As organizations cope with the COVID 19 virus, many have moved to migrate their workforce to
being, if not fully remote, at least partially remote, leaving only key employees on-site. While the
usual Cyber risks for organizations remain, new risks have been introduced and exacerbated by the
fragmentation of the workforce. It is also worth noting that even in normal circumstances, human
error is the underlying cause in 80% of Cyber claims at IMA, in a reduced-security environment, an
uptick in cyber crime is to be expected.
Below is a brief summary of some of the most common cyber risks and the strategic considerations
that should be given to the various areas to help mitigate a business’ risk.
COVID-19 CYBER RISK MANAGEMENT
INSURANCE | RISK MANAGEMENT | SURETY | EMPLOYEE BENEFITS IMA, Inc. | imacorp.com
ENHANCED RISKS
SOCIAL ENGINEERING
Cyber criminals are opportunistic and recognize that right now many employees are feeling anxious and may
potentially be less cautious or may be working in a less secure environment then they are accustomed. Cyber
attackers have already been begun to attempt exploit those circumstances, with a signicant recent uptick
in phishing attempts and credential theft. Often times scams attempt to disguise themselves by posing as
legitimate organizations, such as the Center for Disease Control or the World Health Organization.
For cyber attackers, the goal is to monetize security lapses in any way possible. General the targets of these
attacks are theft of funds, data exltration and ransomware.
COVID-19
CLAIM REPORTING NUMBERS
Carrier
Phone
Number
1st Report
Phone #
1st Report Email Online Reporting
24 Hr
Reporting
Accident Fund
(866) 823-9504 (866) 206-5851
claimsexpress@
accidentfund.com
www.accidentfund.com
ACE/Chubb
(800) 433-0385 (800) 433-0385
chubbclaimsrstnotice@
chubb.com
(800) 523-9254
ACE Cyber
(800) 252-4670 (800) 252-4670
ACEClaimsFirstNotice@
acegroup.com
(800) 252-4670
Aliated FM / FM
Global
Reporting
number and
email depends
on Location
Use Link to
obtain info -->
http://www.aliatedfm.
com/Contact-Us/Tasks/
Property-or-Boiler-
Machinery-Claims.aspx
Anity
(877) 275-1862 (877) 275-1862
anityclaims@narisk.
com
http://narisk.com/
partnerEtools.php
(877) 275-1862
AIG P&C
(877) 867-3783 (877) 399-6442
westernpcnewloss@aig.
com
www.chartisinsurance.
com/fnl
(877) 399-6442
AIG WC
(877) 867-3783 (877) 399-6442
westernwcnewloss@aig.
com
www.chartisinsurance.
com/fnl
AIG - Bond and
Fidelity Claims
(212) 458-1050 (212) 458-1050
AIG Cyber
(800) 292-7345 (800) 292-7345 [email protected] (800) 292-7345
All Risks
[email protected]
Alliance for
NonProts
(800) 359-6422
Alliant (Wholesale
Broker)
All claims must be reported to the carrier not the wholesale broker
Allianz
(800) 558-1606 (800) 558-1606
[email protected].
com
follow up claims 314-
817-2917
Allied Insurance
(800) 228-4011 (866) 322-3214
enewloss@nationwide.
com
American
Alternative
(800) 233-1957
America First
(Liberty Mutual)
(877) 263-7890 (877) 263-7890
callcntrdistribution@
libertymutual.com
(877) 263-7890
Amerisure
(800) 325-1721
NewClaimSTL@
amerisure.com
www.amerisure.com/
claimreporting
(888) 664-2524
As organizations cope with the COVID 19 virus, many have moved to migrate their workforce to
being, if not fully remote, at least partially remote, leaving only key employees on-site. While the
usual Cyber risks for organizations remain, new risks have been introduced and exacerbated by the
fragmentation of the workforce. It is also worth noting that even in normal circumstances, human
error is the underlying cause in 80% of Cyber claims at IMA, in a reduced-security environment, an
uptick in cyber crime is to be expected.
Below is a brief summary of some of the most common cyber risks and the strategic considerations
that should be given to the various areas to help mitigate a business’ risk.
COVID-19 CYBER RISK MANAGEMENT
INSURANCE | RISK MANAGEMENT | SURETY | EMPLOYEE BENEFITS IMA, Inc. | imacorp.com
ENHANCED RISKS
SOCIAL ENGINEERING
Cyber criminals are opportunistic and recognize that right now many employees are feeling anxious and may
potentially be less cautious or may be working in a less secure environment then they are accustomed. Cyber
attackers have already been begun to attempt exploit those circumstances, with a signicant recent uptick
in phishing attempts and credential theft. Often times scams attempt to disguise themselves by posing as
legitimate organizations, such as the Center for Disease Control or the World Health Organization.
For cyber attackers, the goal is to monetize security lapses in any way possible. General the targets of these
attacks are theft of funds, data exltration and ransomware.
AmFed
(800) 264-8085 (800) 264-8085 [email protected]om
AmRisc
(252) 247-8760 [email protected]
AmTrust
(877) 528-7878 (866) 272-9267
amtrustclaims@qrm-inc.
com
AmWINS Dallas
(214) 528-3999 Property only txclaims@amwins.com
AmWINS Chicago
(312) 601-9348 Liability only
chicagoclaims@amwins.
com
AON
(800) 432-7465
Arch
(877)688-2724
claims@archinsurance.
com
Argonaut P&C
(800) 777-3602
plunit@argogroupus.
com
plsupport@argogroupus.
com
<check status
only
Argonaut WC
(877) 769-5953 (800) 820-3903
wcunit@argogroupus.
com
(800) 820-3903
Aspen
(646) 502-1000
environmental.claims@
aspen-insurance.com
Atlantic Specialty
Insurance Co.
(877) 248-3455 [email protected]
Atlantic Specialty
Lines
(800) 368-2095
claims@atlanticspecial.
com
AXIS Insurance
Cyber
(866) 259-5435 (866) 259-5435
USFNOL@axiscapital.
com
(866) 259-5435
Berkley Oil & Gas
(877) 515-2567
bogclaims@berkleyoil-
gas.com
Berkley Risk
Administrators/
Riverport
(800) 435-1127 (800) 435-1127
bogclaims@berkleyoil-
gas.com
[email protected]
Berkshire
Hathoway (GL,
Prop, Auto)
(800) 488-2930 [email protected]
Berkshire
Hathoway (WC)
(800) 661-6029 [email protected]om
Bituminous or
Bitco
(800) 821-5354
kansascityclaims@bitco.
com
stlouisclaims@bitco.com
(so Il & MO)
(800) 821-5354
Chartis (GL, Prop,
Auto)
(877) 867-3783 (877) 399-6442
westernpcnewloss@aig.
com
www.chartisinsurance.
com/fnl
Chartis (WC)
(877) 867-3783 (877) 399-6442
westernwcnewloss@aig.
com
www.chartisinsurance.
com/fnl
Chartis Pollution
(770) 442-4133
severityfnol@
chartisinsurance.com
Chubb
(800) 252-4670 (800) 252-4670
chubbclaimsrstnotice.
chubb.com
(800) 252-4670
Chubb Cyber
(800) 817-2665 (800) 817-2665
cyberclaimreport@
chubb.com
(800) 817-2665
Chubb (Property &
Casualty)
(800) 252-4670 (800) 252-4670 [email protected]om
Chubb (Workers'
Compensation)
(800) 699-9916 (800) 699-9916 wcfnol@chubb.com
As organizations cope with the COVID 19 virus, many have moved to migrate their workforce to
being, if not fully remote, at least partially remote, leaving only key employees on-site. While the
usual Cyber risks for organizations remain, new risks have been introduced and exacerbated by the
fragmentation of the workforce. It is also worth noting that even in normal circumstances, human
error is the underlying cause in 80% of Cyber claims at IMA, in a reduced-security environment, an
uptick in cyber crime is to be expected.
Below is a brief summary of some of the most common cyber risks and the strategic considerations
that should be given to the various areas to help mitigate a business’ risk.
COVID-19 CYBER RISK MANAGEMENT
INSURANCE | RISK MANAGEMENT | SURETY | EMPLOYEE BENEFITS IMA, Inc. | imacorp.com
ENHANCED RISKS
SOCIAL ENGINEERING
Cyber criminals are opportunistic and recognize that right now many employees are feeling anxious and may
potentially be less cautious or may be working in a less secure environment then they are accustomed. Cyber
attackers have already been begun to attempt exploit those circumstances, with a signicant recent uptick
in phishing attempts and credential theft. Often times scams attempt to disguise themselves by posing as
legitimate organizations, such as the Center for Disease Control or the World Health Organization.
For cyber attackers, the goal is to monetize security lapses in any way possible. General the targets of these
attacks are theft of funds, data exltration and ransomware.
Chubb (Marine
Claims)
(800) 252-4670 (800) 252-4670
marineclaims@chubb.
com
Chubb (Financial -
EPL, D&O)
(800) 252-4670 (800) 252-4670
specialtyclaims@chubb.
com
Chubb
(Multinational
Claims)
(800) 252-4670 (800) 252-4670
multinationalclaims@
chubb.com
Chubb (Spill
Reports)
[email protected]om
Cincinnati
Insurance Co.
(877) 242-2544 (877) 242-2544 claims@cinn.com
https://cincilink.cinn.
com/homepage.aspx
(877) 242-2544
Clarendon
National
(877) 442-1915
CNA - CCC Health
Pro
(312) 822-2605 (877) 262-2727
CNA Insurance
(877) 262-2727
lossreport@cnaasap.
com
https://reporting/
cnaasap.com/commercial
(877) 262-2727
Colemont
Insurance (Chicago
oce)
(312) 986-0404
chicago.claims@
colemont.com
Colemont
Insurance (Dallas
oce)
txclaims@colemont.com
Colony Insurance
(804) 560-2000 (804) 560-2000
CompSource
(Oklahoma)
(800) 462-7966 (800) 462-7966
claims@compsourceok.
com
Continental
Western
(800) 456-7688 (866) 232-6724
CorePointe
Insurance
Company
(800) 782-9164 (800) 782-9164
Crawford
(Broadspire)
(602) 216-9422
Crum & Forster
(800) 242-4566 NOL@cns.com
EMC
(316) 352-5700 (888) 362-2255
wichita.claims@emcins.
com
(888) 362-2255
(316) 352-5700 (888) 362-2255
charlene.l.bennett@
emcins.com
(888) 362-2255
Energy Risk
Associates
(214) 365-4612 [email protected]
Evanston
Insurance
(800) 243-1782 (800) 416-4371
Factory Mutual
(877) 639-5677 (800) 343-7722
NewLossStLouis@
fmglobal.com
FCCI
(800) 226-3234 (800) 226-3234
newclaim@fcci-group.
com
As organizations cope with the COVID 19 virus, many have moved to migrate their workforce to
being, if not fully remote, at least partially remote, leaving only key employees on-site. While the
usual Cyber risks for organizations remain, new risks have been introduced and exacerbated by the
fragmentation of the workforce. It is also worth noting that even in normal circumstances, human
error is the underlying cause in 80% of Cyber claims at IMA, in a reduced-security environment, an
uptick in cyber crime is to be expected.
Below is a brief summary of some of the most common cyber risks and the strategic considerations
that should be given to the various areas to help mitigate a business’ risk.
COVID-19 CYBER RISK MANAGEMENT
INSURANCE | RISK MANAGEMENT | SURETY | EMPLOYEE BENEFITS IMA, Inc. | imacorp.com
ENHANCED RISKS
SOCIAL ENGINEERING
Cyber criminals are opportunistic and recognize that right now many employees are feeling anxious and may
potentially be less cautious or may be working in a less secure environment then they are accustomed. Cyber
attackers have already been begun to attempt exploit those circumstances, with a signicant recent uptick
in phishing attempts and credential theft. Often times scams attempt to disguise themselves by posing as
legitimate organizations, such as the Center for Disease Control or the World Health Organization.
For cyber attackers, the goal is to monetize security lapses in any way possible. General the targets of these
attacks are theft of funds, data exltration and ransomware.
Fidelity & Deposit
(Zurich)
(866) 488-2508
Fireman's Fund
(888) 347-3428 (888) 347-3428 newlossnotice@c.com www.remansfund.com
Fireman's Fund -
Property Marine
(888) 347-3428 [email protected]OM
Foremost
Signature
Insurance
(866) 967-5256
Franchise Risk
Solutions
(866) 444-4654 (866) 444-4654
bharalson@
franchiserisksolutions.
com
claims@
franchiserisksolutions.
com
GCube
(949) 873-3624 (949) 873-3624
claims.na@gcube-
insurance.com
Gemini Insurance
Company
(866) 915-7478 (866) 915-7478 [email protected]om
General Casualty
(844) 723-2524 (844) 723-2524 [email protected]om
Glatfelter
(713) 463-1939
Karen
claims@glatfelters.com
Global Special
Risks
(504) 840-1671
frank.migliore@
globalspecialrisks.com
Great American
Refer to www.greatamericaninsurancegroup.com for all contact information (dierent contact numbers
for each line of business)
Great Midwest
Insurance
(888) 321-0714 energyclaims@hiig.com [email protected]
Hanover
(800) 628-0250 (800) 628-0250
rstreport@hanover.
com
www.hanover.com
(800) 628-0250 (800) 628-0250
Hartford (Agent
Reporting)
(800) 553-1710 (800) 553-1710
agentfaxreporting.
[email protected]
www.thehartford.com (800) 553-1710
Hartford (Insured
Reporting)
(800) 327-3636
lossconnect@
thehartford.com
www.thehartford.com (800) 327-3636
Hartford - Crime
(888) 266-3488
Hartford Steam
Boiler
(888) 472-5677 [email protected]om
Hawkeye Security
(800) 558-1396
x 4182
HCC Specialty
(914) 241-8900 [email protected]om
HDI Global / York
(888) 467-9675 (866) 391-9675
5308energy@yorkrsg.
com
Indiana
Lumbermans
(800) 732-0777 (800) 732-0777
International
Insurance of
Hannover
(631) 756-3000
claimsrstreport@wkfc.
com
James River
Insurance
(804) 284-2712 (804) 289-2712
New.Claimsnotices@
jamesriverins.com
K & K Insurance
(800) 237-2917 (800) 237-2917
kk.claims@
kandkinsurance.com
As organizations cope with the COVID 19 virus, many have moved to migrate their workforce to
being, if not fully remote, at least partially remote, leaving only key employees on-site. While the
usual Cyber risks for organizations remain, new risks have been introduced and exacerbated by the
fragmentation of the workforce. It is also worth noting that even in normal circumstances, human
error is the underlying cause in 80% of Cyber claims at IMA, in a reduced-security environment, an
uptick in cyber crime is to be expected.
Below is a brief summary of some of the most common cyber risks and the strategic considerations
that should be given to the various areas to help mitigate a business’ risk.
COVID-19 CYBER RISK MANAGEMENT
INSURANCE | RISK MANAGEMENT | SURETY | EMPLOYEE BENEFITS IMA, Inc. | imacorp.com
ENHANCED RISKS
SOCIAL ENGINEERING
Cyber criminals are opportunistic and recognize that right now many employees are feeling anxious and may
potentially be less cautious or may be working in a less secure environment then they are accustomed. Cyber
attackers have already been begun to attempt exploit those circumstances, with a signicant recent uptick
in phishing attempts and credential theft. Often times scams attempt to disguise themselves by posing as
legitimate organizations, such as the Center for Disease Control or the World Health Organization.
For cyber attackers, the goal is to monetize security lapses in any way possible. General the targets of these
attacks are theft of funds, data exltration and ransomware.
Kansas Builders
Insurance Group
(785) 266-4540 (785) 266-4540 [email protected]
http://www.kbig.biz/
forms/claims-forms/ks-
accident-report-online-
form/
KaMMCO
(800) 232-2259 [email protected] Amanda Bunting
Kinsale Insurance
newclaimnotices@
kinsaleins.com
Klein Insurance
Services
(973) 754-6100
carolynm@kis-
hospitality.com
Lexington
(800) 931-9546 (800) 931-9546 lexprimar[email protected]om
Liberty Mutual
(800) 362-0000 (800) 362-0000
clclaimreports@
libertymutual.com
www.
libertymutualgroup.com
(800) 266-2800
Liberty Mutual
Service Center
(888) 951-3200 (800) 362-0000
Markel American
(800) 362-7535
newclaims@markelcorp.
com
Markel Global
Marine & Energy
(888) 629-8848 (888) 629-8848 [email protected]om
Meadowbrook
Insurance- Star Ins
(800) 825-9489 (800) 825-9489
newclaim@
meadowbrook.com
Med James
(800) 255-6503
Midwest Builders'
Casualty Mutual Co
(800) 374-7798 (800) 374-7798 [email protected]om
https://userportal.mwbc.
com/Portal/
Missouri
Employers Mutual
(MEM)
(800) 442-0593 (800) 442-0593 [email protected]
https://www2.mem-ins.
com/login.asp
NAS Insurance
Services - Cyber
(888) 627-8995 (888) 627-8995
claims@nasinsurance.
com
(888) 627-8995
National Indemnity
(402) 916-3800
reports@
nationalindemnity.com
Nationwide
Insurance
(800) 421-3535
(614) 854-2348
WC only
enewloss@nationwide.
com
Navigators GL
(855) 444-4796 (855) 444-4796 sfclaims@navg.com
Navigators PRO
(855) 444-4796 (855) 444-4796 Newloss@navg.com
Oak River
Insurance
(402) 393-7255
Ohio Casualty
(800) 366-6446 (800) 366-6446
(800) 777-5010
Glass Network
One Beacon
(866) 370-2315 (877) 248-3455
energyloss@onebeacon.
com
[email protected]
PHLY Insurance
(800) 765-9749 (800) 765-9749
Claimsreport@phlyins.
com
https://www.phly.
com/myphly/claims/
claimsearch.aspx
PHLY Insurance
Cyber
(800) 765-9749 (800) 765-9749
Claimsreport@phlyins.
com
(800) 765-9749
Pinnacol
(800) 873-7242
Progressive
(800) 776-4737 (800) 776-4737
As organizations cope with the COVID 19 virus, many have moved to migrate their workforce to
being, if not fully remote, at least partially remote, leaving only key employees on-site. While the
usual Cyber risks for organizations remain, new risks have been introduced and exacerbated by the
fragmentation of the workforce. It is also worth noting that even in normal circumstances, human
error is the underlying cause in 80% of Cyber claims at IMA, in a reduced-security environment, an
uptick in cyber crime is to be expected.
Below is a brief summary of some of the most common cyber risks and the strategic considerations
that should be given to the various areas to help mitigate a business’ risk.
COVID-19 CYBER RISK MANAGEMENT
INSURANCE | RISK MANAGEMENT | SURETY | EMPLOYEE BENEFITS IMA, Inc. | imacorp.com
ENHANCED RISKS
SOCIAL ENGINEERING
Cyber criminals are opportunistic and recognize that right now many employees are feeling anxious and may
potentially be less cautious or may be working in a less secure environment then they are accustomed. Cyber
attackers have already been begun to attempt exploit those circumstances, with a signicant recent uptick
in phishing attempts and credential theft. Often times scams attempt to disguise themselves by posing as
legitimate organizations, such as the Center for Disease Control or the World Health Organization.
For cyber attackers, the goal is to monetize security lapses in any way possible. General the targets of these
attacks are theft of funds, data exltration and ransomware.
Prosight Specialty
(800) 774-2755
claims@
prosightspecialty.com
QBE
(844)723-2524 (844)723-2524 [email protected]om (877) 308-5143
Redwoods Group
(800) 463-8546
(800) 463-8546
ext 300
Republic
Indemnity
(888) 336-7569 (888) 336-7569
RLI Corp
(800) 444-0406 new.claim@rlicorp.com
Royal
(704) 522-2000 (800) 847-6925
RT Spec/Kinsale Ins
Co Property
kcclaims@rtspecialty.
com
RT Speciality
(312) 379-8225
chicago.claims@
rtspecialty.com
RTW, Inc.
(866) 620-3137 (866) 620-3137 injuryreports@rtwi.com www.rtwi.com
Safeco
(800) 332-3226
Scottsdale GL, Prop
and Auto
(800) 423-7675 (800) 423-7675
SICReportALoss@
scottsdaleins.com
Scottsdale EPL
FSReportALoss@
freedomspecialtyins.
com
Seneca
(212) 277-3490 (212) 422-7541
TAS Insurance
(Wholesale Broker)
Do not send claims to this broker. They do not forward them to the carrier. Send direct to carrier.
Thomco (QBE)
(866) 452-0084 (866) 452-0084
ATL-Thomco@
stonington.com
http://claims.
stoningtonins.com
(866) 524-6977
Towerstone
(972) 725-2156 (972) 725-2156
sara.boucher@
towerstonecorp.com
Travelers
(800) 238-6225 (800) 238-6225
rst.report@travelers.
com or emailrep@
travelers.com
www.travelers.com
Travelers (CRM,
EPL)
(800) 842-8496 bsiclaims@travelers.com
Travelers Cyber
(800) 842-8496 (800) 842-8496 bsiclaims@travelers.com
Tri-City Brokerage
(312) 876-1414
United Fire Group
(800) 343-9131 (800) 343-9131
https://www.
unitedregroup.com/
AgentProle/logon.
aspx?portal=ufg
(800) 343-9131
United Heartland
(800) 258-2667 (888) 881-8242
uhadminsvc@
unitedheartland.com
United National/
Alliant Specialty
Universal
Underwriters
(800) 344-4917
US Risk
(800) 833-8803 [email protected]
Wausau
(800) 435-4401 (800) 266-2800 (800) 266-2800
Westport
As organizations cope with the COVID 19 virus, many have moved to migrate their workforce to
being, if not fully remote, at least partially remote, leaving only key employees on-site. While the
usual Cyber risks for organizations remain, new risks have been introduced and exacerbated by the
fragmentation of the workforce. It is also worth noting that even in normal circumstances, human
error is the underlying cause in 80% of Cyber claims at IMA, in a reduced-security environment, an
uptick in cyber crime is to be expected.
Below is a brief summary of some of the most common cyber risks and the strategic considerations
that should be given to the various areas to help mitigate a business’ risk.
COVID-19 CYBER RISK MANAGEMENT
INSURANCE | RISK MANAGEMENT | SURETY | EMPLOYEE BENEFITS IMA, Inc. | imacorp.com
ENHANCED RISKS
SOCIAL ENGINEERING
Cyber criminals are opportunistic and recognize that right now many employees are feeling anxious and may
potentially be less cautious or may be working in a less secure environment then they are accustomed. Cyber
attackers have already been begun to attempt exploit those circumstances, with a signicant recent uptick
in phishing attempts and credential theft. Often times scams attempt to disguise themselves by posing as
legitimate organizations, such as the Center for Disease Control or the World Health Organization.
For cyber attackers, the goal is to monetize security lapses in any way possible. General the targets of these
attacks are theft of funds, data exltration and ransomware.
This material is for general information only and should not be considered as a substitute for legal, medical, tax and/or actuarial advice. Contact the
appropriate professional counsel for such matters. These materials are not exhaustive and are subject to possible changes in applicable laws, rules, and
regulations and their interpretations.
Westport - Energy/
Pollution only
(800) 876-0748 WP
InsuranceMgmtAssoc_
[email protected]
Westrope
(816) 842-8222
WRM America
(877) 976-2111
wrmaclaims@
wrightinsurance.com
(800) 749-0948
XL Environmental
(800) 823-7351
York (Energy
Program) 2012
HDI Policies Client
# 5308
(866) 391-9675
P&C
(866) 391-9675
P&C
5308energy@yorkrsg.
com
(866) 391-9675
HDI Policies Client
# 5308
(800) 932-5535
WC
(888) 467-9675
WC
5308energy@yorkrsg.
com
(888) 467-9675
York (Energy
Program) 2011
IPM/IPA Policies
Client # 4642
(866) 391-9675
P&C
(866) 391-9675
P&C
yorkclaimsintake@
yorkrsg.com
(866) 391-9675
QBE Policies Client
# 4649
(888) 467-9675
WC
(888) 467-9675
WC
(888) 467-9675
Zenith
Call handling
oce
(800) 440-5020
rstcallnewclaim@
thezenith.com
www.thezenith.com
Zurich
(800) 987-3373
usz_carecenter@
zurichna.com
www.zurichna.com (800) 987-3373