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2023/24 SEASON TICKETs | TERMS AND CONDITIONS

Cardiff City Football Club has a dedicated Ticket Office team working to ensure that purchasing tickets with us is

as simple and easy as possible. Should you have any queries, please call our Ticket Office on 033 33 11 1920

(subject to advertised opening hours) or contact us via email at [email protected].

2023/24 GENERAL SEASON TICKET HOLDER TERMS & CONDITIONS (EXCLUDES

• Reserved seat with entry to 23 home League fixtures played at Cardiff City Stadium (subject to fixtures

being played at full capacity).

• Access to our loyalty rewards programme, Bluebirds Rewards.

• Supporters who renew their Season Ticket in our Early Bird Window (before 5pm on June 9th, 2023),

will be awarded a starting balance of 150 points for our loyalty rewards programme, Bluebirds Rewards.

• Opportunity to purchase away league tickets (subject to availability, COVID-19 restrictions and/or pre-

determined sales criteria).

• Preferential access to Cup fixtures (where applicable, subject to availability).

• 10% discount on Cardiff City Matchday Hospitality and non-matchday stadium room bookings.

• Exclusive birthday offers and more.

If a 2023/24 Season Ticket is purchased with this method, The Season Ticket holder will be sent a new access

Supporters who choose this delivery method at point of purchase will be sent an email prior to the season

have the option to download a digital version of their Season Ticket directly from either our official ticketing

website or via the Cardiff City Official Club App, to gain access to the stadium on matchdays providing your phone

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V12 FINANCE LTD

You can renew your Season Ticket via V12 Retail Finance online, accessible via tickets.cardiffcityfc.co.uk.

If you are applying for V12 Retail Finance, your Season Ticket will not be activated until after V12 Retail Finance

pays the price of your Season Ticket to the Club.

Cardiff City Football Club Limited acts as a credit broker not a lender, and will introduce you to V12 Retail Finance

Limited to complete your application for finance. We are authorised and regulated by the Financial Conduct

FINANCE EITHER A FLAT FEE OR AN AMOUNT OF COMMISSION WHICH VARIES DEPENDING ON THE

• All Season Ticket finance applications are subject to status and availability.

• All Season Ticket finance applications are subject to an arrangement fee.

• Please be advised that if you apply for your Season Ticket via V12 Finance Ltd. online or via the Ticket

Office and your application is not signed/agreed within seven days, your Season Ticket will be released

for sale. If you do not receive any correspondence within 24 hours of applying, please contact the Ticket

Office as soon as possible.

• If you have applied for your Season Ticket via V12 Finance Ltd. and have been unsuccessful in your

SEASON TICKETS.

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Please note, not all areas are available for sale. Some areas may only be opened for sale when the demand is at

a sufficient level. The Club reserves the right to allocate areas available for sale, and if necessary, restrict or close

areas for sale.

2023/24 SEASON TICKET PRICING

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JUNIOR U14

A Junior under 14 years of age will not be permitted to enter the stadium without being accompanied by an

individual aged 18 years or over.

JUNIOR (U16) WITH A FULL PAYING ADULT

PERSONAL ASSISTANTS

Disabled Supporters can purchase a ticket (subject to availability) at the appropriate price band, which will include

a complimentary ticket for their personal assistant if required. This is subject to the supporter providing the

following proof at point of sale, where possible:

• The Enhanced Rate Personal Independence Payment (PIP).

• The Severe Disablement Allowance.

• Certificate of Visual Impairment (CVI).

• A personal letter from your GP.

Other forms of proof may be accepted. Proof of eligibility may be required before tickets are issued. Proof of

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INDIVIDUAL MATCH TICKET PROMOTIONS

Adults and two Juniors U16 purchased in a single transaction, selecting the following price classes:

2 x Family of 4 - Child

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RETURNS AND REFUNDS

Season Tickets are NON-REFUNDABLE. Season Tickets can be transferred to the name of another supporter on

a seasonal basis for the fee of £10 plus any additional upgrade charges (written authorisation is required from

the current Season Ticket holder, or Next of Kin for this to be actioned).

In the unfortunate event that a Supporter who holds a Season Ticket passes away, no refund will be provided. A

Season Ticket may be transferred into the name of another supporter for an administration fee of £10, subject to

purchased during the Early Bird price window that has been utilised for game entry, can be upgraded to an adult

Season Ticket but will be charged at the original Early Bird Adult rate, not taking into consideration any games

that may have passed). Once purchased, Season Tickets can be upgraded to a higher priced area, subject to

relevant upgrade fees being paid. Season Ticket upgrades will also incur an administration fee of £5. This includes

a new Season Ticket Access Card if requested.

SEASON TICKET MOVEMENT

A Season Ticket can be moved to any area of the ground for an administration fee of £10. Season Tickets can be

upgraded to a higher priced area, subject to any relevant price difference being paid.

PURCHASING AWAY LEAGUE TICKETS

The following charges apply at the Ticket Office:

• Season Tickets purchased online via our ticketing platform will be subject to either a £3 or a £6 per Ticket

administration fee, dependent on the Delivery Method selected (stated above).

• Season Tickets purchased in person or via our telephone system will be subject to either a £6 or a £9 per

Ticket administration fee, dependent on the Delivery Method selected (stated above).

• Lost Season Ticket Card: £10 replacement fee.

• Forgotten Season Ticket Card on Matchday: £5 charge for a barcoded paper ticket issue, or £1 charge

for a Digital Ticket reissue (providing your mobile phone meets the necessary smartphone capability for

a digital/NFC pass mobile ticket).

• Stolen Season Ticket Card: Re-issued free of charge on production of a valid crime number.

digital/NFC pass mobile ticket.

• Supporters in receipt of the forwarded Ticket will need to create an individual Bluebirds Club Account to

access the ticket.

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• Moving, upgrading, or downgrading a Season Ticket will be subject to a £5 administration charge, plus

any additional fees that may apply.

To seek further clarification on this matter, please email the Cardiff City FC Ticket Office

([email protected].uk)

MISUSED SEASON TICKETS

If a Season Ticket Access Card or Digital NFC Season Ticket Pass is deemed to be misused (e.g., an adult uses a

The Club’s decision in relation to the management of COVID-19 restrictions, including management of social

distancing measures and/or reduced spectator capacity at Cardiff City Stadium, shall be final. Refunds will not be

provided should a Season Ticket holder miss a fixture due to illness or a positive/inconclusive COVID-19 test.

BEHIND CLOSED DOORS / REDUCED CAPACITY FIXTURES

If any home fixture included as part of your Season Ticket is played behind closed doors, or with a reduced capacity

(that affects your purchase) during the 2023/24 season, it is our intention to offer all Season Ticket holders the

In the event of fixtures being played with reduced capacity restrictions, we cannot guarantee that your

renewed/purchased Season Ticket seat will be available. In such cases we will issue you ticket for an alternative

seat, subject to availability and selection procedure in place.

Those who are unsuccessful in their application for a ticket for a reduced capacity fixture, will be awarded an

The Club will aim to provide the opportunity for current 2023/24 Season Ticket holders to purchase a streaming

pass for such events, subject to streaming passes being offered by the EFL and governing bodies. Streaming pass

ABANDONED / POSTPONED MATCHES

access the re-arranged game. The club does not provide refunds for any postponed or rearranged matches for

Season Ticket holders.

If a match is abandoned after spectators are admitted to the ground but before kick-off, ticket holders will be

entitled to free admission to the rearranged match.

If a match is abandoned after kick-off, the Club reserves the right to charge the full ticket price for the rearranged

MATCH CANCELLATIONS

If a match is cancelled and is not to be rearranged, Season Ticket holders will be entitled to a pro-rata refund to

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FIXTURES PLAYED AT FULL CAPACITY

On reintroduction of home league fixtures at full capacity (Subject to relevant governing body/Welsh Government

approval), all 2023/24 Season Ticket holders will be able to attend the event and sit in their purchased Season

Ticket seats as part of their Season Ticket package. No refund will be provided for those who do not attend.

2023/24 CAR PARK SEASON TICKETS

during the 2023/24 season. Access may be denied if you arrive 60 minutes or less before the designated kick-

off time.

Car Park Season Tickets can be used for selected pre-season friendlies, Carabao Cup and FA Cup fixtures played

have the opportunity to select their preferred method of refund, to include a cash or card refund, a ticketing

voucher to be held on the Season Ticket holder’s ticketing account, or a donation to the Cardiff City FC Academy.

FURTHER INFORMATION

a booking.

The Club reserves the right to relocate, when necessary, either a Season Ticket or a matchday ticket purchase.

Should this situation occur, supporters will be contacted. There will be no compensation or refund issued.

DATA SHARING