISNEY CRUISE ADVENTURE BOOKLET

This printable activity booklet is complimentary and available for Guests to download at

disneycruise.com >> Disney’s Oceaneer Club >> Registration, Check-in and More. It features

information for younger cruisers on what to expect from a cruise vacation. The arrival/boarding

process, the Mandatory Guest Assembly Drill, as well as highlights of the Disney experiences on

board are all included. There are also fun activities children can do before and during the cruise along

with helpful vacation tips for families to make the most of their vacation time at sea.

THEATRES AND RESTAURANTS

Some restaurants and theatres feature audio/visual experiences that may be unexpected. If a Guest

has specic questions or concerns, contact Special Services at least 60 days in advance of sailing

to discuss additional options. Once on board, Guests may contact the restaurant or theatre Crew

Members for additional information or to discuss seating options.

Crew Members will be available at the entrance to the Walt Disney Theatre beginning 30 minutes

prior to show times to assist Guests. Some of the shows feature audio/visual experiences which may

be unexpected and include strobe lights and the use of fog. Guests may request to hold an adequate

number of seats in the theatre if a member of their party has a disability that impacts their early show

arrival. However, these seats must be released at show time if there is a demand for seating.

To minimize the disruption to the performers and other Guests, seats located in the back of the

theatre are recommended for those Guests who may need to come and go during the performance.

Family Movie Fun Time, in the Buena Vista Theatre, is an opportunity to enjoy a family feature lm

in a relaxed environment. The ship will leave some lights on and turn the volume down as audience

members are welcome to talk, leave their seats, move about, and (most importantly) have fun!

CHARACTER MEET AND GREETS

If a family member’s disability impacts his/her ability to wait for a character, one family member

can wait in the queue and the party can be reunited when it is their turn to meet the character.

Single parents or guardians, who are unable to use this option, should notify the Character Greeter

for assistance.

AQUADUCK/AQUADUNK/MICKEY SLIDE/TWIST ‘n’ SPOUT

To reduce expected wait times, Guests are advised to arrive just prior to opening or return near

closing. Alternate entrances to these experiences are not available.

DEBARKATION

To ensure a smooth debarkation process upon return to the homeport, please have all debarkation

documentation, including Customs forms (where required), prepared and readily available in advance

of leaving the ship. Guests needing additional assistance in the terminal, please contact the nearest

Cast Member. The following options are available:

Express Walk Off – In most homeports, Guests may carry their own luggage off the

ship as soon as it clears Customs to avoid delays and lines inside the terminal.

Please note that when utilizing this option, luggage cannot be placed outside of

Guests stateroom on the prior evening. For available breakfast options, please discuss

with the Head Server.

Mid-Point Debarkation – Typically, the lines for luggage retrieval and Customs

inspection inside the terminal subside briey once the second seating for breakfast has

begun. This may be a good opportunity to leave the ship with minimal impact.

Delayed Debarkation – Guests may remain onboard (although not in their stateroom

after 9 a.m.) and debark after most Guests have left the ship. Please pay attention to

the final announcement calls for debarkation.

MOBILITY DISABILITIES

WHEELCHAIR USE

Guests requiring the use of a wheelchair or other mobility aid during the cruise are responsible for

providing their own device prior to boarding the ship. Disney Cruise Line has a limited supply of

wheelchairs onboard that are used for embarkation and disembarkation assistance, emergencies,

and time-to-time usage; Disney Cruise Line is unable to guarantee the availability of a wheelchair.

Additionally, shipboard wheelchairs may not be brought ashore. For Guests wishing to make rental

arrangements, please refer to Rental and Delivery Companies for additional information.

WHEELCHAIR ACCESSIBLE STATEROOMS

Disney Cruise Line offers wheelchair accessible staterooms and suites, equipped for Guests

with disabilities.

Accessible stateroom features for Guests with disabilities may include the following:

• Minimum 32” doorways

• Bathroom and shower grab bars

• Open bed frames

• Roll-in showers

• Emergency call alarms*

• Fold-down shower seats

• Ramped bathroom thresholds

• Hand-held shower heads

*To activate the emergency call alarm, please contact Guest Services once onboard.

VENUE ACCESS

Most Guest areas onboard the ship, including theatres, restaurants and shops are accessible. In some

cases, such as when utilizing tender services or in Guest pools, Guests may need to transfer from

their wheelchairs to utilize the facility, and this transfer may require the assistance of a member of

their party.

POOL LIFT

Pool lift bookings can be prearranged through Disney Cruise Line Special Services. Additionally,

a pool lift may be available upon request by contacting Guest Services in advance. Guest Services will

contact Guests upon boarding the ship to arrange a time and location for their pool lift needs.

The pool lift will be available only for requested periods and cannot remain in place for the duration

of the sailing. Please be advised of all pool operating hours as well as adverse weather or sea

conditions that may restrict pool lift use. Pool lift maximum weight limit is 300 pounds.

COUNTER-SERVICE RESTAURANTS

At counter-service locations, Guests using wheelchairs may ask a member of their party to order and

transport food or the Guest may contact a Crew Member who will provide table service for them.

For additional ship specic mobility related information, please see:

Disney Magic and Disney Wonder

Disney Dream and Disney Fantasy

HEARING DISABILITIES

AMERICAN SIGN LANGUAGE

Disney Cruise Line provides complimentary American Sign Language interpretation for live

theatre performances and other shows and events on various sailings. Our Sign Language service

supports a schedule aligned with the Main (rst) Dinner seating and the Second (late) performance

in the Walt Disney Theatre. Guests can request sailing dates and other information by calling

Disney Cruise Line Special Services at (407) 566-3502 [voice] or (407) 566-7455 [TTY] or via e-mail at

[email protected].

ASL interpreters are shared by all Guests requesting the service. For domestic sailings,

reservations must be confirmed 60 days prior to departure to ensure interpretation availability.

While onboard,

please contact Guest Services for further information about Sign Language

services.

ASL INTERPRETATION FOR EUROPEAN CRUISES

To assist Guests with vacation planning, please visit DisneyCruise.com for European

cruises where shared ASL interpretation services can be provided.

ASSISTIVE LISTENING DEVICES

For Guests with mild to moderate hearing loss, Guest Services has Assistive Listening receivers to

amplify sound at various locations onboard the ship. Refundable security deposit applies.

CAPTIONING

Stateroom captioning may be activated using the CC button or TV menu options. Guests should be

aware that due to satellite limitations and other factors, not all video sources or television signals are

available with a caption playback option. Certain movies in the Buena Vista Theatre are available with

open captions. Please consult the Navigator or Guest Services for additional information.

ROOM SERVICE FOR GUESTS WITH HEARING/SPEECH DISABILITIES

Room Service can be requested via text messaging. Please request the Room Service selection card

from a Stateroom Host/Hostess, if one has not been received.

STATEROOM COMMUNICATION KIT

Stateroom Communicat

ion Kits are available for Guests with hearing disabilities and contain a base

unit with alarm clock, bed shaker notication, doorbell and phone alerts, and a smoke detector with

a strobe light. In addition, a stateroom TTY can also be provided. Guests may make arrangements

to receive Stateroom Communication Kits through a reservations agent at the time of booking or by

contacting Guest Services while onboard the ship.

WRITTEN AIDS

Guest Assistance Packets containing show scripts are available at Guest Services. Packets can be

signed out and kept until the night before debarkation, when they must be returned to Guest

Services. Additionally, Crew Members can utilize a pad of paper and pens/pencils, if necessary, to

communicate with Guests.

VISUAL DISABILITIES

AUDIO DESCRIPTION

Movies in the Buena Vista Theatre are available with audio description. Receivers are available at

Guest Services. Refundable security deposit applies.

ALTERNATIVE FORMATS

Disney Cruise Line can provide larger print format on select communications upon request.

Additionally, select information is available in an audio format, including the Disney Cruise Line

Navigator Mobile App which details the ship’s daily activities.

Trained service animals are welcome in most locations onboard Disney Cruise Line ships and Disney

Castaway Cay. Disney Cruise Line recognizes service animals as those that are individually trained to

perform tasks for people with disabilities, such as guiding people who are blind, alerting people who

are deaf, pulling wheelchairs, alerting and protecting a person who is having a seizure or performing

other special tasks.

While onboard Disney Cruise Line ships, all service animals shall remain on a leash or in a harness

and be under the control of their person or a member of the Guest’s party at all times. Guests are

responsible for the feeding, care and maintenance of their animal. Be advised that Disney Cruise Line

Crew Members are not permitted to take control of service animals.

Due to the nature of some Port Adventures, service animals may not be permitted. In addition,

service animals are prohibited from entering the pools, whirlpool spas, slides, interactive water

features, and aquatic play areas. In those instances, a member of the Guest’s party must remain with

the animal. Also, service animals are not permitted to be left unattended inside the staterooms.

Guests, who are traveling with a service animal, must obtain the import permits per each country’s

regulations. Please be aware that this process may take weeks or months to complete. Additionally,

some countries may not allow animals to enter. Permits for each port of call must be sent to Disney

Cruise Line Special Services prior to sailing. Guests must bring the original documents with them

and have these available at all times. Guests traveling with a service animal should contact Special

Services as soon as possible to discuss required documentation, service animal relief stations,

and availability of Port Adventures.

Specic information may be obtained by contacting the Department of Agriculture, consulate or

embassy of the countries to determine the policies and to obtain the permits needed for each port of

call on the sailing itinerary.

RELIEF STATIONS

There are designated service animal relief stations onboard that can be set up on Deck 4. Please

contact Special Services in order to discuss details. For information about Disney Castaway Cay

service animal relief stations, please visit the Disney Castaway Cay section (available here).

SERVICE ANIMALS

RENTAL AND DELIVERY COMPANIES

Guests are free to use their preferred medical supply company. As a convenience, below is a listing

of rental companies that may deliver medical supplies to the ships.

Advanced Aeromedical, Inc. 1-800-346-3556

www.aeromedic.com

International: 757-481-1590

Fax: 757-481-2874

Brevard Medical (Port Canaveral)

1-321-453-3370

www.brevardmedicalequip.com

Scootaround

1-888-441-7575

www.scootaround.com

International: 204-982-0657

Special Needs at Sea

1-800-513-4515

www.specialneedsatsea.com

International: 1-954-585-0575

DISNEY MAGIC AND DISNEY WONDER

ON-DECK VIEWING AREAS

For activities around the Goofy’s Pool deck, an activity participation area for Guests using wheelchairs

is available on Deck 9 Midship, port side. In addition, viewing is available on Deck 10 overlooking the

pool area. Crew Members will be at these locations to assist Guests in wheelchairs 30 minutes prior to

the commencement of on-deck activities. Guests requesting Crew Member assistance should arrive

no later than 10 minutes prior to the commencement of the on-deck activity.

THEATRES

At the Walt Disney Theatre, Crew Members will be available at the Deck 4 Forward entrance

beginning 30 minutes prior to show times to assist Guests with seating. Wheelchair seating is

available in the rear of the theatre, as well as in the front row. For access to seating in the front

section, please contact a Crew Member outside the entrance for assistance at least 10 minutes prior

to show time.

At the Buena Vista Theatre, wheelchair seating is available in the rear of the theatre located on

Deck 5 Aft.

VENUE ACCESS

Access to shipboard facilities is generally through the main entrance to the venue. However,

accessibility varies from location to location. Guests may contact a Crew Member at each location for

additional information.

ACCESSIBLE COMMON AREA RESTROOMS

Wheelchair accessible public restrooms are located at the following locations:

Deck 3 Forward – After Hours (Disney Wonder only)

Deck 3 Aft – Carioca’s / Tiana’s Place

Deck 4 Forward – Walt Disney Theatre

Deck 9 Forward – Senses Spa & Salon

Deck 9 Aft – Cabanas

Deck 10 Aft – Palo

FATHOMS/AZURE

Ramp access to the upper level is located by the bar area.

ELEVATOR ACCESS

The Midship elevators are smaller than the Forward and Aft elevators. Therefore,

Guests using wheelchairs should use the Forward or Aft elevators whenever possible for

easier access.

LAUNDRY

Accessible self-service laundry facilities, located on Deck 6, Midship, are available for

a nominal fee by utilizing the Key to the World card to operate the washers and dryers

and to purchase detergent in these locations.

PROMENADE DECK - DECK 4

For outer deck access, Guests using wheelchairs should use the Forward or Aft doors.

RECREATION

Ramped access is provided to most recreation locations.

AQUADUNK (DISNEY MAGIC) AND TWIST ‘n’ SPOUT

Accessible by stairs only. Please check signage for height requirements and additional

information.

Prosthetics devices may be permitted provided they do not interfere with the attraction

ride requirements. Any Guest using a prosthesis with exposed metal, sharp edges,

or non-skid materials must cover the prosthesis before riding. Prosthesis coverings

must fully cover exposed edges without the possibility of slipping off. Coverings must

be made of a smooth cloth material with no gripping qualities and must be durable

enough to prevent the prosthesis from protruding through.

Riders are required to meet all posted ride requirements.

RESTAURANTS

Lumière’s/Triton’s - Access for Guests using wheelchairs is through the portside corridor

(next to Promenade Lounge)

SENSES SPA & SALON AND FITNESS CENTER

Please see a Spa Host/Hostess for accessible treatment opportunities.

DISNEY DREAM AND DISNEY FANTASY

ON-DECK VIEWING AREAS

For activities around the Donald’s Pool deck, ramped access for Guests using wheelchairs is available

on the Deck 11 Midship, port side of the pool deck. In addition, viewing is available on Deck 12

overlooking the pool area. Crew Members will be at these locations to assist Guests in wheelchairs

30 minutes prior to the commencement of on-deck activities. Guests requesting Crew Member

assistance should arrive no later than 10 minutes prior to the commencement of the on-deck activity.

THEATRES

At the Walt Disney Theatre, Crew Members will be available at the Deck 3 entrance beginning

30 minutes prior to show times to assist Guests with seating. Wheelchair seating is available in the

various areas of the main seating and balcony sections. For access to seating in the center or front

sections of the theatre, please contact a Crew Member outside the entrance for assistance at least

10 minutes prior to the show time.

At the Buena Vista Theatre, wheelchair seating is available in the rear of the theatre via the Deck 5

entrance, or the center of the theatre via the Deck 4 entrance.

VENUE ACCESS

Access to shipboard facilities is generally through the main entrance to the venue. Guests may

contact a Crew Member at each location for additional information.

ACCESSIBLE COMMON AREA RESTROOMS

All public restrooms onboard offer wheelchair accessible facilities.

THE DISTRICT/EUROPA

All locations in The District/Europa are accessible via the main entrance. In Evolution/

The Tube, access to the dance oor is available via the ramp to the left side of the

stage. Stage access is available via the ramp to the right side.

LAUNDRY

Accessible self-service laundry facilities, located on Deck 5, Aft, are available for a

nominal fee by utilizing the Key to the World card to operate the washers and dryers

and to purchase detergent in these locations.

PROMENADE DECK - DECK 4

For outer deck access, Guests using wheelchairs should use the Forward or Aft doors.

RECREATION

Ramped access is provided to most recreation locations. Access to Goofy miniature

golf is available using the ramp at the entrance to each hole.

AQUADUCK AND MICKEY’S SLIDE

Accessible by stairs only. Please check signage for height requirements and

additional information.

Prosthetics devices may be permitted provided they do not interfere with the attraction

ride requirements. Any Guest using a prosthesis with exposed metal, sharp edges,

or non-skid materials must cover the prosthesis before riding. Prosthesis coverings

must fully cover exposed edges without the possibility of slipping off. Coverings must

be made of a smooth cloth material with no gripping qualities and must be durable

enough to prevent the prosthesis from protruding through.

Riders are required to meet all posted ride requirements.

RESTAURANTS

Royal Palace/Royal Court: Access for Guests using wheelchairs is available via the

restaurant entrance on the portside corridor.

SENSES SPA & SALON AND FITNESS CENTER

Please see a Spa Host/Hostess for accessible treatment opportunities.

DISNEY CASTAWAY CAY

PATHWAYS

There are paved pathways throughout the main Disney Castaway Cay promenade that provide access

to First Aid, She Sells Seashells and Everything Else, Cookie’s BBQ, Cookies Too BBQ, Spring-A-Leak,

Pelican Point Tram Stop, Buy the Seashore, Gumbo Limbo, Pop’s Props, Dig In, Conched Out Bar, In

Da Shade Games, all pathways leading to the Cabanas and all restrooms (excluding Serenity Bay).

Hard-packed sand pathways provide wheelchair access to Gil’s Fins and Boats, Heads Up Bar, the

massage cabanas at Serenity Bay, Lookout Point leading to Pelican Deck of Pelican Plunge and

Castaway Air Bar.

The remaining areas, which consist mainly of beach areas, are accessible through the use of sand

wheelchairs.

SAND WHEELCHAIRS

Disney Castaway Cay has a limited number of sand wheelchairs available on a rst-come, rst-served

basis. There is no charge for this service. The chairs available are across from Scuttle’s Cove, by

Pelican Point tram stop, and at Serenity Bay. Guests’ personal wheelchairs may be left while they

are using the sand wheelchair. Guests should take all personal items with them when leaving their

wheelchair at these locations.

Please note: Sand wheelchairs are not designed for use in the water and may cause injury if used

inappropriately.

TRAM SERVICE

Personal and electric wheelchairs are able to board the tram that runs on Disney Castaway Cay;

however, motorized scooters and the sand wheelchairs do not t on the tram.

VENUE ACCESS

ACCESSIBLE RESTROOMS

Accessible restrooms are located at First Aid, inside Scuttles Cove (for children), near

Cookies Too and Windsock Hut at Serenity Bay beach.

Companion-assisted restroom facilities are at the First Aid, Cookies Too and Windsock

Hut locations.

CABANA RENTAL

There is an accessible cabana; please contact Special Services at 407-566-3602 prior to

sailing or Guest Services or Port Adventures onboard for availability.

RECREATION

Spring-A-Leak

Accessible via main entrance.

Pelican Plunge

Accessible to Guest who can swim out to the platform and climb a ladder and

stairs to access the activities. Please check signage for height requirements and

additional information.

Prosthetics devices may be permitted provided they do not interfere with the attraction

ride requirements. Any Guest using a prosthesis with exposed metal, sharp edges,

or non-skid materials must cover the prosthesis before riding. Prosthesis coverings

must fully cover exposed edges without the possibility of slipping off. Coverings must

be made of a smooth cloth material with no gripping qualities and must be durable

enough to prevent the prosthesis from protruding through.

Riders are required to meet all posted ride requirements.

SERVICE ANIMALS

Service animals may accompany their person onto the beach and into ocean waters at Disney

Castaway Cay. However, they are prohibited from entering Pelican Plunge and Spring-A-Leak.

RELIEF STATIONS

There are four designated service animal relief stations at Disney Castaway Cay: by the

ship at Pump House, Boat Beach, Cookie’s Too and Serenity Bay (by Castaway Air Bar).