DO 911 - Inmate Visitation

CHAPTER: 900

Inmate Programs and Services

DEPARTMENT ORDER:

911 - Inmate Visitation

OFFICE OF PRIMARY

RESPONSIBILITY:

OPS

Arizona

Department

Corrections

Rehabilitation

and Reentry

Department Order Manual

Effective Date:

May 10, 2023

Amendment:

N/A

Supersedes:

DO 911 (1/1/23)

Scheduled Review Date:

January 1, 2025

ACCESS

☐ Contains Restricted Section(s)

Ryan Thornell, Director

CHAPTER: 900

911 - INMATE VISITATION

MAY 10, 2023

TABLE OF CONTENTS

PURPOSE ...................................................................................................................................... 1

APPLICABILITY .............................................................................................................................. 1

RESPONSIBILITY ............................................................................................................................ 1

PROCEDURES ................................................................................................................................ 1

1.0 VISITATION/PHONE CALL APPLICATION PROCESS ................................................................. 1

2.0 VISITATION PROCESS ....................................................................................................... 12

3.0 SEARCHES ....................................................................................................................... 20

4.0 NON-CONTACT VISITATION ............................................................................................... 24

5.0 SPECIAL CIRCUMSTANCE .................................................................................................. 26

6.0 SUSPENSION OF VISITATION ............................................................................................. 32

7.0 SECURITY REQUIREMENTS ................................................................................................ 34

8.0 VISITATION PRIVILEGES – REGULAR, HOLIDAY AND FOOD VISITS. ....................................... 34

9.0 SIGNAGE .......................................................................................................................... 36

10.0 VIDEO VISITATION ............................................................................................................ 37

IMPLEMENTATION ....................................................................................................................... 41

DEFINITIONS/GLOSSARY .............................................................................................................. 41

ATTACHMENTS ........................................................................................................................... 42

FORMS LIST ................................................................................................................................ 42

AUTHORITY ................................................................................................................................ 42

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PURPOSE

This Department Order establishes procedures authorizing family members and others to visit or call inmates

for the purpose of maintaining family and community ties.

APPLICABILITY

This Department Order applies to all Department Prisons. Visitation for inmates assigned to private prisons

shall be in compliance with this Department Order and any applicable Department contract.

RESPONSIBILITY

Except where noted, the Warden, unit Deputy Wardens, unit Associate Deputy Wardens, or the Contract

Beds Deputy Warden or Associate Deputy Warden, possess discretionary authority and shall be responsible

for the management of visitation in their area. Specific responsibilities include:

 Screening and approval of visitors.

 Placement of inmates into non-contact visitation.

 Suspension of visits.

 Approval of special circumstance visitation.

The Department retains the authority to deny any individual visitation privileges. The decision of the parent

or legal guardian shall always be the determining factor when rendering a determination to permit a minor’s

visitation.

PROCEDURES

1.0 VISITATION/PHONE CALL APPLICATION PROCESS – Persons with a disability may request reasonable

accommodation, e.g., a sign language interpreter, in accordance with Department Order #108,

Americans with Disabilities Act (ADA) Compliance, by contacting the Department. Requests should be

made as early as possible to allow time to arrange the accommodation.

1.1 Initial Processing

1.1.1 During intake processing, inmates who choose to have phone calls, in-person visits or

video visits shall complete and submit a Visitation List, Form 911-1, and the Family

Background, Form 901-1, to the designated visitation staff. Inmates are permitted to

have a maximum of 20 approved individuals on their Visitation List form.

1.1.2 Inmates who submit a Visitation List shall list the full name and relationship of each

potential visitor/phone call recipient.

1.1.3 Persons wishing to visit and/or receive telephone calls from an inmate shall complete

and submit the Application to Visit an Inmate, Form 911-4, online at

https://corrections.az.gov/. Persons wishing only to receive telephone calls from an

inmate shall complete and submit the Application to Visit an Inmate online at

https://corrections.az.gov/.

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1.1.3.1 The one-time $25.00 background check fee shall be paid in accordance

with section 1.2.

1.1.3.1.1 Applications to visit on behalf of a minor child may only be

submitted by a non-incarcerated parent, legal guardian or

temporary custodian of record of the minor child and a copy

of the minor child’s birth certificate and the applicable

custody documents must be provided. When someone

other than a parent submits the visitation application,

documentation from a court documenting legal guardianship

and/or temporary custody of the minor child must be

provided to the Visitation Office where the inmate is

assigned. The minor child’s documents must be received

within 30 calendar days from the date of the application or

the application will be returned to the non-incarcerated

parent, legal guardian or temporary custodian of record. An

“Unprocessed Application” Letter shall be sent to the

applicant.

1.1.3.1.2 A non-incarcerated parent, legal guardian or temporary

custodian of record of a minor child may authorize a third

party to accompany and be responsible for the minor child at

visitation, as long as that third party has a notarized

statement from the non-incarcerated parent, legal guardian

or temporary custodian of record and is also an approved

visitor.

1.1.4 Former Department and private prison employees:

1.1.4.1 Shall be prohibited visitation with an inmate for a period of two years from

the date of separation of employment, except when the inmate is an

immediate family member or relative.

1.1.4.1.1 Wardens may approve an exception to this timeframe.

1.1.4.2 Former employees applying for visits shall be forwarded to the

corresponding Complex Warden for further verification to determine if they

have been terminated or who resigned while under investigation for

inappropriate behavior with an inmate or possession and/or introduction of

contraband. Former employees who fall under this criterion are

permanently ineligible to visit any inmate.

1.1.5 Former inmates shall be prohibited visitation with an inmate for a period of two years

from the date of release, except when the inmate is an immediate family member or

relative.

1.1.5.1 Wardens may approve an exception to this timeframe.

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1.2 Background Check Fee – A one-time, non-refundable, $25.00 background check fee must be

paid for all adult visitors applying for visitation. The fee is applicable regardless of the outcome,

unless the visitor is exempt from the fee as set forth below. The Assistant Director for Financial

Services shall deposit all background check fees into the Department’s Building Renewal Fund,

established by Arizona Revised Statute (A.R.S.) §41-797.

1.2.1 The following persons are exempt from the one-time $25.00 background check fee:

1.2.1.1 Children under the age of 18

1.2.1.2 Inmates’ attorneys of record and their agents

1.2.1.3 Foster parents or court appointed legal guardians of the inmates’ minor

child(ren).

1.2.1.4 Persons applying for telephone-only contact

1.2.2 Applications received electronically for adult visitors or pending applications shall not

be processed in Arizona Correctional Information System (ACIS) until the background

check fee and other required documents are received. The application will remain in

the web-based visitation portal as “PENDING REVIEW” and current entries reflecting

the application and payment status shall be in the comment box. Staff shall make note

of the date the application was submitted. If payment or other required documents

are not received within 30 calendar days from the date stated on the application, the

application will not be processed and will be returned to the applicant with an

“Unprocessed Application” Letter. Staff shall change the status in the web-based

visitation portal from “PENDING REVIEW” to “TERMINATED.” The web-based portal

is equipped with a 30-day hold preventing applicants from sending more than one

application, provided that the information matches the applicant’s initial application.

1.2.2.1 Electronic Payment – An electronic payment method is available through

the on-line Visitation Application process. Separate electronic payments

must be completed for each applicant. These payments are made by using

JPay, Keefe, or GTL Western Union to the visitation account.

1.2.2.1.1 Should the applicant be denied and the decision appealed, an

additional $25.00 background check fee shall not be

imposed, whether the Administrator’s decision is overturned

or upheld.

1.2.2.1.2 In the event an inmate recommits/re-incarcerated/returned to

custody and the visitor has previously paid the $25.00

background check fee, an additional $25.00 background

check fee shall not be imposed.

1.2.3 The Visitation Officer shall ensure the ACIS and web-based system has current entries

reflecting the application and payment status, ensuring all payment documents are

scanned into ACIS.

1.3 Approval of Visitors – The Warden, unit Deputy Warden or Associate Deputy Warden, or the

Contract Beds Deputy Warden or Associate Deputy Warden shall approve visitation for inmates

assigned to the unit.

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1.3.1 An incomplete visiting application shall not be processed. An email notification shall

be sent to the applicant with the reason as to why the application is incomplete.

1.3.2 All visitor applications shall be forwarded to the receiving unit when an inmate is

transferred.

1.3.3 All visitor applications not received directly from the applicant through the internet

shall be returned marked “unprocessed.”

1.3.4 Staff shall verify the accuracy of all information provided on each visitor application

submitted. A complete criminal history background check of all potential visitors,

including infants and minors, using the Arizona Criminal Information Center/National

Crime Information Center (ACIC/NCIC) system, shall be completed prior to submitting

the application to the approving authority for final approval/disapproval of the

visitation.

1.3.5 All minors and infants shall be run through the ACIC/NCIC Wants and Warrants and

Missing Persons data bases. Minors, ages 7 - 17, shall also be run through the Juvenile

Online Tracking System (JOLTS).

1.3.6 The one-time background check fee will not be applicable to minors. Upon reaching

their 18th birthday, an ACIC/NCIC Wants and Warrants check will be run. Minors

turning 18 will be required to apply for visitation privileges.

1.3.7 The parent, legal guardian, or temporary custodian of all minor children applying to

visit an inmate, shall submit a copy of the minor’s birth certificate. Additionally,

documentation of legal guardianship and/or temporary custody from adults who are

not a non-incarcerated parent of the minor child, shall be submitted in the form of a

court order or other legal record from a court of law that establishes the adult’s legal

responsibility to the minor.

1.3.7.1 Copies of updated guardianship documents from the courts (i.e.,

temporary custodian of record or documents that require annual reviews

from the courts) shall be submitted to the visitation staff once the updated

guardianship documents are finalized.

1.3.7.2 Visitation staff shall enter all pertinent information in ACIS, including the

expiration date of the guardianship documents. A copy of the documents

shall be retained in the inmate’s file.

1.3.7.3 If changes in guardianship occur, the new legal guardian must complete

and submit the Application to Visit an Inmate form and all required

supporting documentation. The application and supporting documents

shall be processed following steps described in section 1.4.

1.3.8 All Process Servers shall undergo a comprehensive criminal history background check,

using the ACIC/NCIC system, prior to approval being granted by the institution's Chief

of Security, or, if applicable, the Contract Beds Deputy Warden, to permit the process

server access to the facility and/or inmate.

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1.3.9 A completed visitation application shall be processed and approved or denied within

60 calendar days of receipt of the application background fee, victim’s statement

(where applicable), and if the applicant is for a minor child, any required supporting

documents. If the visitation application cannot be finalized within this time frame,

written notification explaining the delay shall be mailed to the applicant within three

workdays after the expiration period.

1.3.10 Approved minors, including the inmate's natural, step or adopted children, shall be

permitted to visit when accompanied by an approved adult listed on the inmate’s

Visitation List, unless the inmate has lost or forfeited parental rights, or the minor is

the victim of a crime perpetrated by the inmate.

1.3.10.1 A notarized letter from the parent or legal guardian, authorizing the visit,

is required if the minor is escorted by someone other than a parent or legal

guardian. A notarized letter from the inmate shall not be accepted.

1.3.10.2 Both the minor and the accompanying adult shall be listed on the inmate's

approved Visitation List prior to the visit.

1.3.10.3 A copy of the minor's birth certificate and all relevant court documents are

required to be on file prior to the minor’s visit and before the application

process is completed.

1.3.10.3.1 Original birth certificates and court documents shall be

presented to visitation staff on the minor’s first visit to

confirm the copies on file are valid.

1.3.10.4 In instances where documented proof of the minor's legal marriage to the

inmate is presented, the minor shall not require supervision by a parent or

legal guardian.

1.3.11 Visitors shall be approved for only one inmate's Visitation List. A person shall be

permitted visitation with only one inmate, unless the person is an immediate family

member to other inmates incarcerated in the Department’s institutions. The person

may be approved and placed on the approved Visitation List of each inmate verified

as an immediate family member, as defined in the Glossary of Terms.

1.3.11.1 A visitor applying to visit multiple immediate family members shall only be

required to pay one background check fee. If a visitor is already approved

to visit one immediate family member, the Administrator may run an

ACIC/NCIC background to determine continuation as an approved visitor.

1.3.11.1.1 If the Administrator discovers a current felony or recent

criminal activity which may constitute a denial or a threat to

the safe and orderly operation of the institution, the

Administrator or designee shall notify the other institution

where the visitor is currently approved to determine if the

visitor shall continue to be approved as a current visitor. The

outcome shall be at the discretion of the Administrators to

approve/deny visitation privileges.

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1.3.12 A copy of all decisions related to visitation authorizations shall be retained in the

inmate's Visitation File.

1.3.13 A current Visitation List for each inmate choosing to have visits shall be maintained in

the Visitation File and scanned to ACIS at the assigned unit and updated as necessary.

1.3.14 Each inmate shall be provided a copy of the approved Visitation List.

1.4 Processing Visitation Applications – After determining that an application has been properly

submitted, visitation staff shall:

1.4.1 Stamp the reverse side of the application "RECEIVED," including the date of receipt.

1.4.2 Verify receipt of application payment in ACIS.

1.4.3 Compare the applicant's name and relationship against the submitted Visitation List

to ensure the potential visitor is identified on the inmate’s Visitation List.

1.4.3.1 If an applicant is not identified on the inmate’s Visitation List, staff shall

provide written notification to the inmate that an Application to Visit an

Inmate has been received, but cannot be processed until a change is made

to their Visitation List. The inmate has 30 calendar days to provide the

change.

1.4.3.2 A copy of the notification shall be retained in the inmate's Visitation File.

1.4.4 Request a criminal history background investigation for all potential visitors (including

minors) by submitting a Criminal History Information Request, Form 121-1, or the

ACJIS Information Request List, Form 121-6, and the Application to Visit an Inmate

form to the Arizona Criminal Justice Information System (ACJIS) Terminal Operator.

1.4.4.1 If the criminal history background investigation reveals no criminal history,

the ACJIS Operator shall record the results on the written request and the

Criminal History Practitioner section of the Application to Visit an Inmate

form, process through the ACJIS dashboard on ACIS and return the

documents to the unit Deputy Warden or unit Associate Deputy Warden.

1.4.4.1.1 The unit Deputy Warden or unit Associate Deputy Warden

shall review the ACJIS Information Request List for the

clearances, verify the information, approve or disapprove the

Application to Visit an Inmate, sign and date the bottom of

the form, and process it through the Deputy Warden

Visitation dashboard on ACIS.

1.4.4.2 If the criminal history background investigation reveals a warrant for

arrest, the ACJIS Operator shall provide the results to the local Criminal

Investigations Unit (CIU) for further investigation. The results of this

investigation shall be provided to the Warden or Deputy Warden that

requested the background investigation.

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1.4.4.3 If the criminal history background investigation reveals a criminal history,

the ACJIS Operator shall forward all documentation to the unit Deputy

Warden, unit Associate Deputy Warden or the Contract Beds Deputy

Warden, and process through the Associate Deputy Warden dashboard on

ACIS, for review and final decision to approve or deny the application. The

unit Deputy Warden shall:

1.4.4.3.1 Process the application through the Deputy Warden

dashboard on ACIS and return:

1.4.4.3.1.1 Approved visitation applications to the

Visitation Officer for processing.

1.4.4.3.1.2 All denied visitation applications and copies

of denial letters to the Visitation Officer for

processing.

1.4.4.3.2 Destroy all ACJIS related documentation after determining

action to be taken.

1.4.5 Ensure that criminal history information remains confidential.

1.4.6 Prior to approval for phone privileges, verify the accuracy of telephone numbers,

individuals and stated relationships listed on the visitation application in accordance

with Department Order #915, Inmate Phone Calls.

1.4.7 Ensure that all inmates are provided written notification of all visitation actions. An

updated copy of all approved changes to the inmate’s Visitation List shall be provided

to the inmate. The inmate shall be advised of his or her responsibility to inform the

potential visitor of his or her visitation status.

1.4.8 Ensure that potential visitors are provided written notification when visitation is

denied.

1.4.8.1 Criminal history background information shall not be included in the written

notification.

1.4.8.2 A copy of the written notification shall be retained in the inmate’s

Visitation File.

1.5 Denial or Removal of Visitors from Visitation List – The unit Deputy Warden, unit Associate

Deputy Warden, or the Contract Beds Deputy Warden or Associate Deputy Warden shall be

responsible for:

1.5.1 Denial of visitation or removal of a person(s) from an inmate's approved Visitation List,

when the person:

1.5.1.1 Poses a direct threat to the safety, security and/or orderly operation of the

institution.

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1.5.1.2 Is the victim of the inmate. A person identified as the victim and who is

seeking visitation status with the inmate who victimized them, shall submit

a written request listing the reason(s) for visitation/phone calls within 30

calendar days of submitting the application. Upon receipt of the written

request, it shall be attached to the application for processing. The entire

circumstances shall be reviewed, prior to visitation being authorized. If the

victim is a minor, the minor's parent(s) and/or legal guardian shall submit

a notarized request listing the reason(s) for visitation. A minor identified

as a victim of a sex offense shall not be permitted to visit any sex offender.

1.5.1.3 Is discovered to have a previously undisclosed felony conviction or is

convicted of a new felony.

1.5.1.4 Has previously introduced illegal contraband into a correctional/

confinement facility.

1.5.1.5 Is listed as an approved visitor on another inmate’s Visitation List, except

as outlined in 1.3.10 of this section.

1.5.1.6 Has felony charges or other active warrants pending.

1.5.1.7 Provided false information on the visitation application.

1.5.1.8 Is currently suspended at any of the Department’s institutions.

1.5.1.9 Has been prohibited from visiting.

1.5.1.10 Has not been properly cleared due to Department employee(s) failure to

follow policy.

1.5.2 Providing written notification of the action taken to any person denied or involuntarily

removed from an inmate’s approved Visitation List within 72 hours of entering the

denial in ACIS.

1.5.2.1 Persons denied visitation may appeal the decision. Those persons who do

not appeal may not apply again for visitation for a period of six months

from the date of denial.

1.6 Visitation Denial/Removal Appeals

1.6.1 A person appealing the denial or removal of visitation privileges shall submit an appeal

in writing or electronically via email, within 10 workdays of the action taken, to the

Warden of the institution where the inmate is assigned.

1.6.1.1 For inmates assigned to private prison facilities, the Contract Beds

Administrator or Bureau Support Administrator shall be responsible for

reviewing the appeal and initiating appropriate action.

1.6.2 The Warden or the Contract Beds Administrator or Bureau Support Administrator, if

applicable, shall be responsible for providing written notification of the outcome of the

appeal to the visitor within 10 workdays of receipt of the written appeal. Appeal

decisions shall be final. A copy of the notification shall be forwarded to the unit

visitation staff and placed in the inmate’s Visitation File.

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1.6.2.1 When an appeal is denied, the person may not apply for Visitation

reinstatement for a period of six months after the date of the initial denial

or removal action.

1.6.2.2 Upheld appeals shall result in visitation privileges being granted or

reinstated immediately. Visitation staff shall send notification of the

visitor’s restored visitation privileges to the inmate.

1.6.2.3 Final appeal decisions shall not exceed 30 calendar days from the initial

date of denial.

1.6.2.4 Upon denying an appeal, ACJIS documents used during the appeal process

shall be destroyed immediately after a final decision has been made by the

Warden or the Contract Beds Administrator or Bureau Support

Administrator.

1.7 Visitation List Changes

1.7.1 An inmate may request the addition or deletion of approved persons to the Visitation

List by submitting an Add/Delete Visitation/Telephone Listing, Form 911-3, and the

Visitation List, Form 911-1, to visitation staff.

1.7.1.1 After authorized changes have been entered in ACIS by staff, a copy of

the Visitation List shall be provided to the inmate in a timely manner.

1.7.1.2 Changes to the current Visitation List requested by the inmate can only be

made once every 90 calendar days.

1.7.1.2.1 The 90 calendar day restriction applies to the entire Visitation

List and not for individual visitors.

1.7.1.2.2 Exception: the inmate receives a new application from an

individual not identified on the inmate’s Visitation List.

1.7.2 Changes to an approved visitor’s address, telephone number, and/or name must be

submitted electronically by visiting https://corrections.az.gov/visitation under request

to change visitor information. Visitation staff shall verify the telephone number prior

to making the change. The inmate may not request a change be made to the visitors

address, telephone number, and/or name.

1.7.2.1 The 90 calendar day restriction does not apply to changes requested by

an approved visitor.

1.7.3 After an approved person has been entered on an inmate’s Visitation List, the person

shall not be removed by the inmate for a minimum period of 90 calendar days.

1.7.4 A person seeking voluntary removal from an inmate's Visitation List shall submit a

notarized request for removal. All voluntary removals shall remain in effect for a

minimum of 90 calendar days. The person who was removed shall not be placed on

any inmate's Visitation List during this period.

1.7.5 All persons under visitation suspension shall reapply for visitation/phone calls once the

suspension is completed.

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1.8 Visitation Files

1.8.1 Visitation staff shall establish and maintain an inmate Visitation File for each inmate

assigned to the unit and shall enter all required visitor/visit information in ACIS. Each

inmate’s Visitation File shall contain the following information:

1.8.1.1 Section One

1.8.1.1.1 All Background Information Forms

1.8.1.1.2 A Visitation List shall be scanned to ACIS under the Inmate

Visitation Document Management and shall be labeled as 20

List and dated.

1.8.1.1.3 Visitation Waiver Forms – All waivers shall be scanned to

ACIS under the Inmate Visitation Document Management

and shall be labeled as Visitation Waiver and dated.

1.8.1.1.4 Add/Delete Visitation/Telephone Listing shall be scanned to

ACIS under the Inmate Visitation Management and shall be

labeled as Add/Delete form and dated.

1.8.1.2 Section Two

1.8.1.2.1 All approved Applications to Visit an Inmate form.

1.8.1.2.2 Copies of inmate marriage certificates and birth certificates

for minor visitors, which shall be scanned to ACIS under the

Visitor’s Document, Court Document and labeled as marriage

or birth certificate, with the inmate’s name and ADCRR

number.

1.8.1.2.3 All Legal Guardianship Documentation – To include,

notarized correspondence from a parent(s)/legal guardian(s)

authorizing a minor to be escorted by another adult to visit

an inmate, shall be scanned to ACIS under the Visitor’s

Document, Court Document/Notarized Letter labeled with

the type of document and minor’s name.

1.8.1.3 Section Three

1.8.1.3.1 All denied, suspended and inactivated applications, which

shall be attached to visitation notifications relating to the

denial, suspended, inactivation of the applicant’s visitation

status, to include visitor suspension correspondences.

1.8.1.4 Section Four

1.8.1.4.1 Preliminary Notice of Visitation Suspension, Form 911-5 (all

copies)

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1.8.1.4.2 Documentation for all special circumstance visits shall be

scanned to ACIS under the Visitor’s Document, labeled as

Special visit request and dated.

1.8.1.4.3 Special Visit Request form – All requests shall be scanned to

ACIS under the Visitor’s Document, labeled as Special visit

request and dated.

1.8.1.4.4 Inmate correspondence regarding visitation – Copies of

inmate letters with the responses, from the Securus® facility

systems communications platform shall be printed and placed

in the inmate’s Visitation File.

1.8.1.4.5 Responses to inmate correspondence regarding visitation –

Copies of inmate letters with the responses, from the

Securus® facility systems communications platform shall be

printed and placed in the inmate’s Visitation File.

1.8.1.4.6 Information Report(s), Form 105-2, regarding an inmate’s

visitation

1.8.1.4.7 Inmate notification of approved visitors

1.8.1.4.8 Visitor correspondence requesting a change of name, address

or phone number.

1.8.1.4.9 All inmate non-contact assignment correspondence

1.8.1.4.10 Visitor medical/special needs information shall be scanned

under the Visitor Document/Medical Documentation section

labeled as medical document with visitor name. Entries

regarding medical documentation shall be entered on the alert

section of the visitor’s profile screen. If the medical

document is temporary, staff shall add an expiration date to

the alert.

1.8.2 A daily Visitor Sign-In, Form 911-8, shall be completed for each day visits are

conducted, to include special/legal visits. The daily record shall be retained a minimum

of 30 calendar days in a separate filing system by the unit. (Does not apply to video

visits.)

1.8.3 Visitation staff shall maintain a permanent record log reflecting receipt and/or transfer

of all inmate Visitation Files for a period of one year.

1.8.4 An inmate’s Visitation File shall be forwarded by transportation staff when the inmate

is transferred to another unit.

1.8.5 When unforeseen emergency movement of inmates occurs, visitation staff shall

forward the Visitation Files to the inmate’s receiving unit on the first workday

following the emergency movement.

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1.8.5.1 If an inmate's Visitation File was not forwarded with the transferring

inmate, the receiving unit shall notify the sending unit, by email or fax,

that the file was not transferred. A copy of the notification shall be retained

for the file.

1.8.5.2 A temporary Visitation File for each inmate shall be established when the

inmate’s permanent file is not available.

1.8.5.3 All persons currently listed on ACIS as approved for visitation may visit

the inmate at any Department unit without being subjected to re-qualifying

through the Visitation Application process.

1.8.5.4 If a visitor’s application is missing and ACIS documents the visitor as

approved, the Visitation Officer shall request that a new application be

completed by the visitor prior to allowing visitation entry. The application

will be processed as described herein. The visitor will be inactivated only

if they fail to provide a new application within 30 calendar days of the

request.

1.9 Annual Background Review

1.9.1 The ACJIS Operator shall annually:

1.9.1.1 Run all approved adult visitors through the ACIC/NCIC system to determine

continued visitation privileges and admittance to ADCRR institutions. Any

criminal or felonious activity, to include warrants deemed to pose a threat

to safe, orderly operations of an institution may constitute suspension or

denial of visit privileges.

1.9.1.2 Run all minors and infants through the ACIC/NCIC Wants and Warrants

and Missing Persons data bases. Minors, ages 7 - 17, shall also be run

through the Juvenile Online Tracking System (JOLTS).

1.9.2 The ACJIS Operator shall run an annual background report and process the report

through the ACJIS dashboard in ACIS. If a new felony, criminal activity, etc. is

discovered, the ACJIS Operator shall forward the information through the ACJIS

dashboard.

1.9.2.1 The unit Deputy Warden shall determine if visitation privileges shall

continue for the visitor. If there is no new activity from the last annual

approval date, visitation privileges shall continue. The same process shall

apply for denials/removals of visitation privileges.

2.0 VISITATION PROCESS

2.1 All visits must be scheduled by appointment. Visitors can schedule electronically, via the online

visitation scheduling system or by telephone. Visitors can find the online visitors portal by

visiting the official ADCRR website at https://corrections.az.gov/visitation. Visitors are

presented with a list of all units and may select their desired unit under “Online Visitation”.

Upon scheduling, visitors will receive an automated email stating that their visit request has

been received and will be reviewed by the visitation staff.

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2.1.1 Each visitation unit shall ensure their online scheduling system is available from 0800

hours Monday and continue until Thursday at 1600 hours.

2.1.2 The online scheduling system shall remain offline on each Friday while visitation staff

process requests scheduled for the following week.

2.1.3 Visitation staff shall verify visitation requests via the Once Hub portal.

2.1.3.1 Visitation staff shall verify each request, utilizing the ACIS visitation

registration form to confirm visitor eligibility as well as the current

visitation status of the inmate.

2.1.3.2 If the visitor and inmate are eligible for visit, staff shall approve the visit

through the Once Hub portal.

2.1.3.3 An automated email shall be sent to the visitor confirming approval of their

visitation request.

2.1.3.4 Visitation staff shall cancel booking request if request contains one or more

of the following:

2.1.3.4.1 Inmates name and/or the ADCRR number are incorrect.

2.1.3.4.2 Information entered in the booking request does not match

information in ACIS.

2.1.3.4.3 Inmate is ineligible for in-person visitation. (Inmate under

suspension, non-contact status, etc.).

2.1.3.4.4 The booking requests unapproved visitors, and/or names that

are not in the inmates approved visitation list.

2.1.3.4.5 Visitor is only approved for phone calls.

2.1.3.4.6 Visitor is denied/suspended from having any visitation.

2.1.3.5 When cancelling a booking request, visitation staff shall enter the reason

why the reason for booking cancellation, the visitor will be asked to send

a new booking request as applicable. The cancellation email, shall be

automatically sent to the visitor together with the reason for cancellation.

2.1.3.6 Visitation staff shall proactively check the Once Hub booking request page

to finalize in-person visitation requests in a timely manner.

2.2 Upon each in-person visit, visitors shall be required to register by fully-completing the Visitor

Sign-In at the designated Visitation check in area. Visitation staff shall ensure each form is

complete before processing the visitor.

2.2.1 Completed visitor Sign-In forms shall be maintained for a minimum of 30 calendar days

in the Visitation Office.

2.2.2 The accompanying visitor shall complete the information and sign the front and back

of the form for each minor.

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2.3 Visitation staff shall establish and maintain an ACIS visitation record for each visit an inmate

receives. The record shall contain each visitor’s complete name and the date(s) of each visit.

Video visits must be documented in the visitor note section of the visitor’s profile screen.

2.4 An inmate may refuse visitation from anyone, except a Department employee conducting official

business or a person(s) acting under a court order. An inmate refusing visitation with any other

persons shall be required to complete a Visitation Waiver form for each instance of refusal and

the Visitation Waiver shall be placed in the inmate’s Visitation File and shall be scanned into

ACIS.

2.5 Inmates may visit, space permitting, with a maximum of six persons at one time, regardless of

age, during each visitation. The number of allowable visitors may be reduced as deemed

necessary by the Director or designee. Inmates requesting visitation with more than six persons

at one time shall complete a Special Visit Request at least 30 calendar days in advance of the

visit and submit the form to the assigned CO III/CO IV for processing.

2.5.1 The CO III/CO IV shall process the Special Visit request and submit it to the visitation

staff to be processed through ACJIS. After clearance through ACJIS, the Special Visit

Request from shall be scanned to ACIS and the CO III/CO IV shall be notified.

2.5.1.1 The Special Visit Request form may contain sensitive information;

therefore, the inmate is not authorized to receive a copy of the completed

form.

2.6 Visitors are prohibited from visiting more than one inmate during visitation, unless the other

inmate is an immediate family member and the visitor is approved to visit the inmate. Inmates

may not visit with another inmate's visitors, unless the inmates are immediate family members

of the visitor, and the visitors have been approved to visit both inmates.

2.7 Only one group shall sit at a table, except when the Visitation Area is experiencing space

shortages. Visitation staff may allow more than one group to occupy a table if it is unlikely to

create a problem.

2.7.1 In the event the Visitation Area is at maximum capacity, Visitation staff shall ask

visitors, on a voluntary basis, to end their visit. If a sufficient number of visitors fail

to volunteer, staff shall terminate visits, beginning with the first visitors processed,

until the required seating/space is available for incoming visitors.

2.7.1.1 Visitors shall be permitted a two-hour visitation period prior to termination

due to capacity issues.

2.7.1.2 The Warden or unit Deputy Warden at remote facilities may increase

minimum visitation time standards prior to terminating visits due to

capacity issues. All changes to visitation periods shall be written and

posted.

2.8 Breast-feeding during visitation is an acceptable practice when requested by the mother.

2.8.1 Reasonable accommodation shall be made to provide privacy to the mother and infant

in an area near, but separate from, the general visitation area.

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2.8.2 If a physically-separate area is unavailable or is not conducive to sound correctional

practice, a privacy screen may be utilized within the general visitation area.

2.9 Visitation staff shall terminate visitation when an inmate, visitor, or their minor children become

unruly and/or disruptive and the Shift Commander has been notified, with authorization by the

Duty Officer after normal business hours. During normal business hours, the Unit Deputy

Warden or Chief of Security can terminate the visit.

2.10 Denial of Entry – Approved visitors shall be denied entry to the unit and/or visitation area, if the

person:

2.10.1 Is currently suspended from visiting any Department institution.

2.10.2 Fails to provide proper identification.

2.10.3 Does not meet the Department’s dress and/or grooming standards.

2.10.4 Is reasonably suspected of being under the influence of alcohol and/or drugs.

2.10.5 Possesses contraband or illegal contraband.

2.10.6 Uses abusive language and/or engages in actions which disrupt the safety, security,

and/or orderly operation of the unit.

2.10.7 Is a minor/young child not accompanied by an authorized adult listed on the inmate’s

approved Visitation List.

2.10.8 Is the subject of a service dog alert, a positive ion scan reading, or fails to clear the

metal detector.

2.11 Visitor Identification – Adult visitors shall present acceptable evidence of identification upon

entering and exiting the unit’s visitation processing area.

2.11.1 Identification shall include the visitor's name, a photograph, and date of birth.

Visitation staff shall ensure this information is the same as that listed on the visitor’s

application and in ACIS.

2.11.2 Acceptable photo identification for adult visitors shall include, but is not limited to:

2.11.2.1 Military Identification Card

2.11.2.2 Passport

2.11.2.3 Valid state driver's license

2.11.2.4 Official photo identification cards originating from any U.S. state or federal

agency, including government employee identification cards and

Immigration and Custom Enforcement Agency (ICE) documentation cards

- The Department shall not accept consular identification cards issued by

a foreign government as a valid form of identification, pursuant to A.R.S.

§41-5001.

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2.12 Conduct in the Visitation Area

2.12.1 Inmates and visitors shall conduct themselves in accordance the rules of conduct

outlined in section 9.0.

2.12.2 Reporting Misconduct – An Information Report and/or Disciplinary Report,

documenting unusual and/or misconduct incidents occurring in the Visitation Area,

shall be submitted by the observing staff member(s).

2.12.2.1 Suspensions and appeals due to misconduct shall be handled as described

in section 6.0.

2.12.2.2 All violations and warnings shall be noted and entered daily on the

appropriate ACIS Offender Comments/Visitation screen.

2.12.3 All visitation is subject to monitoring and recording.

2.13 Allowable Property

2.13.1 Visitors shall be permitted only the items listed below. All other items shall remain

secured in the visitor’s vehicle or in pay lockers, if applicable.

2.13.1.1 Personal identification – For security reasons, personal identification shall

be held by the Visitation Office.

2.13.1.2 Prescription medication – In the original container and only in a limited

amount needed during the visitation period. For safety reasons,

prescription medications shall be held by the Visitation Office, with

exception to inhalers and nitroglycerin medication in case of emergency.

2.13.1.2.1 Visitation staff shall attach the prescription medication to the

visitor’s Personal Identification and place it in an envelope.

Prescription medications shall be kept in a secured location,

within the Visitation Office as determined by the Unit

administration.

2.13.1.3 One unopened can of chewing tobacco or one unopened package of

cigarettes or one e-cigarette - A flameless electric cigarette lighter shall be

located in the designated smoking sections of the visitation area, protected

from the weather and out of children's easy reach. The lighter shall be

identified by a sign that includes a warning to keep children away. E-

cigarette accessories (e.g., chargers/e-liquid (vape juices) shall not be

permitted.

2.13.1.3.1 Inmates and/or visitors under the age of 21 years are

prohibited from smoking.

2.13.1.3.2 Inmates are prohibited from possessing or using electronic

smoking devices and related accessories, including but not

limited to e-cigarettes, e-cigars, e-pipes, or vapes and vaping

paraphernalia.

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2.13.1.3.3 Smoking may be prohibited in some visitation areas.

2.13.1.4 Coins – Possession of coins totaling a maximum of $60.00 per visitor.

2.13.1.5 Jewelry – One wedding/engagement ring, one religious medallion, one

wristwatch and one pair of earrings or two observable body piercing

adornments. The visitor shall wear all items brought into visitation

throughout the visit.

2.13.1.6 Keys – Two vehicle keys or one key and a vehicle remote control entry

device.

2.13.1.7 One handheld baby carrier, per infant – The carrier shall be subjected to a

thorough search prior to entry. Strollers or carriers with wheels shall not

be permitted. Toys shall be prohibited.

2.13.1.8 One clear plastic diaper bag, per infant – The diaper bag shall be subjected

to a thorough search prior to entry. A diaper bag may contain only the

following items:

2.13.1.8.1 Baby bottle – Three clear-plastic baby bottles of milk/formula

or equivalent size unopened, commercially sealed containers

of juice/formula.

2.13.1.8.2 Baby food – Four small clear plastic containers (such as,

Tupperware container) of soft food or baby food. Chips,

popcorn, and other similar snacks are prohibited.

2.13.1.8.3 Diaper – One diaper for each hour of visitation.

2.13.1.8.4 Sanitary wipes – One clear container or Ziploc bag of baby

sanitary wipes.

2.13.1.8.5 Blanket – One blanket, measuring no larger than 4' by 4'.

The blanket cannot be tan in color.

2.13.1.8.6 Spoon – One small plastic spoon used to feed an infant.

2.13.1.8.7 Pacifier – One baby pacifier.

2.13.1.8.8 Clothing – One change of baby clothing.

2.13.1.8.9 Bib – One baby bib.

2.13.1.8.10 Diaper rash medication – One small tube of diaper rash

medication.

2.13.1.9 Female visitors shall be allowed to bring in a sufficient amount of feminine

hygiene products (sanitary napkins and/or tampons) to last the visit. These

items shall be subject to search prior to entry.

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2.13.1.10 With the exception of food brought in for food visits, cigarettes, feminine

hygiene products, and disposable baby items (diapers, wipes), each visitor

shall leave the visitation area with the exact property items possessed at

the time the visitor was processed to visit.

2.13.2 Inmate permitted items in the visitation area:

2.13.2.1 An inmate is required to wear and provide the Department-issued

identification card at all times, including during the visitation period.

2.13.2.2 An inmate may take in/out of the visitation area the following items only:

2.13.2.2.1 One-wedding/engagement ring, one religious medallion, and

required medication in an amount sufficient for the length of

the visit

2.13.2.2.2 A locker key or room key, if applicable

2.13.2.2.3 A reasonable quantity of tobacco products sufficient for the

length of the visit - Absolutely no tobacco products shall be

permitted to return to the unit from the visitation area.

2.13.2.2.4 One pair of regular prescription eyeglasses or reading

eyeglasses – Sunglasses are prohibited unless prescription

sunglasses are authorized.

2.13.2.3 An inmate is prohibited from possessing any coins or currency. An inmate

shall be permitted to take absolutely no money in or out of the visitation

area.

2.13.2.4 Only vending machine items and the permitted tobacco products may be

exchanged between an inmate and visitor during visitation. All other

exchange of personal property and items is prohibited.

2.14 Food and Beverage

2.14.1 Visitors are prohibited from taking any food or beverages into the visitation area,

except during authorized food visitation days.

2.14.2 Vending machines may be provided for hot/cold beverages and snacks for inmate and

visitor convenience in the visitation area.

2.15 Visitor Dress Code

2.15.1 All clothing shall be clean, worn in good repair, non-offensive, and within the bounds

of common decency.

2.15.2 Visitors shall not wear any article of clothing fabricated with spandex-like material or

clothing that is orange in color. Sheer, see through and/or open-netted clothing is

prohibited.

2.15.3 Visitors are prohibited from wearing medical scrub clothing to visitation.

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2.15.4 Visitors requesting to visit in military uniforms shall be permitted to visit in dress

uniforms only.

2.15.5 Visitors are prohibited from wearing camouflage clothing to visitation.

2.15.6 All visitors are prohibited from wearing any clothing that resembles the clothing worn

by Department security staff. Visitors are prohibited from wearing any shade of brown,

tan, or khaki-colored clothing, such as solid light tan or light brown-colored shirts; or

dark brown-colored pants or slacks.

2.15.7 If a visitor, upon initial registration, is not in compliance with the Visitor Dress Code,

visitation staff shall notify the assigned Duty Officer or the Chief of Security during

normal business hours, who will determine if the visitor will be given an opportunity

to leave the prison grounds and return dressed appropriately.

2.15.8 The dress code for visitors (age five and over) is:

2.15.8.1 Shorts shall be knee length, when standing. Jogging shorts, cut-offs, or

hip huggers are prohibited.

2.15.8.2 Skirts and dresses shall be knee length, when standing. Slits in skirts and

dresses shall not extend above mid-thigh when seated.

2.15.8.3 Sleeveless tops or dresses; tank/muscle shirts, tube, and halter tops; tops

that are strapless; spaghetti straps; tops that allow display of bare midriff;

tops that are deeply or narrowly cut in the front or back, or under the

arms; mesh clothing; body suits; and swimsuits are prohibited.

2.15.8.4 Tops of clothing shall be no lower than the person’s collarbone in the front

and back. No cleavage shall be exposed.

2.15.8.5 Undergarments or undershorts shall be worn at all times.

2.15.8.6 Shoes shall be worn at all times; sandals and/or slippers are prohibited.

2.15.8.7 A wig or clip-on hair piece may be worn if medical documentation is

provided and justifies the need.

2.15.8.8 Pajamas or other nightwear shall not be worn.

2.16 Visitation Area Recreational Activities

2.16.1 Recreational opportunities for visitors shall be provided in contact visitation areas.

2.16.2 In accordance with Department Order #303, Bank Accounts, table/board games shall

be purchased with available Inmate Store Proceeds (ISP) Funds.

2.16.2.1 Authorized recreational items are:

2.16.2.1.1 Appropriate board games such as “Candyland,” “Sorry!,”

chess, checkers, ”Connect 4,” memory games, “Dominos,”

“Scrabble,” “Jenga,” and “Pictionary.”

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2.16.2.1.2 Simple playing card games such as “Uno,” “Racko,” “Old

Maid,” “Skip Bo,” and regular playing cards.

2.16.2.1.3 Small simple illustrated children books, coloring books and

crayons.

2.16.2.2 Prohibited recreational items include:

2.16.2.2.1 Any toy or game containing or having any metal or glass

pieces as its parts.

2.16.2.2.2 Games that include play/fake currency or dice.

2.16.2.2.3 All stuffed animals, "Nerf-type" sports equipment, and

animated books.

2.16.2.2.4 All items designated by the Warden or unit Deputy Warden

or where specific written justification for exclusion has been

provided.

2.17 Visitor Guidelines – To enhance visitation, Attachment C, Visitor Guidelines, provides basic

information concerning proper identification and dress code requirements, searches, allowable

property and visitor conduct. A duplex-sided copy of the attachment shall be made available to

all inmates and visitors. Inmates are responsible for providing a copy of the attachment to

prospective visitors when mailing the Application to Visit an Inmate.

2.18 Animals are prohibited on prison property except for service animals accompanying an individual

with a disability. In accordance with Title II and Title III of the American with Disabilities Act

(ADA) (2011), only dogs individually trained to do work or perform tasks directly related to the

person’s disability are recognized as service animals.

2.18.1 Service dogs shall be under control of their handler and must be harnessed, leashed,

or tethered. The inmate is not allowed to engage, pet, feed or handle the service dog.

Refer to the Glossary of Terms for additional information on the proper supervision of

service dogs.

2.18.2 Service dogs may be removed from the premises only if:

2.18.2.1 The dog is out of control and the handler does not take effective action to

control it.

2.18.2.2 The dog is not housebroken.

2.18.3 When there is a legitimate reason to ask that a service animal be removed, staff must

offer the person with the disability the opportunity to obtain goods or services without

the animal’s presence.

2.18.4 Dogs whose sole function is to provide comfort or emotional support do not qualify

as service.

3.0 SEARCHES

3.1 Visitor Searches – All visitors, their personal possessions, and vehicles are subject to search by

one or more of the methods listed below.

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3.1.1 All visitors and their possessions are subject to physical search by staff, electronic

metal detection devices, barrier sniff screening (narcotics detection) by a Department

service dog, ion scanning and same gender pat search. All visitors and their

possessions shall successfully pass scanning by electronic detection

devices/equipment or pat search.

3.1.1.1 All visitors shall remove their belts and shoes. All belts and shoes shall be

scanned by the officer using the hand wand on post and shall be physically

inspected/searched.

3.1.1.1.1 If no issues are found with either the belt or shoes, the visitor

will then be required to clear the electronic metal detector

before the officer returns the shoes and belt to the visitor.

3.1.1.1.2 Special attention shall be paid to athletic shoes worn by

visitors, inspecting the inner sole and heel of the shoe to

ensure no contraband is concealed. Attention shall also be

given to belts to identify hidden pockets or modified belt

buckles. If the belt or shoes appear altered or tampered with

during the physical inspection/search, the On-Site Duty

Officer shall be contacted. The On-Site Duty Officer shall

make the determination to allow the visit, or to suspend the

visitor for the day.

3.1.1.2 If the visitor does not clear the electronic metal detector, staff shall utilize

the hand wand to determine the area which activated the electronic metal

detector.

3.1.1.2.1 Visitors who cannot clear the hand wand shall be asked to

submit to a pat search of only the area activated by the hand

wand. (See Department Order #708, Searches.)

3.1.1.2.2 If the visitor refuses, or if contraband is located, the visit shall

be denied.

3.1.1.3 Under NO circumstances will a minor child (anyone under the age of 18)

be searched with a hand wand or pat searched. If the minor child does not

pass the electronic metal detector, the child and accompanying legal

guardian may be allowed to leave and return for a second attempt. If the

minor child cannot pass the electronic metal detector after the second

attempt, they will not be allowed to visit.

3.1.1.4 Service Dog Visitor Barrier Screen Alerts [Alignment – October 2, 2023:

Sections 3.1.1.4 thru 3.1.1.4.2]

3.1.1.4.1 After a positive canine alert has been identified, the handler

shall complete a field interview to determine if the visitor has

been in contact with a legal substance (medication, etc.) that

may have caused a positive alert.

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3.1.1.4.1.1 The On-Site Duty Officer is to be notified of

the outcome of the interview and has final

authority on the decision for entry into the

facility.

3.1.1.4.1.2 As deemed appropriate, the On-Site Duty

Officer may approve accommodations for a

non-contact visit, or may make arrangements

for the visitor and inmate to visit across the

table in close proximity of the officer’s

station.

3.1.1.4.1.3 The visitor and inmate shall not be allowed to

visit in areas outside or leave the table at the

same time.

3.1.1.4.2 The outcome of any positive canine alert, and subsequent

actions, shall be documented on an Information Report, and

in the ACIS visitor comment screen.

3.1.2 A visitor with a special medical condition possibly affecting the reading of electronic

detection equipment shall advise visitation staff prior to undergoing electronic

scanning. Examples may include a prosthesis an embedded metal surgical pin or plate,

etc.

3.1.2.1 The visitor shall be asked to submit to a pat search by staff of the same

gender. If a pat search is performed, staff shall follow the process outlined

in Department Order #708, Searches.

3.1.2.1.1 The visitor shall be required to provide documentation of the

existing medical condition. The visitor shall have 15 calendar

days from the date of initial visit to provide medical

documentation.

3.1.2.2 If the visitor refuses the pat search, the On-Site Duty Officer or Shift

Commander shall be contacted and advised of the reasons for refusal to

allow the visitor to enter the facility. The On-Site Duty Officer or Shift

Commander shall make the determination to allow the visit, or to suspend

the visitor for the day.

3.1.3 All persons denied visitation shall be required to depart Department property

immediately.

3.2 Inmate Searches

3.2.1 All inmates shall be thoroughly pat searched by staff prior to entering the visitation

area.

3.2.2 When reasonable suspicion exists that an inmate may be the recipient of contraband

during visitation, a strip search shall be conducted prior to the inmate entering the

visitation area to preclude entry of items facilitating the introduction of contraband,

including the use of lubricants and balloons.

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3.2.3 Upon completion of visitation, all inmates shall be strip searched by staff prior to

exiting the visitation area and returning to their unit.

3.2.3.1 Prior to removal of the inmate underwear during the process of the strip

search, the hand wand shall be utilized to scan the buttocks area of the

inmate. This is a no contact search/scan. Should a positive response be

received from the scan, the inmate shall be restrained and a supervisor

shall be notified for direction.

3.2.3.2 The hand wand shall be used to scan the inmate’s shoes, followed by the

strip search, which shall be completed in accordance with Department

Order #708, Searches.

3.3 Vehicle Searches – All vehicles on Department property are subject to search. The owner/user

shall be present during the search.

3.3.1 A service dog or ion scanning device shall be deployed to screen the vehicle, when

available.

3.3.1.1 All vehicle occupants shall be required to exit the vehicle.

3.3.1.2 If contraband or illegal contraband is detected during the search of a

vehicle, staff shall confiscate the item(s). When illegal contraband is

detected, the appropriate CIU shall be notified immediately. CIU shall be

responsible for determining if local law enforcement is to be notified.

3.3.1.2.1 The person(s) responsible for the illegal contraband shall be

denied visitation by the On-Site Duty Officer. If no one in the

vehicle claims responsibility for the contraband the driver of

the vehicle will assume responsibility.

3.3.1.2.2 A Preliminary Notice of Visitation Suspension shall be issued

to the person(s), pending review by the unit Deputy Warden.

The owner/user and the vehicle shall be required to depart

Department property immediately.

3.3.1.2.3 All other occupants in the vehicle will be suspended for the

day.

3.3.1.3 A Department service dog alert or positive ion scan reading involving a

vehicle in which no contraband is found shall result in all occupants of the

vehicle being suspended for the day.

3.3.1.4 In accordance with Department Order #708, Searches, if a visitor is the

subject of a service dog alert or a positive ion scan reading and

extraordinary circumstances exist, the Warden may authorize non-contact

visitation for the visitor who is the subject of the alert or the positive

reading, as outlined in section 4.0. Examples of extraordinary conditions

include an alert or positive scan on an out-of-state visitor or an individual

who is seriously ill or impaired, etc.

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3.4 Reporting and Documenting Incidents – An Information Report and all related documents

pertaining to the incident shall be completed and forwarded to the unit Deputy Warden. The

unit Deputy Warden shall review all information related to the service dog alert or positive ion

scan reading, including ion scan printouts, and within five workdays, provide the affected

person(s) with written notification of the outcome of the review.

3.4.1 All incidents shall be fully documented on an Information Report.

3.4.2 Circumstances of the incident shall be entered on the appropriate ACIS screen.

4.0 NON-CONTACT VISITATION

4.1 The unit Deputy Warden shall determine visitation status relative to non-contact visitation for

the inmate and/or visitor. Deciding factors shall include consideration of:

4.1.1 Past behavior of the inmate and/or visitor during visitation.

4.1.2 An inmate's disciplinary record.

4.1.3 Other available information relating to sound correctional practice.

4.2 Non-contact visitation may be imposed:

4.2.1 To maintain the safety, security, and orderly operation of the unit.

4.2.2 For the well-being of visitors, staff, and inmates.

4.2.3 When an inmate is suspected of trafficking in contraband.

4.2.4 For repeated violation of visitation rules.

4.2.5 For purposes of investigation, when a visitor is found to possess a substance believed

illicit or unauthorized.

4.2.5.1 Placement on non-contact visitation status for investigative purposes shall

not exceed 30 calendar days.

4.2.5.2 Final determination that a substance(s) is illicit or unauthorized shall result

in an additional suspension of the person(s) visitation, in accordance with

section 6.0, 6.7 and 6.8.

4.3 An inmate may be placed on non-contact visitation status for suspected drug activity until an

investigation has been completed and appropriate disciplinary action taken.

4.3.1 Non-contact visitation for suspected drug activity shall not exceed 30 calendar days.

4.3.2 Should the substance(s) be determined to be illicit or unauthorized, further suspension

of visitation shall be enacted in accordance with section 6.0, 6.7 and 6.8.

4.4 An inmate who refuses to provide a urine specimen or whose urine specimen tests positive for

drugs shall be placed on non-contact visitation status, regardless of any disciplinary action.

4.4.1 First Incident – Suspension for 90 calendar days and 180 calendar days of non-contact

visitation status.

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4.4.2 Second Incident – Suspension for 180 calendar days and one year of non-contact

visitation status.

4.4.3 Third Incident – Suspension of visitation for one year and/or up to two year’s non-

contact visitation.

4.4.3.1 The Warden or unit Deputy Warden shall retain discretion in the removal

of suspension status and reinstatement of visitation privileges, if shorter

than timeframes outlined.

4.5 The unit Deputy Warden shall establish a review date for each inmate assigned non-contact

visitation status identified in 4.4.1 through 4.4.3 of this section. The review date shall be

entered into ACIS.

4.6 Inmate populations designated for non-contact visitation are:

4.6.1 Inmates housed in units without a contact visitation area.

4.6.2 Inmates in or on detention status.

4.6.3 Reception Centers for the first 30 days, only.

4.6.4 Those in any other status designated by the Warden or unit Deputy Warden.

4.7 An inmate shall be provided written notification of placement on non-contact visitation status

in a timely manner. (See Attachment A.)

4.7.1 The written notification for placement shall contain a statement advising that the

inmate has 14 calendar days to provide information, which may impact the decision,

to the unit Deputy Warden.

4.7.2 Inmates assigned to a unit identified in 4.6.1 through 4.6.4 of this section shall not

receive written notification of placement on non-contact visitation status.

4.8 An inmate placed on non-contact visitation status shall remain on that status until removed by

the unit Deputy Warden where the inmate is assigned.

4.9 A decision by the unit Deputy Warden for placement into non-contact visitation may be appealed

to the Warden within 10 workdays of the date of the notice. A decision by the Warden is final

and cannot be appealed.

4.10 Visitation and/or telephone privileges may be reinstated at the completion of the inmate’s

disciplinary loss of privilege sanction, or visitor’s suspended period.

4.11 Visitation staff shall maintain a record of all inmates designated as non-contact visitation status.

The record shall reflect the date of placement on non-contact visitation status for each inmate.

Visitation staff shall submit, by the 28th day of each month, to the Warden through the chain

of command, an informational memorandum listing all inmates currently on non-contact

visitation status for the month. Information required includes:

4.11.1 Inmate’s full name

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4.11.2 Inmate’s ADCRR number

4.11.3 Initial placement date

4.11.4 Review date

4.11.5 Status termination date

4.11.6 Reason or purpose for status

4.12 Visitation staff shall document the non-contact visitation status for each inmate, including

appropriate information being entered in ACIS under the alert section of the inmate profile.

Entries shall include the sanction start date, disciplinary violation code, the ticket number, and

if for a rule 38B violation, the number of incidents, including the timeframe and end date for

Loss of Visitation, the timeframe for non-contact visit status, and the review date.

4.13 All non-contact visitation is subject to space limitations, and prior reservations are required. The

location and duration of the visitation shall be determined by the unit Deputy Warden.

5.0 SPECIAL CIRCUMSTANCE

5.1 Hospitalized Inmates – Visits for hospitalized inmates shall be permitted for immediate family

members when specifically authorized, in writing, by the Warden or unit Deputy Warden, with

the concurrence of the attending contract physician and the Contract Facility Health

Administrator and one of the following criteria has been met:

5.1.1 The inmate has been hospitalized for a period of 20 calendar days or more.

5.1.2 The inmate’s death has been determined by contract medical staff to be imminent.

5.1.3 Approved visitors shall provide proper identification in accordance with section 2.11.2

to Department staff posted with the inmate.

5.1.3.1 Proper entries shall be documented in the Correctional Service Log, Form

105-6, including the adult visitors’ names, identification numbers, and

arrival and departure times.

5.1.3.2 During their visits with an inmate, visitors are not authorized to use their

cell phones and will be asked to step out of the room if they need to use

their phones.

5.1.3.2.1 Inmates shall not be allowed to use the cell phones during

the visits.

5.2 Law Enforcement Visitation – A law enforcement official(s) seeking to interview an inmate on

official business shall be required to present proper identification (i.e., badge and identification

card) for review by Criminal Investigations Unit (CIU) staff prior to being granted visitation.

5.2.1 CIU staff shall:

5.2.1.1 Determine and document the purpose of the visit.

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5.2.1.2 Provide the law enforcement official(s) with appropriate Departmental

policies and procedures for review prior to granting visitation to ensure the

law enforcement official(s) is knowledgeable and compliant with

Department Orders during the interview process, specifically those related

to providing an inmate an item(s) not issued or authorized by the

Department.

5.2.2 Law enforcement officers serving as routine transportation officers are exempt from

requirements of 5.2.1 through 5.2.1.2 of this section.

5.2.3 Should the Department be a party to a criminal or civil investigation, where a law

enforcement official(s) is requesting admittance to conduct interviews with staff

and/or inmates or is requesting access to investigative reports, the official(s) shall be

referred to the Department’s Inspector General.

5.2.3.1 Interviews shall not be conducted, nor reports released, until the request(s)

has been authorized by the Inspector General.

5.2.4 Federal Bureau of Investigation agents, or other federal agency employees requesting

visitation for conducting an interview(s) with Department staff or inmates for the

purpose of investigating an alleged civil rights violation(s) are required to advise and

consult with the appropriate Assistant Director, pursuant to the United States Code

42, Civil Rights Institutional Persons Act, Sub-chapter 1997b. The agent(s) shall be

referred to the Inspector General. Admittance and/or interviews shall not be granted

until the request(s) has been authorized by the Inspector General.

5.3 Religious Visitation – Religious visits shall be conducted in accordance with Department Order

#904, Inmate Religious Activities/Marriage Requests. After a marriage application is approved

by the Chaplain, the special visit process for the proposed marriage date will be started as

outlined in 5.7 of this section.

5.4 Department Employee Visitation – Department employees, conducting official business, shall

contact appropriate unit staff to schedule a visit with an inmate.

5.5 Court Ordered Visitation – Persons acting under a court order shall contact the inmate’s

assigned CO III/CO IV to arrange/schedule a visit with an inmate. The Special Visit Request

form shall be completed and submitted to the Visitation staff for processing. A copy of the

court order shall be provided to appropriate unit staff for inclusion in the inmate's visitation,

institution and master files.

5.5.1 Court ordered visitation will be facilitated on the 1st and 3rd Friday of each month.

5.5.2 Department of Economic Security (DES) caseworkers shall contact the inmate’s

assigned CO III/CO IV where the inmate is assigned to request a visitation time slot at

least 10 calendar days prior to the Friday visit. DES caseworkers must bring their state

identification card (with photo) to gain access to the facility.

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5.6 Department of Child Safety Visitation – An authorized Department of Child Safety (DCS)

representative may bring a minor child under DCS jurisdiction into a prison to visit the inmate

parent upon presentation of an official DCS identification card. Visitation can occur through

video visits. A court order and birth certificate of the minor are not necessary. The authorized

DCS representative must pre-schedule the visit by coordinating with the Unit CO III/CO IV, at

least 10 calendar days prior to the visit. Visitation staff shall notify the CO III/CO IV once the

process has been completed, and shall provide written notification and confirmation of the visit.

5.6.1 In the absence of an authorized DCS representative, a foster parent/relative with

whom DCS has placed a minor under DCS’s jurisdiction may bring that minor into a

prison to visit the inmate parent without first having to obtain a court order and

without having to produce the minor’s birth certificate, only when all the following

conditions are met:

5.6.1.1 All such foster parents/relatives must first complete the standard visitor

application and be added to the inmate’s approved visitor list.

5.6.1.2 All such foster parents/relatives are not required to pay the $25.00

criminal background investigation fee.

5.6.1.3 All such foster parents/relatives and all such minors shall be subject to

criminal background investigations as currently required.

5.6.1.4 All such foster parents/relatives shall present a letter on official DCS

letterhead authorizing the adult/relative to bring the minor into the prison

to visit the inmate parent. The DCS letter shall include:

5.6.1.4.1 A legible copy of the assigned DCS representative’s

identification card.

5.6.1.4.2 A certification that the minor is not the victim of a sex

offense, and that if the minor is the victim of a sex offense,

the minor is not the victim of the sex offender inmate parent,

as currently prohibited.

5.6.1.4.3 A meaningful explanation of why allowing the minor to visit

the inmate parent is in the minor’s best interest, as currently

required.

5.6.1.5 Foster parents/relatives are not authorized to submit notarized letters

allowing another adult to bring the minor into a prison.

5.6.2 For issues that arise during visiting hours regarding Foster Parents, the assigned Duty

Officer shall call the DCS, Arizona Child Abuse Hotline at 888-767-2445. The operator

will connect you to the foster care Duty Officer.

5.6.2.1 Wardens shall return all calls to DCS no later than one business day.

5.6.2.2 In the event that DCS needs to communicate with an ADCRR Duty Officer

on the weekend, they shall contact the Communication Center at 602-

542-1212.

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5.7 Special Visitation – Inmates shall submit a Special Visit Request form to their assigned CO III

at least 30 calendar days prior to the date of the requested visit.

5.7.1 The following visits require the use of the Special Visit Request form. Only the unit

Deputy Warden or designee may authorize special visits for:

5.7.1.1 Exceptionally large families to facilitate all members visiting as a group

with the inmate.

5.7.1.2 Out-of-state visitors.

5.7.1.3 Visitors unable to visit on a regular basis.

5.7.1.4 Extraordinary circumstances.

5.7.1.5 Court ordered visitation.

5.7.1.6 Department of Economic Security (DES) visitation.

5.7.1.7 Legal visitation as outlined in Department Order #902, Inmate Legal

Access to the Courts.

5.7.1.8 Inmate Religious Activities/Marriage Requests.

5.7.2 Inmates shall request a Special Visit Request form through their assigned CO III/CO IV

prior to the visit and the Special visitors shall be required to clear the ACIC/NCIC

criminal history background check. The CO III/CO IV shall complete the Special Visit

Request form and submit it to visitation staff. Visitation staff shall process the request

through ACIS and submit to ACJIS when completed. The Visitation Officer shall notify

the CO III/CO IV and scan the Special Request form to ACIS.

5.7.2.1 A one-time background check fee of $25.00 will be assessed for all adult

visitors, not already approved, wishing to visit for special circumstances,

which must be received by the unit visitation staff 30 days prior to the

special visit.

5.7.2.2 The unit Deputy Warden may waive the 30 day time frame and/or the

$25.00 background check fee for a one-time special visit due to

extraordinary circumstances. Before the decision to waive the 30 day time

frame or $25.00 background check fee, visitation staff must first verify if

the visitor had prior waivers for the 30 day time frame or background

check fee. The results will be stated on the Special Visit Request form.

5.7.3 Inmates are prohibited from obtaining the completed Special Visit Request form.

5.8 Legal Visits – Legal visits shall be conducted in accordance with Department Order #902,

Inmate Legal Access to the Courts. As noted in Department Order #915, Inmate Phone Calls,

inmates may include foreign consulates on their Visitation List.

5.8.1 In-person legal visits may be requested and scheduled by the attorney or their agents

electronically via the online scheduling system.

5.8.1.1 Once scheduled, an automated notification email is sent to the unit CO III,

CO IV, and visitation staff.

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5.8.2 Attorneys or their agents may contact the Unit CO III or CO IV to process the Special

Visit Request form. The CO III or CO IV shall:

5.8.2.1 Process the Special Visit Request form.

5.8.2.2 Ensure that the Bar Numbers for the requesting attorneys are included on

the Special Visit Request form.

5.8.3 If the agent of an attorney is submitting the Special Visit Request form, the CO III or

CO IV shall ensure that:

5.8.3.1 The attorney’s Bar Number that the agent is representing is noted on the

form.

5.8.3.2 Any supporting documentation that will provide verification that the agent

is working under the instruction of the attorney is included with the

application and submitted to the Visitation Office.

5.8.4 Visitation staff shall:

5.8.4.1 Ensure the Special Visit Request form is complete with all required

information and supporting documentation.

5.8.4.2 Create an ACIS visitor profile for the attorney or their agents, if they are

not in the ACIS database. An ACIS search function shall be conducted in

order to prevent duplicate visitor profiles.

5.8.4.3 Process all Special Visit Request forms and scan the Special Visit Request

form and supporting documentation into ACIS.

5.8.4.4 Ensure proper ACJIS background checks are conducted prior to the legal

visit date.

5.8.4.5 Confirm the Deputy Warden or designee has approved the legal visit.

5.8.4.6 Approve the online visit request, via the Once Hub portal, to e-notify the

attorney the in-person legal visit date and time is confirmed.

5.9 Holiday Visits

5.9.1 Regular holiday visits shall be held on the weekend before or the weekend of the

recognized holiday.

5.9.2 Holiday food visits, for eligible inmates, shall be held on the weekend before, weekend

of, or weekend after the recognized holiday as determined by the Warden. (See

Attachment E.)

5.10 Inmate Photographs – Inmates are authorized to have photographs taken of themselves and/or

their family members on identified holidays, during specified time periods and shall not be

scheduled on the same day as food visits. (See Attachment F.)

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5.10.1 Visitation Process – Photographs:

5.10.1.1 Only inmates who are authorized contact visits will be eligible to

participate in the photograph process.

5.10.1.2 The unit Deputy Warden shall designate one location in each visitation

area where all photographs shall be taken.

5.10.1.3 Maximum Custody and Special Management Areas are excluded from the

photograph process.

5.10.1.4 Inmates wishing to participate in the process will be required to complete

an Inmate Request for Withdrawal, Form 905-1, for the cost of the photos

(currently $1.00 each with a limit of four photos). The Inmate Requests

for Withdrawal form will be accepted two weeks prior to the scheduled

photo date.

5.10.1.5 No refunds will be issued for photographs that are seized or destroyed in

accordance with this Department Order or for photographs not taken.

5.10.1.6 Prior to photographs being taken, inmates and visitors must be in full

grooming and clothing compliance in accordance with Department policy

and procedures.

5.10.1.7 Inmates and their visitors are prohibited from displaying excessive

touching, kissing, or any hand gestures, gang signs, sexual acts or

innuendos, simulated sexual acts or innuendos, or blatant display of

tattoos.

5.10.1.8 Photographs will only be taken with approved digital equipment

purchased by the institution or with ISP funds.

5.10.1.9 Staff designated by the unit Deputy Warden shall print and review all

photographs for appropriateness and forward photos to the appropriate

inmate who may retain or send the photo(s) out through mail and

property.

5.10.1.10 Any photograph deemed inappropriate or in violation of this Department

Order will be considered nuisance contraband and will be processed in

accordance with Department policy and procedures. The inmate is also

subject to discipline.

5.10.1.11 Photographs will only be taken during regular visitation hours.

5.10.1.12 Inmates who are eligible for contact visitation, who did not receive a visit,

shall be permitted to participate in the program during the time periods

specified by the unit Deputy Warden. Photographs shall only be taken in

the designated area of visitation.

5.10.1.13 Inmates receiving special visits may take photos only if the visit is on the

authorized weekend or if the unit Deputy Warden approves an exception

in writing. Written approval shall be placed in the inmate’s Visitation File.

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5.10.1.14 Inmates are prohibited from making copies of visitation photographs. At

no time should copies be made by staff for inmates.

5.10.1.15 Inmate visitation photographs cannot be altered and sent back into the

institution through the mail. Visitation photographs cannot be mailed from

one inmate to another inmate.

5.10.1.16 Photographs will only be permitted on the day of the designated holiday

and the weekend attached to that holiday.

6.0 SUSPENSION OF VISITATION

6.1 Cause for suspension includes:

6.1.1 Introduction and/or attempted introduction of contraband or illegal contraband, or

discussion of contraband introduction

6.1.2 Escape, attempted escape, or discussion of escape

6.1.3 Any action, attempted action, or discussion of action(s) that may jeopardize the unit

safety and/or security – This includes infractions of the inmate disciplinary system.

6.1.4 Any criminal activity, attempted criminal activity or discussion of criminal activity

6.1.5 Any discussion of graphic, detailed descriptions of sexual acts

6.1.6 Any misconduct, attempted misconduct or discussions of misconduct

6.1.7 Service dog alert or positive ions scan reading

6.1.8 Positive alert from cellphone/metal detection tower(s)

6.2 Visitation Suspension Periods (See Attachment B.):

6.2.1 Suspension periods for a service dog alert, positive ion scan, or cellphone/metal

detection tower(s) reading are:

6.2.1.1 First Incident – Visitor shall be suspended for the day.

6.2.1.2 Second Incident – Suspension for 30 calendar days and 90 calendar days

of non-contact visitation status for the visitor following reinstatement.

6.2.1.2.1 If the visitor visits more than one inmate, the non-contact

visitation shall also apply to visits with other inmates.

6.2.1.2.2 When a non-contact status visitor visits an inmate, the visit

shall be non-contact; even if an inmate's other approved

visitors are present.

6.2.1.3 Third Incident – Suspension for 90 calendar days and 180 calendar days

of non-contact visitation status for the visitor if visitation privileges are

reinstated.

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6.2.1.4 Fourth Incident – Suspension for one year and indefinite non-contact

visitation status for the visitor if visitation privileges are reinstated.

6.2.2 Suspension periods for inmates/visitors for possession of contraband and/or violation

of standards of behavior are:

6.2.2.1 First Incident – Suspension for 90 calendar days and 180 calendar days

of non-contact visitation status for the visitor following reinstatement.

6.2.2.2 Second Incident – Suspension for 180 calendar days and one year of non-

contact visitation status for the visitor following reinstatement.

6.2.2.3 Third incident – Suspended one year and/or indefinite non-contact

visitation for the visitor/inmate if visitation privileges are subsequently

reinstated.

6.2.3 Suspension period for possession of illegal contraband. Suspension for 180 calendar

days, minimally, and one year of non-contact visitation status for the visitor if

visitation privileges are subsequently reinstated. Indefinite suspension and/or non-

contact visitation status for the visitor may be considered based on the circumstances

and type of illegal contraband detected.

6.3 Visitor appeals relating to visitation suspensions shall be addressed to, reviewed by, and decided

by the Warden and not a designee. The Warden shall forward the appeal to the Deputy Assistant

Director for Prison Operations or the Contract Beds Administrator for review, as applicable. The

Deputy Assistant Director for Prison Operations/Contract Beds Administrator’s decision is final.

6.4 Inmate visitation suspensions may be addressed through the inmate disciplinary system. Inmate

appeals involving visitation suspensions may be addressed through the inmate disciplinary

system appeals process.

6.4.1 Administrative sanctions may be imposed for inmates for possession of contraband

and/or violations of standards of behavior as outlined in 6.2.2.

6.5 Suspension of a person(s) visitation privileges shall also result in that person’s telephone

privileges being suspended. Suspension of visitation and telephone privileges shall be handled

in the same manner.

6.5.1 When the telephone number of a suspended telephone call recipient is the same as

another approved person, the unit Deputy Warden or designee may permit an inmate

to call the person not under suspension at that number, provided that person is an

immediate family member.

6.6 The visitor may submit a written statement to the Warden or unit Deputy Warden for review

within five workdays of the incident.

6.7 After reviewing all available information, the Warden or Deputy Warden shall determine

appropriate action based on the specific circumstances and/or types of contraband detected.

6.8 A suspension may be extended, based on the issues and circumstances related to the incident.

For standards of behavior refer to Department Order #915, Inmate Phone Calls.

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6.8.1 Visitation and/or telephone privileges may be reinstated at the discretion of the Warden

or unit Deputy Warden at any point of the suspension period.

6.8.2 A new visitation application shall be completed and shall be approved by the Warden

or unit Deputy Warden prior to reinstatement.

7.0 SECURITY REQUIREMENTS

7.1 The Warden or unit Deputy Warden at any Department facility may suspend all visitation

activities upon determining the safety, security, and/or orderly operation of the unit is

jeopardized.

7.2 Physical Security Requirement – The Warden and unit Deputy Warden shall ensure:

7.2.1 Visitation areas and buildings conform to physical security, access controls and

security supervision consistent with the control needs of the inmate population of the

unit being served.

7.2.2 Sufficient security staff is assigned to ensure the safe, secure and orderly operation

of each visitation area.

7.2.3 Forty hours of formalized, on-the-job training, including 16 hours of ACIS computer

training, is provided to staff newly-assigned as a Visitation Officer.

7.3 In visitation areas where contact visitation occurs, the inmate and visitor restrooms shall be

equipped with exterior locking mechanisms at the discretion of the Warden or unit Deputy

Warden. Visitation staff shall control access to the restrooms.

7.4 Shift Commanders shall tour the visitation area once per shift during scheduled visiting hours

and document the tour on the Visitation Service Journal.

7.5 On-site Duty Officers shall conduct a tour of the visitation area, at least once per weekend

during scheduled visiting hours and document the tour on the Visitation Service Journal.

7.5.1 On-site Duty Officers shall visit satellite units (ASPC-Florence - Globe Unit, ASPC–

Winslow - Apache Unit, and ASPC-Safford - Fort Grant) once each scheduled visitation

weekend.

7.6 Computer terminals shall be secured from both public and inmate access. Visual display

monitors at the visitation registration offices shall be located and positioned to preclude viewing

by inmates and/or visitors.

8.0 VISITATION PRIVILEGES – REGULAR, HOLIDAY AND FOOD VISITS – This section establishes

procedures for the provisions of an inmate’s earned incentive plan based on the inmate’s Earned

Incentive Program Phase and custody level as outlined in Department Order #809, Earned Incentive

Program and Department Order #812, Inmate Maximum Custody Management and Incentive System.

8.1 Regular visitation periods will be in four-hour blocks each weekend, from 0800 to 1200 hours

and 1200 to 1600 hours. Frequencies for regular visitation and food visitation will be based on

the inmate’s phase level. (See Attachment D.)

8.1.1 Holiday visits are in addition to established visitation schedules.

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8.1.1.1 Holiday food visits shall be limited to one four-hour block per inmate.

8.2 Food for food visitation will be provided by the inmate’s visitors (home cooked or family

purchased), for all inmate custody levels except Maximum Custody, and on the approved food

visits according to the inmate’s phase. Upon Availability, inmates and inmate visitors may order

meals through the approved vendor. Approved vendor meals shall be pre purchased prior to the

visitation day. Inmates and inmate visitors may order one meal per person, per day. Vendor

approved meals are available for all inmate custody levels except Maximum custody, and on

the approved food visit according to the inmate’s phase. (See Attachment E.)

8.3 Food Visit Regulations – Families shall provide all food for the food visits, either home cooked

or purchased by the family.

8.3.1 No beverages, beverage powders, tea or coffee shall be brought into visitation on food

visit days. Beverages may be purchased in the visitation area.

8.3.2 All food containers and utensils must fit into one hard cooler ice chest/container no

larger than 28-quart size.

8.3.2.1 All contents of all coolers must be physically searched.

8.3.2.2 No soft, collapsible coolers are authorized.

8.3.3 No more than two different groups of visitors may visit the same inmate at the same

time. No more than one ice chests/containers may be with an entire group of visitors

during the visit.

8.3.4 Permissible food items shall be pre-cooked and/or properly prepared prior to arrival,

wrapped in plastic or wax paper, or stored in a plastic see-through container. Visitors

shall provide their own plastic bags/containers. These items will not be provided by

the units.

8.3.5 No food shall be cut on site. All food must be cut and pre-packaged into serving

portions prior to arrival.

8.3.6 Allowable items are as follows:

8.3.6.1 Meat – must be prepared and properly packed prior to entering the unit.

Meat shall be deboned, sliced, shredded, diced, or minced.

8.3.6.2 Salad – Dressing may be brought in a separate, see-through plastic

container.

8.3.6.3 Vegetables – shall be shredded, sliced, or diced. No corn-on-the-cob, but

corn may be brought in a see through plastic container.

8.3.6.4 Baked potatoes – shall be cut in half prior to entering the unit.

8.3.6.5 Fruits – shall be peeled and quartered/sliced. No whole fruit will be

permitted with exception to small fruit such as grapes, cherries or berries.

8.3.6.6 Pre-cooked casseroles – in serving portions.

8.3.6.7 Tamales – must be husked and cut in half.

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8.3.6.8 Bread – must be pre-sliced.

8.3.6.9 Cheese – must be sliced or grated.

8.3.6.10 Tortillas.

8.3.6.11 Pre-packaged chips – must be transferred into a clear plastic container or

bag.

8.3.6.12 Pie(s) and cake(s) – must be pre-cut into serving portions.

8.3.6.13 Ice cream – must be in an original sealed/unopened container no larger

than one pint; not to exceed one pint each per person.

8.3.6.14 Ice – limited to one bag. Ice must be kept in the bag.

8.3.6.15 Utensils – forks and spoons only; shall be light-weight and disposable

(plastic).

8.3.6.16 Paper plates and cups only – No Styrofoam; paper towels or napkins, no

cardboard.

8.3.7 Prohibited items are as follows:

8.3.7.1 Glass, metal, or non-see-through containers

8.3.7.2 Appliances of any type

8.3.7.3 Cardboard food boxes of any type, such as pizza, etc.

8.3.8 All food not consumed during the visit shall be removed by the visitor.

9.0 SIGNAGE – Each visitation room shall post the following rules for visitors and inmates:

9.1 Conduct by inmates and visitors shall be respectful and orderly at all times.

9.2 The parent or legal guardian is responsible for the conduct of the children and minor(s) they

brought in to visit and shall be required to monitor and exercise proper control of them during

the visit. Minors shall not be left unattended.

9.3 A brief kiss and/or embrace shall only be permitted at the beginning and end of the visitation

period.

9.3.1 (Female Incarcerated Individuals) Showing affection, holding, and playing with visiting

children promotes positive family interaction. The inmate may have physical contact

with her minor child(ren) in a manner that respects the child’s feelings and physical

boundaries.

9.3.1.1 The child may sit on the inmate's lap.

9.3.1.2 The inmate may show affection toward the child (i.e., hugs or kisses).

9.4 Inmates and visitors shall maintain a distance of at least two feet from any fence.

9.5 All clothing shall remain properly fastened at all times.

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9.6 Inmates and visitors shall remain in an upright position.

9.7 Visitors or inmates shall not place their hands inside the other's clothing.

9.8 The following conduct is prohibited during visitation:

9.8.1 Exposing the genitals or breasts

9.8.2 Lying on the floor or ground, upon seats or tables or under tables, or attempting to

conceal the visitor and/or inmate from staff

9.8.3 Sitting on a visitor's lap or holding the visitor on the inmate's lap – With the exception

of the inmate’s young child, six years or younger.

9.8.4 Gyrating or thrusting with the pelvic regions, in a standing or sitting position

9.8.5 Sitting with legs entwined or overlapping with another person's legs

9.8.6 Fondling and/or touching the breasts, buttocks, and/or genital area of another person

in any manner

9.8.7 Using hostile, vulgar, or profane language, unruly behavior, engaging in activities that

disrupt or disturb others, creating loud noises, horse playing, running, standing on

tables, chairs, or benches, creating unsanitary conditions, etc. – Information detected

during the monitoring of an inmate telephone call, relating to misconduct occurring

during visitation, shall be documented as outlined in section 2.0, 2.12.2.

9.8.8 Straddling bench seats

9.8.9 Parent or legal guardian failing to properly control or accompany minors/young children

while on prison property, including parking lot areas, approach walks, lobby areas,

restrooms, and visitation areas.

9.8.10 Walking side-by-side with arms around the visitor, e.g., arms around waist or

shoulders – Inmates may hold one hand of a visitor while walking side-by-side. Inmates

may hold one hand of a visitor while sitting at a table but hands must remain above

the table and visible to staff.

9.8.11 Inmates and visitors failing to keep their hands visible at all times

9.8.12 Engaging in cuddling activities, laying heads on the shoulders of each other, massaging

one another, etc.

9.9 Inmates and their visitors may not visit with or speak to other inmates and their visitors,

including minor children during visitation.

10.0 VIDEO VISITATION

10.1 Wardens shall establish a secure location for monitoring video visitation.

10.1.1 Video visitation may be monitored from any prison location, which includes other

units/institutions that are different from where the inmate is housed.

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911 - INMATE VISITATION

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10.1.2 Wardens and Deputy Wardens may adjust normal visitation availability to

accommodate video visitation periods.

10.2 Video Visitation Approval

10.2.1 Visitors must be approved through the visitation application process outlined in this

Department Order.

10.2.2 Approved visitors shall schedule visitation periods through the approved video

visitation provider.

10.3 Securus® Video Kiosk

10.3.1 Approved visitors shall schedule Securus® video visitation periods through Securus

Video Connect® or by downloading Securus Mobile™ on their smartphone.

10.3.2 Approved vendor video visitation shall be permitted for inmates through use of an

approved video visitation kiosk. Visitation kiosks are permitted in visitation areas only.

10.3.2.1 Video visitation shall apply only to Phase II and Phase III inmates. Video

visits are limited to one 30-minute block per day with a maximum of four

blocks per week and subject to staffing availability.

10.3.2.2 Video visitation is in addition to other visitation and is not reflected in the

total number of blocks.

10.3.2.3 Minors may accompany the adult during the video visit provided they are

approved and have proper documentation on file that allows the minor to

visit with the adult as outlined this Department Order. The approved adult

must be present in the video during the entire duration of the visit.

10.3.2.4 Inmates and visitors shall conduct themselves in accordance with the rules

of conduct as outlined in Attachment G, Video Visitation Guidelines.

10.3.2.5 Video visitation may be terminated at any time when a violation of the

Video Visitation Guidelines occurs. (See Attachment G)

10.3.2.6 Staff must verify that the inmates are eligible for visits and will notify them

of upcoming visits. Staff shall verify through ACIS that the individual

scheduling a video visit through approved video visitation provider is

approved for visits.

10.3.2.7 Inmates may log in up to two minutes prior to their scheduled time and

visitors may log in up to one minute prior to the scheduled time.

10.3.2.7.1 The inmate and visitor are responsible for being present at

the start of the scheduled video visits.

10.3.2.7.2 Visitors and inmates signing in late will only be able to use

the balance of the remaining time of the scheduled video

visit.

10.3.2.8 Taking photos, screen shots, or recordings of the visit are prohibited.

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911 - INMATE VISITATION

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10.3.2.9 Visitors must be present on camera during the 30-minute video visit and

shall remain in an upright position at all times.

10.3.2.9.1 Visitors should plan accordingly and all bathroom/restroom

breaks should be conducted before or after the 30-minute

video visit.

10.3.2.9.2 Visitors, including minors, shall not use the bathroom/

restroom during the video visit.

10.3.2.10 Visitors including minors must follow the dress code as outlined in this

Department Order.

10.3.2.11 Visitors are prohibited from driving a motor vehicle during the video visit.

10.3.2.12 Individuals approved for phone call only visits are not eligible for video

visits.

10.3.2.13 Visitors must have their own accounts established through Securus®

Technologies. Individuals are prohibited from using someone else’s profile

other than their own.

10.4 Google Meet™ Video Visits

10.4.1 Approved visitors shall schedule Google Meet™ video visits online through

http://corrections.az.gov/visitation or by telephone.

10.4.2 Google Meet™ Video visitation shall be permitted for eligible inmates through use of

approved, state-sponsored visitation tablets.

10.4.2.1 Google Meet™ video visit is:

10.4.2.1.1 Limited to one 30-minute video visit per week, per inmate.

10.4.2.1.2 Available for inmates who are Phase I, II, III and either on

Contact or Non-Contact status.

10.4.2.1.3 In addition to other visitation and is not reflected in the total

number of blocks.

10.4.2.2 All Google Meet™ video visits are by appointment only by phone, or by

using the Online Scheduling system (Once Hub).

10.4.2.3 Minors may accompany the adult during the video visit provided they are

approved and have proper documentation on file that allows the minor to

visit with the adult as outlined in this Department Order. The approved

adult must be present in the video and in frame during the entire duration

of the visit.

10.4.2.4 Inmates and visitors shall conduct themselves in accordance with the rules

of conduct as outlined in Attachment G, Video Visitation Guidelines.

10.4.2.4.1 Video visitation may be terminated at any time when a

violation of the Video Visitation Guidelines occurs.

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911 - INMATE VISITATION

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10.4.2.5 Staff shall verify that the inmates are eligible for visits and will notify them

of upcoming visits. Staff shall verify through ACIS that the individual

scheduling a video visit through Google Meet™ is approved for visits. Staff

shall notify the visitor by email or by phone for their Google Meet™

link/code.

10.4.2.6 The inmate must be present at the designated visitation area prior to the

designated time the visitor has scheduled the video visit.

10.4.2.7 The Google Meet™ link/code shall be sent to the visitor before the time of

the video visit.

10.4.2.7.1 Visitors who sign in late will only be able to use the balance

of the remaining time of the scheduled video visit. Staff shall

proactively monitor the start and end time of the video visit.

10.4.2.7.2 If the visitor is still not signed in at the appointed video visit

time, the inmate can choose to stay to wait until the 30-

minute appointed time.

10.4.2.7.3 If the visitor does not log in completely, the video visit will

be canceled for no-show. Staff shall write a brief note in ACIS

under the visitor’s visitation profile.

10.4.2.8 Visitation staff shall require the visitor to display their state-issued ID card

on the video screen and must be readable before initiation of the video

visit for verification.

10.4.2.9 Visitors taking photos, screen shots, or recordings of the video visit is

prohibited.

10.4.2.10 Visitors should plan accordingly and all bathroom/restroom breaks should

be conducted before or after the 30-minute video visit.

10.4.2.10.1 Visitors, including minors, shall not use the bathroom/

restroom during the video visit.

10.4.2.11 Visitors, including minors, must follow the dress code as outlined in this

Department Order.

10.4.2.12 Visitors are prohibited from driving a motor vehicle during the video visit.

10.4.2.13 Individuals approved for phone call only visits are not eligible for video

visits.

10.4.2.14 Visitors are prohibited to invite other participants who are in a different

location (3-way), even if the visitor from a different location is approved

for visits.

10.4.2.15 The Google Meet™ link/code shall not be recycled and reused for the next

video visit. A new Google Meet™ link code shall be created for every new

video visit.

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911 - INMATE VISITATION

MAY 10, 2023

10.4.2.16 Staff shall notify visitors that all video visits are recorded and monitored

before or at the beginning of the video visit.

10.4.2.17 Staff shall notify both inmate and visitor if their video visit is ending.

10.4.2.18 After the Google Meet™ video visit, staff shall make sure that the call has

ended by checking the state-sponsored tablet, the visitor, and the

Visitation Google Meet™ account have all ended.

10.5 Visitor Identification

10.5.1 Adult visitors shall create a profile through the approved video visitation vendor

application and submit a profile photo of their faces (other people shall not be included

in the photo). Visitors must have a photo of a valid government identification added

to their profile. The name on the profile must match the name on the government

identification and the identification must match the name and date of birth in ACIS.

Photographic identification shall include but is not limited to:

10.5.1.1 Military Identification Card

10.5.1.2 Passport

10.5.1.3 Valid state driver’s license

10.5.1.4 Official photographic identification cards originating from any U.S. state or

federal agency, including government employee identification cards and

Immigration and Custom Enforcement Agency (ICE) documentation cards

- The Department shall not accept consular identification cards issued by

a foreign government as a valid form of identification, pursuant to Arizona

Revised Statute (A.R.S.) §41-5001.

10.5.2 Staff who are monitoring video visitation shall ensure the connected party on the

visitation instance matches the submitted identification and profile photo. If the

identification does not match, the video visitation instance shall be ended.

IMPLEMENTATION

The Visitation Schedule shall be posted in the registration, visitation and designated inmate bulletin boards.

DEFINITIONS/GLOSSARY

Refer to the Glossary of Terms for the following:

 Background Check Fee

 Child in Common

 Contact Visitation

 Contraband

 Foster Parent

 Extraordinary Circumstance

 Illegal Contraband

 Immediate Family (Inmate)

 Indefinite Visitation Suspension

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911 - INMATE VISITATION

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 Infant

 Legal Guardian

 Minor

 Non-Contact Visitation

 Relative - Inmate

 Relative (Other)

 Service Animal

 Video Visitation (Kiosks)

 Visitation

 Visitation List

 Visitor

 Young Child

ATTACHMENTS

Attachment A - Sample Letter, Non-Contact Visits

Attachment B – Visitor/Inmate Suspension Sanction Chart

Attachment C - Visitor Guidelines

Attachment D – Visitation Schedule

Attachment E – Holiday and Food Visitation

Attachment F – Visitation Photo Schedule

Attachment G – Video Visitation Guidelines

FORMS LIST

911-1, Visitation List

911-2, Visitation Waiver

911-3, Add/Delete Visitation/Telephone Listing

911-4, Application to Visit an Inmate

911-5, Preliminary Notice of Visitation Suspension

911-6, Special Visit Request

911-8, Visitor Sign-In

AUTHORITY

A.R.S. §41-797, Department of Corrections Building Renewal Fund

A.R.S. §41-5001, Valid Identification; Consular Identification Cards; Definition

CHAPTER: 900

INMATE VISITATION

MAY 10, 2023

ATTACHMENT A

ARIZONA DEPARTMENT OF CORRECTIONS

REHABILITATION AND REENTRY

ASPC- UNIT

DATE:

TO:

FROM: (Unit Deputy Warden)

SUBJECT: NOTIFICATION OF TEMPORARY NON-PUNITIVE ASSIGNMENT TO SUSPENSION/

NON-CONTACT VISITATION STATUS

In accordance with Department policies and procedures and as a result of an incident occurring on (insert

date), you have been placed on temporary non-punitive, no visitation status for a (insert number of the

incident. 1st, 2nd, or 3rd) for (insert number of days), days loss of visits, beginning on (insert date) and

ending on (insert date). You will then be placed on non-contact visitation status for (insert number of days),

beginning on (insert date) and ending on (insert date). Date to be reviewed: (insert date).

This placement is the result of the following:

(INSERT SUFFICIENT INFORMATION TO ALLOW FOR A RESPONSE,

e.g., 1

Incident: having marijuana in your possession, using cocaine, etc.)

Due to the seriousness the incident posed to the safety, security, and/or good order of the Unit, this temporary

status has been imposed pending administrative review.

The administrative review shall include a determination to reinstate, modify, or revoke authorization permitting

you to participate in Contact Visitation. You hereby have an opportunity to provide any relevant information

which could assist in this decision. This information must be submitted in written form, mailed to this office,

in compliance with Department Order #916, Staff - Inmate Communications, and received no later than 14

calendar days from the date of this memorandum. Following receipt of your written response to this notice,

you will be provided written notice of the decision within thirty calendar days.

For your information, all Non-Contact Visitation is subject to space limitations and staff availability. It is your

responsibility to notify your visitors of your temporary visitation status. Should visitors wish to visit you on

this status, please advise them to call your Unit's Visitation Officer, 24-hours-in-advance, for proper

scheduling purposes.

A decision regarding Non-Contact Visitation may be appealed to the Warden within 10 workdays. The decision

of the Warden is final.

DISTRIBUTION:

Inmate - Original

Visitation File

CHAPTER: 900

INMATE VISITATION

MAY 10, 2023

ATTACHMENT B

VISITOR/INMATE SUSPENSION SANCTION CHART

Suspension

Non-Contact

Alert/Ion Scan/Cellphone/Metal

Detection Tower(s) - First

Incident

Visit suspended for that day

N/A

Alert/Ion Scan/Cellphone/Metal

Detection Tower(s) - Second

Incident

30 calendar days

90 calendar days

Alert/Ion Scan/Cellphone/Metal

Detection Tower(s) - Third

Incident

90 calendar days

180 calendar days

Alert/Ion Scan/Cellphone/Metal

Detection Tower(s) - Fourth

Incident

One year

Indefinite

Contraband - First Incident

90 calendar days

180 calendar days

Contraband - Second Incident

180 calendar days

One year

Contraband - Third Incident

1 year

Indefinite

Illegal Contraband - First Incident

180 calendar days

One year

Illegal Contraband - Second

Incident

180 calendar days

Indefinite

Illegal Contraband - Third Incident

1 year

Indefinite

CHAPTER: 900

PAGE 1 OF 3

INMATE VISITATION

MAY 10, 2023

ATTACHMENT C

ARIZONA DEPARTMENT OF CORRECTIONS

REHABILITATION AND REENTRY

VISITOR GUIDELINES

The following information is intended to serve as a guideline to assist you when visiting an inmate and is not

all-inclusive. Complete rules and regulations are listed in Arizona Department of Corrections, Rehabilitation

and Reentry, Department Order #911, Inmate Visitation, which may be accessed through the Department’s

Web Site at https://corrections.az.gov/ or in the Public Access Manual available in the Prison Administration

area, Monday through Friday (holidays excluded), from 7:30 a.m. to 5:00 p.m. Additionally, excerpts of the

Department Order are posted at the prison entrance and in the Unit Visitation Areas.

GENERAL INFORMATION

All persons, their personal belongings, and vehicles are subject to search while on Department property. All

visitors and their possessions are subject to physical search by staff, electronic metal detection devices,

barrier sniff screening (Narcotics Detection) by a Department service dog, and/or ion scanning. All visitors

and their possessions must successfully pass scanning by electronic detection devices/equipment.

A visitor, with a special medical condition possibly affecting the reading of electronic detection equipment,

will be required to provide documentation of the existing medical condition. The visitor shall have 15 calendar

days from the date of the initial visit to provide medical documentation. Persons refusing to submit to any

search will be denied visitation and required to leave Department property immediately and are subject to

subsequent suspension.

Contraband is not allowed on State property, including but not limited to: weapons or ammunition of any

type, illegal drugs or drug paraphernalia, alcoholic beverages (empty or full), ladders, rope, cable, power tools,

wire cutters, rakes, cameras, etc. Cell phones must remain secured in the visitor’s vehicle. Visitors must

present photo identification (ID) upon entering the visitation checkpoint. Acceptable forms of ID are: a valid

driver’s license, a military identification card, a passport, an official photo identification card of any U.S. state

or federal agency, or Immigration and Naturalization documentation. Minors turning 18 will be required to

apply for visitation privileges. The Department shall not accept a consular identification card that is issued by

a foreign government as a valid form of identification, pursuant to A.R.S. §41-5001.

Visitors under the age of 21 years are prohibited from smoking on prison grounds.

DRESS CODE

 All clothing shall be clean, worn in good repair, non-offensive, and within the bounds of common decency.

 All visitors are prohibited from wearing any clothing that resembles the clothing worn by Department

security staff. Visitors are prohibited from wearing any shade of brown, tan, or khaki.

 Skirts and dresses shall be knee-length, when standing. Slits in skirts and dresses shall not extend above

mid-thigh when seated.

 Shorts shall be knee-length, when standing. Jogging shorts, cut-offs, silky or mesh athletic shorts, biking

shorts, swim or board shorts, leggings, or hip huggers are prohibited.

 Visitors shall not wear any article of clothing fabricated with spandex-like material, or clothing that is

orange in-color.

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INMATE VISITATION

MAY 10, 2023

 Sheer, see-through and/or open-netted clothing is prohibited.

 Sleeveless tops/shirts or dresses; tank, tube, and halter tops; tops that are strapless; spaghetti straps;

tops that allow display of bare midriff; mesh clothing; body suits; “muscle” shirts; and swimsuits are

prohibited.

 Tops that are deeply or narrowly cut in the front, back, or under the arms are prohibited.

 Visitors shall not wear medical scrubs to visit.

 Military members wishing to visit while in uniform may visit in dress uniform only.

 Visitors shall not be permitted to wear camouflage clothing.

 Tops of clothing shall be no lower than the person’s collarbone in the front and back.

 Undergarments and shoes shall be worn at all times.

 Pajamas, other nightwear, slippers or sandals shall not be worn.

ALLOWABLE PROPERTY

 Personal identification.

 Prescription eyeglasses.

 Prescription medication, in the original container, and only in a limited amount needed during the visitation

period.

 Sufficient amount of feminine hygiene products to last the visit. (Female visitors)

 One unopened package of cigarettes. A flameless electric lighter shall be located in the designated smoking

section of the visitation area.

 One e-cigarette. (This shall not be shared with the inmates; inmates are prohibited from possessing or

using electronic smoking devices and related accessories, including but not limited to e-cigarettes, e-cigars

or e-pipes, vapes and vaping paraphernalia.)

 A maximum of $60.00 in coins, in a clear plastic bag/container, per visitor.

 One engagement/wedding ring, one religious medallion, one wristwatch and one pair of earrings or two

observable body piercing adornments.

 Two vehicle keys or one key and a vehicle remote control entry device.

 Infant items:

 One handheld baby carrier per infant. Strollers or carriers on wheels will not be permitted.

 One clear-plastic diaper bag per infant, which may only contain: one diaper for each hour of

visitation; one change of baby clothing; one blanket no larger than 4 ft. x 4 ft.; one clear container

or Ziploc bag of baby sanitary wipes; one small tube of diaper rash medication; one baby bib; one

small plastic spoon used to feed an infant; three clear-plastic baby bottles of milk/formula or

equivalent-size unopened, commercially-sealed containers of juice; and four small plastic containers

of soft or baby food; and one baby pacifier.

VISITATION CONDUCT

 Conduct by visitors and inmates shall be quiet, orderly and respectful of others; unruly behavior and the

use of profanity are prohibited.

 A brief kiss and/or embrace shall only be permitted at the beginning and end of the visitation period.

 (Female Incarcerated Individuals) Showing affection, holding, and playing with visiting children promotes

positive family interaction. The inmate may have physical contact with her minor child(ren) in a manner

that respects the child’s feelings and physical boundaries.

 The child may sit on the inmate's lap

 The inmate may show affection toward the child (i.e., hugs or kisses)

 Visitors are prohibited from visiting more than one inmate at a time, unless the other inmate is an immediate

family member and the visitor is on the inmate’s approved Visitation List.

 The accompanying adult must properly control minor children while on prison property.

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INMATE VISITATION

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 Visitors and inmates shall remain in an upright position at all times.

 Inmates may visit with a maximum of six persons at one time.

The Department recognizes the importance of and encourages maintaining relationships while a person is

incarcerated. We ask for and expect your full cooperation in following the above-established visitation rules

in order that visitation is a positive and pleasant experience for all concerned.

If you need assistance or clarification pertaining to the visitation program during your visit, please contact a

staff member for assistance.

ENJOY YOUR VISIT.

CHAPTER: 900

INMATE VISITATION

MAY 10, 2023

ATTACHMENT D

VISITATION SCHEDULE

Custody

Type

Phase I

Phase II

Phase III

Block

Time

Block

Time

Block

Time

Low and

Minimum

Weekend

(Sat/Sun)

0800-1200

1200-1600

0800-1200

1200-1600

0800-1200

1200-1600

*Weekday

(Mon thru Fri)

N/A

Up to 4 hours

Video

N/A

30-minute block per day

Max 4 blocks per week

Medium

Weekend

(Sat/Sun)

0800-1200

1200-1600

0800-1200

1200-1600

0800-1200

1200-1600

*Weekday

(Mon thru Fri)

N/A

Up to 4 hours

Video

N/A

30-minute block per day

Max 4 blocks per week

High

Weekend

(Sat/Sun)

0800-1200

1200-1600

0800-1200

1200-1600

0800-1200

1200-1600

*Weekday

(Mon thru Fri)

N/A

Up to 2 hours

Video

N/A

30-minute block per day

Max 4 blocks per week

Maximum

Condemned

Row

Refer to

Department Order #812, Inmate Maximum Custody Management and Incentive System

*NOTE: The designated weekday and time shall be determined by the Warden.

Video

Video Visitation is reserved for Phase II and III. It is limited to one 30-minute block per day with a

maximum of 4 blocks per week and subject to staffing availability. This visitation is in addition to other

visitation and not reflected in the total number of blocks. All visitors must be approved for visitation.

Only one adult visitor may visit at a time. Minors may visit with the adult visitor if they are approved

and the visitation staff has the required documents to allow the minor to visit

CHAPTER: 900

INMATE VISITATION

MAY 10, 2023

ATTACHMENT E

HOLIDAY AND FOOD VISITATION

Regular holiday visits shall be held on the weekend before or the weekend of the recognized holiday. Holiday

food visits, for eligible inmates, shall be held on the weekend before or weekend after the recognized holiday

as determined by the Warden.

Holiday Visitation

Phase I

Phase II

Phase III

All Custody Levels

None

 New Year’s Day

 Mother’s Day

 Father’s Day

 Independence Day

 Veteran’s Day

 New Year’s Day

 Valentine’s Day

 Mother’s Day

 Father’s Day

 Independence Day

 Labor Day

 Veteran’s Day

Holiday Food Visitation

Phase I

Phase II

Phase III

Low, Minimum and

Medium Custody

None

 Mother’s Day

 Father’s Day

 Valentine’s Day

 Mother’s Day

 Father’s Day

High Custody Only

None

 Mother’s Day

 Father’s Day

Maximum Custody /

Condemned Row

None

CHAPTER: 900

INMATE VISITATION

MAY 10, 2023

ATTACHMENT F

VISITATION PHOTO SCHEDULE

Photo Holidays

Phase I

Phase II

Phase III

All Custody Levels

 New Year’s Day

 Mother’s Day

 Independence Day

 Veteran’s Day

 New Year’s Day

 Mother’s Day

 Independence Day

 Veteran’s Day

 New Year’s Day

 Mother’s Day

 Independence Day

 Veteran’s Day

Additional Photo Limits

Phase I

Phase II

Phase III

Low and Minimum

Custody

No additional photos

(1) One additional photo

per quarter

(1) One additional photo

per month

Medium Custody

No additional photos

(1) One additional photo

per quarter

(1) One additional photo

per month

High Custody –

Applies Only to IHP

Units

No additional photos

(1) One additional photo

every 6 months

(1) One additional photo

per month

Maximum Custody /

Condemned Row

N/A

CHAPTER: 900

PAGE 1 OF 2

INMATE VISITATION

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ATTACHMENT G

VIDEO VISITATION GUIDELINES

The following information is intended to serve as a guideline to assist you when participating in a video

visitation session with an inmate and is not all-inclusive. Complete rules and regulations are listed in Arizona

Department of Corrections, Rehabilitation and Reentry, Department Order #911, Inmate Visitation, which may

be accessed through the Department’s Website at https://corrections.az.gov/ or in the Public Access Manual

available in the Complex Administration area, Monday through Friday (holidays excluded), from 7:30 a.m. to

5:00 p.m. Additionally, excerpts of the Department Order are posted at the complex entrance and in the Unit

Visitation Areas.

GENERAL INFORMATION

Adult visitors shall create a profile through approved video visitation provider and include a profile photo of

their face (no other people shall be included in the photo). Visitors must have a photo of a valid government

ID added to their profile. The names on the profile must match the names on the government ID and the ID

must match the name and date of birth in ACIS. Acceptable forms of ID are: a valid driver’s license, a military

identification card, a passport, an official photo identification card of any U.S. state or federal agency, or

Immigration and Naturalization documentation. Minors turning 18 will be required to apply for visitation

privileges. The Department shall not accept a consular identification card that is issued by a foreign

government as a valid form of identification, pursuant to A.R.S. §41-5001.

Visitors who are approved for phone call visits only, are not eligible for Video Visitation.

DRESS CODE

 All clothing shall be clean, worn in good repair, non-offensive, and within the bounds of common decency.

 Skirts and dresses shall be knee-length, when standing. Slits in skirts and dresses shall not extend above

mid-thigh when seated.

 Shorts shall be knee-length, when standing. Jogging shorts, cut-offs or hip huggers are prohibited.

 Sheer, see-through and/or open-netted clothing is prohibited.

 Sleeveless tops/shirts or dresses; tank, tube, and halter tops; tops that are strapless; tops that allow

display of bare midriff; mesh clothing; body suits; “muscle” shirts; and swimsuits are prohibited.

 Tops of clothing shall be no lower than the person’s collarbone in the front and back. Undergarments shall

be worn at all times.

CONDUCT DURING VIDEO VISITATION

 Conduct by visitors and inmates shall be quiet, orderly and respectful of others; unruly behavior and the

use of profanity are prohibited.

 Visitation shall be limited to the identified and approved persons only.

 Visitors appearing to be under the influence of alcohol or drugs, displaying items that may be considered

contraband such as drugs, drug paraphernalia, weapons of any kind, or displaying gang signs, symbols,

etc. will result in having the visit cancelled and possible suspension from future visits or phone calls.

 Taking photos, screen shots, or recordings of the visits are prohibited.

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INMATE VISITATION

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 Visitors must be present on camera during the 30-minute video visit and shall remain in an upright position

at all times.

 Video visits must be planned accordingly; all bathroom/restroom breaks should be conducted prior to or

after the 30-minute video visit. Visitors, including minors will not use the bathroom/restroom during the

visit.

 Visitors are prohibited from driving a motor vehicle during the video visit. Visitors who are driving while

participating in a video visit will have their visit canceled.

 Individuals are prohibited from using someone else’s profile other than their own.

The Department recognizes the importance of and encourages maintaining relationships while a person is

incarcerated. We ask for and expect your full cooperation in following the above-established video visitation

rules in order that visitation is a positive and pleasant experience for all concerned.

ENJOY YOUR VIDEO VISIT