Virtual Keypad App
Help
20282 — Last update: Aug 10, 2020
Copyright © 2020
Table of Contents
About the Virtual Keypad App ................................................................................................................... 2
Start Using Virtual Keypad ........................................................................................................................ 3
Log In ..................................................................................................................................................... 4
Access Your System ............................................................................................................................... 5
Silence an Alarm..................................................................................................................................... 6
Contact Your Security Company ............................................................................................................. 7
Virtual Keypad Menu .................................................................................................................................. 8
Systems.................................................................................................................................................. 9
Arming, Disarming, and Zone Status ..................................................................................................... 10
Video .................................................................................................................................................... 12
Camera............................................................................................................................................ 13
Clips........................................................................................................................................... 14
Add a Video Doorbell ....................................................................................................................... 15
Connect to a Third-Party Service ..................................................................................................... 17
History .................................................................................................................................................. 18
Favorites............................................................................................................................................... 19
Doors (Access Control) ......................................................................................................................... 20
Locks .................................................................................................................................................... 21
Garage Doors ....................................................................................................................................... 22
Thermostats.......................................................................................................................................... 23
Lights.................................................................................................................................................... 24
Users .................................................................................................................................................... 25
Codes and Credentials .................................................................................................................... 27
Card Plus Pin................................................................................................................................... 28
Schedules ............................................................................................................................................. 29
Outputs ................................................................................................................................................. 31
Geofences ............................................................................................................................................ 32
Profiles ................................................................................................................................................. 34
Profiles Reference ........................................................................................................................... 35
Rooms .................................................................................................................................................. 38
Actions.................................................................................................................................................. 39
System Actions................................................................................................................................ 40
Custom Actions ............................................................................................................................... 41
Video Actions................................................................................................................................... 42
Traffic Count ......................................................................................................................................... 43
Panic .................................................................................................................................................... 44
Settings................................................................................................................................................. 45
Apple TV App............................................................................................................................................ 48
Use the Apple TV App........................................................................................................................... 49
View Cameras....................................................................................................................................... 50
View Clips............................................................................................................................................. 51
Favorites............................................................................................................................................... 52
Amazon Echo Skill ................................................................................................................................... 53
Create Siri Shortcuts................................................................................................................................ 55
Snooze Notifications ................................................................................................................................ 56
Administrator Tools ................................................................................................................................. 57
Admin Users ......................................................................................................................................... 58
Admin Schedules .................................................................................................................................. 59
System Upgrades ..................................................................................................................................... 60
About the Virtual Keypad App
This collection of help topics applies to the Virtual Keypad mobile app. To access Virtual Keypad from a web
browser, visit https://www.virtualkeypad.com/.
Virtual Keypad allows you full control over your alarm system from anywhere in the world. You can control
any of the following devices using Virtual Keypad:
• Automated (Z-Wave) lights, thermostats, appliances, door locks, and garage doors
• Cameras
• Video Doorbells
• Access control doors (compatible systems only)
You can also arm or disarm your system, control system outputs, check your system’s status, and view
system history.
Whether you need to automate your home, arm a system, or allow an employee to access your facilities,
Virtual Keypad provides an easy-to-use alarm system interface at your fingertips.
The options available to you in Virtual Keypad may differ depending on your system or
features selected during installation. Contact your security company to learn more about
available options on your system.
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Start Using Virtual Keypad
This section covers how to log in, access your system, silence an alarm, and contact your security
company.
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Log In
Log In for the First Time
After downloading the Virtual Keypad app, log in to your account using the following steps:
1. Open the Virtual Keypad app.
The app prompts you to allow notifications.
2. Select Allow or Don’t Allow.
3. Enter your email address and password.
Use the automatically generated password you received in your welcome email. The app prompts you
to update your password.
4. Select Set Password, Remind Me Later, or Don’t Ask Again.
5. Tap Save.
If you set a new password, re-enter your login information.
6. Tap Log In.
7. Read the Terms and Conditions, then tap Agree to continue.
The app asks you to allow access to your location even when you are not using the app. This allows
the app to monitor your location for geofencing.
8. Tap Allow to allow the app to monitor your location.
You are now logged in to the app and can access the system of your choice.
Reset Your Password
Complete the following steps to reset your password:
1. On the log in screen, tap Forgot Password?
2. Enter your email address.
3. Tap Reset Password.
4. Use the temporary password to access your account and change your Virtual Keypad password.
The new password must contain a minimum of 10 characters and two of these four types of characters:
• Lowercase letters
• Uppercase letters
• Numbers
• Symbols
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Access Your System
Select a System
The name of the selected system is displayed at the top of the app. Complete the following steps to switch
systems.
Tap the currently displayed system name. A list of all available systems becomes visible. Select the system
that you want to access. The app redirects you to the user code login screen.
Enter Your User Code
1. Enter your user code.
2. To have your user code automatically entered when you sign in, switch on Save User Code.
3. Tap the Arrow icon to proceed.
Set a Cover Photo (iOS only)
The app asks you if you’d like to set a cover photo. This is a one-time message. If you’d like to do so,
complete the following steps:
1. Select Set Cover Photo.
2. Select Choose From Library or Camera.
3. The app asks for permission to access your photos or camera. If you agree to grant permission, select
OK.
4. Select or take a photo.
Once a photo is selected, it appears at the top of the Arming screen.
If you select Later and want to add a cover photo at a later time, tap the Edit icon on the Arming screen
then select Cover Photo.
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Silence an Alarm
When your system goes into alarm, your app’s background turns red and immediately displays any cameras
on your system.
Is this a false alarm? Yes No displays.
Complete the following steps to silence the alarm:
• Tap No if the burglar alarm is valid.
A verification message is sent to the central station. Your security system remains armed.
• Tap Yes if a valid alarm has not occurred.
This cancels the alarm and send an abort message to the central station. Your security system is
disarmed.
For area systems, the false alarm question only displays if the entered user code has the
authority to disarm the area.
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Contact Your Security Company
Complete the following steps to contact your security company through the Virtual Keypad app:
1. Tap the Menu icon.
2. The menu options appear, along with your security company’s logo at the top. Tap your security
company’s logo.
3. Contact information for your security company appears. Choose one of the following contact options:
• To immediately call your security company, select the phone number.
• To send an email to your security company, select the email address.
• To visit the company’s website, select the Website icon.
• To connect with your security company’s social media sites, select the Facebook or Twitter
icons.
5. To return to the previous screen, select Back.
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Virtual Keypad Menu
Select the Menu icon in the upper right corner of the screen to open the Virtual Keypad menu.
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Systems
Select Administration to manage multiple systems or select a specific system.
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Arming, Disarming, and Zone Status
Learn how to arm or disarm your system, check zone status, and handle faulted zones by completing the
following steps.
Arm or Disarm Your System
Your system operates in one of three ways: All/Perimeter, Home/Sleep/Away, or Area. To arm or disarm
your system, select the appropriate option:
All/Perimeter Systems
All
Arms/disarms both the perimeter and the interior of your home. Use this when you are leaving the house
and no one will remain inside.
Perimeter
Arms/disarms just the perimeter of your home. Use this when you are staying home but would like to arm
your exterior doors and windows.
Home/Sleep/Away or Home/Away Systems
Home
Arms/disarms the perimeter of your home. Use this when you are staying home but would like to arm your
exterior doors and windows.
Sleep
Arms/disarms the perimeter of your home as well as a portion of the interior. Bedrooms and nighttime parts
of your home are left unarmed, allowing you access to parts of your home during the night. Other areas of
the house that are not used at night are armed.
Away
Arms/disarms the perimeter, interior, and bedrooms. Use this when you are leaving the house and no one
will remain inside.
Area Systems
Area
Press the Shield icon next to your programmed zones to arm or disarm those zones. You can also choose
to arm or disarm your entire system by selecting Arm All or Disarm All.
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Check Zone Status
To check the status of a zone, select Zone Status in the upper right corner of the Arming section. All the
zones programmed on that system display with Faulted Zones listed first, followed by OK Zones.
An icon is displayed in each zone’s row under the Status column:
The zone is normal.
The zone is faulted.
The zone is bypassed.
To bypass a zone, turn on the Bypass toggle in the row of that zone and select Apply. To return the zone
to normal, turn off the Bypass toggle and select Apply.
Manage Faulted Zones
When arming your system, some zones may not be in a normal condition. For instance, a window has been
left open or a door is not fully closed. A list of Faulted Zones is displayed in Zone Status. Depending on
system configuration, you can choose how the system handles the faulted zones from the following options:
• Okay—The faulted zones will be armed when they return to normal, such as the door is shut properly
or the window is closed.
• Bypass—The zones will be ignored even if they become normal while the system is armed. If the
zones return to normal, they will be included the next time the system is armed.
• Cancel—Arming is cancelled and the system remains disarmed.
Fire, Panic, Emergency, Supervisory, and 24-Hour zones cannot be bypassed.
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Video
View a list of the cameras on your system. Tap on a camera to view live video.
To edit camera settings, select the Edit icon in the top left corner, then tap Edit. Tap the Settings icon next
to the camera you want to edit. After you’re done making changes, tap Save.
Rename Camera
Tap your camera name to rename your camera.
Record on Motion
Set a camera to record when motion is detected. Choose Always, Never, or When Armed.
Record on Alarm
Toggle this setting on to record when the system goes into alarm. The camera attempts to provide footage
beginning five seconds before an alarm and continuing through fifteen seconds after the alarm. Two
additional twenty-second clips are available for a total of one minute of footage.
Flip Image
Toggle this setting on to change the perspective of ceiling-mounted cameras.
Motion Detection Regions
Place, adjust, and delete up to four regions of motion detection per camera. The camera attempts to record
footage from five seconds before until fifteen seconds after motion is detected in one of the regions of
motion detection.
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Camera
View live video from a camera on your system. If you are given the option, tap Low or High to change the
resolution.
Set Point
On pan and tilt cameras, there is an option to set up to three set points. Once set up, these are quick ways
to move the camera field of view to different areas around the room. Adjust the camera using the two bars
on the side and bottom of the viewer window. When the camera is covering the area you would like, press
and hold the Set Point icon below the viewer window to create the set point. When you tap the Set Point
icon, the camera relocates to that exact set point.
Record Video Clips
Tap the red Record button to manually record a video clip.
View Recorded Video Clips
Select the Clips icon to view a list of previously recorded video clips.
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Clips
View recorded video clips listed with the newest at the top of the app. Select Edit near the upper right
corner of the screen to delete clips.
Tap a clip to view it. You can edit the following clip settings:
Rename Clips
Select Video Clip to rename the clip.
Protect Clips
Toggle on to prevent the video clip from being overwritten.
Download and Share Clips
Select Share to download a clip to your photos or share to another app.
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Add a Video Doorbell
Learn how to set up a video doorbell by completing the following steps. For more information about
installing a video doorbell, refer to the V-4060DB Installation Guide.
After powering up, the doorbell announces that it is ready to be configured. If no action is taken within three
minutes, reset the doorbell by pressing and holding the RESET button for 5 seconds. The doorbell
announces when the reset sequence is complete.
1. Go to the Doorbell tab.
2. Tap the Edit icon.
3. Tap Set Up Doorbell.
4. Scan the QR code on the front of the video doorbell. Suggested scanning distance is 2-4 inches. The
doorbell sounds when it is synced. If the device is not able to read the QR code, you can try scanning
the code again or enter the information manually. If you select manual entry, enter the Serial Number
and Verification Code located on the front of the video doorbell.
5. Select Configure Wi-Fi.
6. When prompted, enter the passphrase for your Wi-Fi network. Tap Continue.
7. A QR code appears on your device screen. Hold the QR code in front of the doorbell. Suggested
scanning distance is 2-4 inches. When connection is successful, the doorbell states: “Wi-Fi is
connected. Doorbell is registered.”
8. Give your doorbell a name and tap Finish.
When installation is successful, the doorbell automatically opens a live view window on your device. From
the live view, you can arm your system, disarm your system, or activate a favorite. You can also download
clips from your doorbell onto your device.
Reconnect a Doorbell
If you change your network SSID or password, you’ll need to remove, reboot, and reconnect your video
doorbell in the Virtual Keypad app. To re-add a doorbell to your system, complete the following steps:
1. Tap the Menu icon and select Video.
2. Tap the Edit icon, then tap Delete.
3. Tap the Delete icon of the doorbell that you want to delete.
4. Tap OK to delete the doorbell.
The video doorbell requires a 2.4 GHz Wi-Fi signal. It does not support 5 GHz Wi-Fi.
Ensure that your phone is connected to the same Wi-Fi network that the video doorbell will
use. This allows the doorbell to automatically inherit your Wi-Fi network during
configuration.
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5. Remove the cover from the video doorbell.
6. Hold the reset button for 25 seconds or until the doorbell states “Doorbell is rebooting”.
7. Follow the instructions in “Add a Doorbell”.
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Connect to a Third-Party Service
Complete the following steps to connect to a third-party service, like OpenEye or DW Spectrum, from the
Virtual Keypad app.
1. Tap the Menu icon, then tap Video.
2. Tap the Edit icon, then tap connect for the appropriate third-party service.
3. Enter your credentials for the service, then tap Log In.
Once your third-party service’s account is connected in Virtual Keypad, you can connect to and manage
cameras.
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History
View your system’s event history. The app displays the notification events for your system in descending
order. The date, device type, specific sensor, and type of event are displayed. Tap the search box to search
the event history.
Alarm notifications include:
• Alarm Events
• Arming/Disarming
• Opening/Closing Events (access control systems)
• Troubles
• Sensor Activity
The system must have push notifications enabled in Settings for messages to display.
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Favorites
Favorites are multiple Z-Wave devices grouped together. Favorites can only be activated. A separate
favorite must be activated to change the conditions set by the previous favorite. In the row of the favorite
that you want to activate, tap Activate.
Add a Favorite
1. Tap the Menu icon and select Favorites.
2. Tap the Edit icon, then tap Add.
3. Enter a name for the favorite, select an icon, and control how you would like Z-Wave devices to
respond when the favorite is activated.
4. Tap Save.
Edit a Favorite
1. Tap the Menu icon and select Favorites.
2. Tap the Edit icon, then tap Edit.
3. Tap the Settings icon in the row of the favorite that you want to edit.
4. Adjust the settings for an existing favorite, then tap Save.
Delete a Favorite
1. Tap the Menu icon and select Favorites.
2. Tap the Edit icon, then tap Delete.
3. Tap the Delete icon in the row of the favorite that you want to delete.
4. Tap OK to delete the favorite.
Reorder Favorites
Tap the Edit icon, then tap Reorder. Drag the favorites to reorder them, then tap Save.
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Doors (Access Control)
Manage access control doors on large commercial systems. Permissions for doors are configured in user
profiles.
Learn how to manage access control doors by completing the following steps.
Lock or Unlock a Door
Tap the Menu icon and select Doors. Tap the Lock icon to lock the door. Tap the Unlock icon to unlock the
door.
*Required profile permissions: Door Lock/Unlock.
Grant Access
Tap the Menu icon and select Doors. Tap Access to momentarily allow access to a locked door.
*Required profile permissions: Door Access.
Initiate a Lockdown
Tap the Menu icon and select Doors. Tap Lockdown to lock all public doors and Z-Wave door locks in an
emergency situation.
*Required profile permissions: Lockdown.
End a Lockdown
Go to Settings. Tap Sensor Reset to end the lockdown and restore the system.
*Required profile permissions: Sensor Reset, Lockdown Override.
Reorder Doors
Tap the Menu icon and select Doors. Tap the Edit icon, then tap Reorder. Drag the doors to reorder them,
then tap Save.
Access control doors can only be added, edited, or deleted by your dealer. Contact your
security company to learn more about access control system configuration.
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Locks
Manage the automated locks on your system.
Add a Lock
Tap the Menu icon and select Doors. Tap the Edit icon, then tap Add. Name the new lock. Follow the on-
screen instructions to add the lock to your system.
Edit a Lock
Tap the Menu icon and select Doors. Tap the Edit icon, then tap Rename. Tap the Settings icon in the row
of the lock that you want to rename. Rename the lock, then tap OK.
Remove a Lock
Tap the Menu icon and select Doors. Tap the Edit icon, then tap Remove. Follow the on-screen instructions
to remove the lock from your system.
Reorder Locks
Tap the Menu icon and select Doors. Tap the Edit icon, then tap Reorder. Drag the locks to reorder them,
then tap Save.
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Garage Doors
Manage automated garage doors on your system.
Add a Garage Door
Tap the Menu icon and select Doors. Tap the Edit icon, then tap Add. Name the new garage door. Follow
the on-screen instructions to add the garage door to your system.
Edit a Garage Door
Tap the Menu icon and select Doors. Tap the Edit icon, then tap Rename. Tap the Settings icon in the row
of the garage door that you want to rename. Rename the garage door, then tap OK.
Remove a Garage Door
Tap the Menu icon and select Doors. Tap the Edit icon, then tap Remove. Follow the on-screen instructions
to remove the garage door from your system.
Reorder Garage Doors
Tap the Menu icon and select Doors. Tap the Edit icon, then tap Reorder. Drag the garage doors to reorder
them, then tap Save.
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Thermostats
Manage the automated thermostats on your system.
Add a Thermostat
Tap the Menu icon and select Thermostats. Tap the Edit icon, then tap Add. Name the new thermostat.
Follow the on-screen instructions to add the thermostat to your system.
Edit a Thermostat
Tap the Menu icon and select Thermostats. Tap the Edit icon, then tap Rename. Tap the settings icon near
the upper right corner of the thermostat’s tile. Rename your thermostat, then tap OK.
Remove Device a Thermostat
Tap the Menu icon and select Thermostats. Tap the Edit icon, then tap Remove. Follow the on-screen
instructions to remove the thermostat from your system.
Reorder Thermostats
Tap the Menu icon and select Thermostats. Tap the Edit icon, then tap Reorder. Drag the thermostats to
reorder them, then tap Save.
Set Your Thermostat
Tap the Menu icon and select Thermostats. To adjust the temperature, tap the Plus or Minus icons.
Change how the thermostat operates by tapping Off, Cool, Heat, or Auto. The current room temperature is
displayed above the fan setting.
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Lights
View the automated lights on your system. You can turn lights on, off, or dim them from Virtual Keypad.
Add a Light
Tap the Menu icon and select Lights. Tap the Edit icon, then tap Add. Name the new light. Follow the on-
screen instructions to add the light to your system.
Edit a Light
Tap the Menu icon and select Lights. Tap the Edit icon, then tap Rename. Tap the Settings icon in the row
of the light that you want to rename. Rename the light, then tap OK.
Remove a Light
Tap the Menu icon and select Lights. Tap the Edit icon, then tap Remove. Follow the on-screen
instructions to remove the light from your system.
Reorder Lights
Tap the Menu icon and select Lights. Tap the Edit icon, then tap Reorder. Drag the lights to reorder them,
then tap Save.
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Users
Manage the user codes on your system. This feature is only available if the user code you entered is
authorized to manage user codes on your system.
User Information
Select a user to view user information.
User Photo
Tap the Avatar icon at the top of the screen to update the user photo.
User Name
Tap the user name to make changes if needed.
Profiles
Toggle on Apply to All to apply the same authority settings to every credential for that individual user.
Toggle on Master if the user should have master authority level.
Toggle on Arm Only if the user should only have access to arming options.
Toggle on Temporary if the user code is for a temporary resident or visitor.
Tap Profile to choose existing profiles for the user.
User Codes & Credentials
View the user number assigned to the user on the system (1-99). This number identifies the user to the
system and can be transmitted to the central station when they arm or disarm the system. Select the
user number to see credential information, including the 4-digit user code. For more information, refer to
“Codes and Credentials”.
Virtual Keypad App
Select Add to add an email address for the user. An invite to download Virtual Keypad app is sent to
the email address. This allows the user to set up login information.
Add a User
1. Tap the Menu icon and select Users.
2. Tap the Edit icon, then tap Add.
3. Enter the User Name, User Number, and select a Profile then tap the Back icon.
4. In User Codes and Credentials, tap Add to create a new credential or Choose Existing to assign
an existing credential.
5. Select a credential Type, Number, and assign a user Code to use at the keypad. If creating a
proximity card or token, either enter the Internal Number if known, or use a USB card reader to
identify the card or token number being assigned.
6. By default, new credentials apply the same user profile that is assigned to that user. To disable this
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option and manage codes and credentials manually, tap the box next to Apply the same profiles to
all user codes and credentials.
7. If necessary, enter an External Number.
8. Tap the Back icon.
9. To allow the user to access Virtual Keypad, go to Virtual Keypad Login and tap Add. To assign an
existing login, tap Choose App User. To create a new login, tap Create App User and enter the
user’s email.
10. Tap Save.
Edit a User
1. Tap the Menu icon and select Users.
2. Tap the user that you want to edit.
3. Make your changes, then tap Save.
Delete a User
1. Tap the Menu icon and select Users.
2. Tap the Edit icon, then tap Delete.
3. Tap the Delete icon in the row of the user that you want to delete.
4. To delete the user, tap OK.
5. Tap the Close icon.
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Codes and Credentials
Add a Code or Credential
1. Tap the Menu icon and select Users.
2. Select the user that you want to edit.
3. Go to User Codes & Credentials. Tap Add.
4. Tap in the name field and give the code or credential a name.
5. In Type, select Code or Credential.
6. If necessary, edit the user Number.
7. In Code, enter the user’s code.
8. For credentials, enter an External Number.
9. To send the code to Z-Wave locks, toggle on Send to Lock.
10. To make the code temporary, toggle on Temp Code, then select a Start Date and End Date.
11. To make the code or credential inactive, tap Inactive. Codes and credentials are set to Active by
default.
12. Tap the Back icon. After making changes to the user, tap Save.
Remove a Credential
1. Tap the Menu icon and select Users.
2. Select the user that you want to edit.
3. In User Codes & Credentials, tap the credential that you want to remove.
4. Tap Remove.
5. Tap Save.
Codes and Credentials Reference
Codes and credentials are used to control access to parts of a system based on associated user profiles or
permissions.
Code—The number that the user enters at a keypad to perform actions.
Credential—A card or patch that communicates with card readers when it’s scanned.
Number—Identifies the user to the system and used by Virtual Keypad to store user data, such as
credential details and disarming actions.
Internal Number—The number stored inside a card that is transmitted to a reader when it’s scanned. The
internal number contains the site code, user code, and other bits of data programmed into the card by the
manufacturer.
External Number—The number that is printed on the outside of the card. The external number is different
from the internal number and is used for keeping track of the cards that are assigned to specific users.
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Card Plus Pin
Enable Card Plus Pin
1. Tap the menu icon, then tap Profiles.
2. Select the profile that you want to edit.
3. In Options, turn on Card Plus PIN.
4. Tap Save.
Add a Pin to a User
1. Tap the menu icon, then tap Users.
2. Select the user that you want to edit.
3. Tap Profile, choose the profile with Card Plus Pin enabled, then go back to User Settings.
4. Select the user code that you want to add the PIN to, then enter a PIN for the user.
5. Tap Save.
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Schedules
Schedules allow you to program the time you want your system to arm or disarm each day of the week. You
can also schedule when you want your Z-Wave favorites to activate.
Types of Schedules
• Arming Schedules (Permanent Schedules)— Enable automatic arming and disarming. Arming
Schedules always occur at the same time until you change or delete them.
• Extend Schedules—Allow an authorized user to extend the present day’s permanent scheduled
closing time.
• Favorite Schedules—Schedule automatic activation of Z-Wave favorites.
• Output Schedules—Schedule when an output turns on or off.
• Sunrise/Sunset Schedules—Use the system’s zip code to stay synced with sunrise and sunset times
throughout the year. You can use the app to add this feature to favorite and output schedules. If you
would like your devices to activate before or after the default times, enable the offset feature and
specify an amount of time for the offset.
Add a Schedule
1. Tap the Menu icon and select Schedules.
2. Tap the Edit icon, then tap Add or Create, depending on your system.
3. If applicable, select Create a favorite schedule or Create an output schedule.
4. For favorite or output schedules, select the favorite or output that you would like to create a schedule
for and fill in all the times.
5. For all other schedules, enter Times, Areas, and Doors.
6. After you’re done adding the schedule, tap Save.
Edit a Schedule
1. Tap the Menu icon and select Schedules.
2. Tap the schedule that you want to edit.
3. Make your changes, then tap Save.
Delete a Schedule
1. Tap the Menu icon and select Schedules.
2. Tap the Edit icon, then tap Delete.
3. Tap the Delete icon in the row of the schedule that you want to delete.
4. To delete the schedule, tap OK.
Only output and favorite schedules can be deleted.
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5. Tap the Close icon.
Area Settings
1. Tap the Menu icon and select Schedules. Tap Area Settings.
2. If necessary, enable Closing Check. You can use the Closing Check feature with schedules to
ensure your system is armed by an authorized user at a specific time.
3. To setup automatic arming, switch Disarm or Arm on or off for each area. When auto arm or auto
disarm is on, the system arms and disarms at the same times until you change or delete the schedule.
4. Tap Save.
Area Settings apply to all schedules on a system.
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Outputs
Outputs are used to control interior and exterior lighting, heating, air conditioning, or other appliances.
How do I turn my outputs on and off?
Turn your system outputs on and off by tapping each of them. Your system may use these outputs to control
interior and exterior lighting, heating, air conditioning, or other appliances. Your security company needs to
add each output to your app before they become available.
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Geofences
Geofencing uses your mobile device’s location services to automatically activate favorites on your system.
Favorites are activated when you enter or leave the boundary of your geofence area.
Add a Geofence
1. Tap the Menu icon and select Geofences.
2. Tap the Edit icon, then tap Add.
3. Name your geofence, then enter information into the following fields to create a new geofence.
4. Tap Save.
On the map, a map pin appears at your location. Pinch open to zoom in and create a smaller area for your
geofence. Pinch close to zoom out and create a larger area for your geofence.
If you are not at the location you wish to set up your geofence, you can enter the address manually by
typing in the address in the Find Address text field or tap and drag your finger on the screen to move to the
area you want to set as your geofence.
Devices
Toggle each device to include or exclude it in the geofence.
Enters Area
When your mobile device enters the boundary of the geofence, choose which favorite to activate or
choose None.
Exits Area
When your mobile device exits the boundary of the geofence, choose which favorite to activate or
choose None.
Smart Arming Reminder
When the creator of the geofence is the last to leave, the creator receives a notification to arm the
system if the system was left disarmed.
Favorite Activation
The creator of the geofence receives a push notification when a favorite assigned to the geofence is
activated by any device associated with the geofence.
Device Enter and Exit
The creator of the geofence receives a push notification when any active device enters or exits the
geofence.
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Edit a Geofence
1. Tap the Menu icon and select Geofences.
2. Tap the geofence that you want to edit.
3. Make your changes, then tap Save.
Delete a Geofence
1. Tap the Menu icon and select Geofences.
2. Tap the Edit icon, then tap Delete.
3. Tap the Delete icon in the row of the geofence that you want to delete.
4. To delete the geofence, tap OK.
5. Tap the Close icon.
Reorder Geofences
Tap the Menu icon and select Geofences. Tap the Edit icon, then tap Reorder. Drag the geofences to
reorder them, then tap Save.
What if I have multiple devices?
If more than one device is active for the geofence, then the first device to enter activates the Enters Area
favorite and the last device to exit the geofence activates the Exits Area favorite.
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Profiles
On commercial systems, profiles allow you to assign custom access permissions for different employee
groups in your system. Learn how to add, edit, and delete profiles by completing the following steps. For
more information, refer to “Profiles Reference”.
Add a Profile
1. Tap the Menu icon and select Profiles.
2. Tap the Edit icon, then tap Add.
3. Name the profile.
4. If necessary, enter values for Rearm Delay, Output Group, and Inactive Audit User Days.
5. In Areas, select the areas and permission levels that apply to members of the profile.
6. In Schedules, select any schedules that apply.
7. In Options, select the options that apply to members of the profile. For information about what each
permission does, select the information icon next to the appropriate option.
8. Tap Save.
Edit a Profile
1. Tap the Menu icon and select Profiles.
2. Select the profile that you want to edit.
3. Make your changes, then tap Save.
Delete a Profile
1. Tap the Menu icon and select Profiles.
2. Tap the Edit icon, then tap Delete.
3. In the row of the profile that you want to delete, tap the Delete icon.
4. A dialog pops up to confirm your decision. To delete the profile, press OK.
5. Tap the Close icon.
Profiles are only available on XR150/XR550 Series systems.
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Profiles Reference
Refer to the following reference information when configuring profiles.
Number: The id number automatically assigned to the profile.
Rearm Delay: Delay automatic rearming by the number of minutes entered when the user disarms an area
outside of a schedule. To disable this feature, enter 0. Range is 0 – 720 minutes.
Output Group: Assign outputs to groups, allowing an entire group of outputs to turn on or off as required.
Enter the number of the output group that you want to assign to the profile. To disable this feature, enter 0.
Inactive User Audit Days: Enter a number of days that a user code can remain unused before it is
automatically deactivated. To disable this feature, enter 0. Range is 0 – 425 days.
Areas
The Arm/Disarm setting supersedes Arm and Disarm in Options. The Access setting supersedes Door
Access in Options.
Arm/Disarm: Allow users with this profile to arm and disarm an area.
Access: Allow users with this profile to access an area.
Access Schedules
This setting supersedes Schedules in Options.
On: Allow profile members to access and edit a schedule.
Off: Do not allow profile members to access and edit a schedule.
Private Doors
When enabled, these permissions allow profile members to access up to 4 private doors. Only doors that
have been configured as private doors by your alarm company are displayed in Profiles.
On: Allow profile members to access selected private doors.
Off: Do not allow profile members to access private doors.
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Options
When enabled in a profile, these permissions allow profile members to perform the following actions:
Arm: Arm the system according to the options configured in Areas.
Disarm: Disarm the system according to the options configured in Areas.
Alarm Silence: Silence a system alarm.
Sensor Reset: Reset all system sensors. A sensor reset is required for all smoke detectors, flood sensors,
and temperature sensors that have triggered an alarm, as well as system restoral after a lockdown is ended.
A sensor reset is also required to clear a low battery (LOBAT) message after changing a wireless device’s
batteries.
Lockdown: Initiate a lockdown.
Lockdown Override: End a lockdown and restore the system.
Door Lock/Unlock: Lock and unlock doors.
Door Access: Grant temporary door access.
Armed Areas: View armed areas at a keypad.
Outputs On/Off: Turn outputs on or off from the User Menu.
Zone Status: View the status of zones.
Bypass Zones: Bypass zones when arming the system.
Zone Monitor: Enable the chime function.
System Status: View the system’s status.
System Test: Initiate a system test from the User Menu.
Profiles: Add, change, or delete profiles.
User Codes: Add, change, or delete user codes.
Extend: Extend a schedule for 2, 4, 6, or 8 hours.
Schedules: Add, edit, or delete schedules.
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Time: Change the system date and time from the User Menu.
Display Events: View system events.
Service Request: Request a service call from your alarm provider.
Fire Drill: Initiate a fire drill.
Anti-Passback: Use anti-passback. Profile members are required to properly exit (egress) an area
previously accessed. If they fail to exit through the proper location they cannot access it until they properly
exit.
Easy Arm/Disarm: Arm or disarm all areas that are assigned to a code automatically.
Use Secondary Language: Display a secondary language.
Card Plus PIN: Use Card Plus Pin. Profile members are required to use two access methods to operate the
system from a keypad. The first method must be a credential such as a proximity patch, card, or key fob.
The second method must be a PIN number entered at the keypad.
Wi-Fi Setup: View the system’s Wi-Fi settings, connect to available Wi-Fi networks, and use WPS
association.
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Rooms
Rooms allows you to take a picture of your room or view the room from a live camera stream. You can place
hotspots on the photo to control your Z-Wave devices. Once devices have been assigned to a hotspot, you
can change the condition of the Z-Wave device by tapping the hotspot.
Add a Room
1. Tap the Menu icon and select Rooms.
2. Tap the Edit icon, then tap Add.
3. Choose whether to take a photo with your device’s camera or use a photo from your gallery.
4. Enter a name for the room.
5. Select specific places to create hotspots for your Z-Wave devices or Favorites.
• Favorite—Select to add a favorite to the hotspot.
• Device—Select to add a single Z-Wave device to the hotspot.
3. Tap Save.
Edit a Room
1. Tap the Menu icon and select Rooms.
2. Tap the room that you want to edit.
3. Adjust room settings, then tap Save.
Delete a Room
1. Tap the Menu icon and select Rooms.
2. Tap the Edit icon, then tap Delete.
3. Tap the Delete icon in the row of the room that you want to delete.
4. To delete the room, tap OK.
5. Tap the Close icon.
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Actions
You can set your Favorites to activate along with specific system events. The following topics cover how to
manage system actions, custom actions, and video actions.
The options available to you in Actions depend on your system type and configuration.
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System Actions
Activate an Action
Tap the Menu icon and select Actions. Tap System. Select what you want to happen: Lights Off, Lights
On, Going To Bed, Home, and Leaving when you perform the following actions:
• When Armed Home
• When The System Is Armed Sleep
• When Armed Away
• When Armed Perimeter
• When Armed All
• When The System Is Disarmed
• When The Exit Delay Starts
• When The Exit Delay Ends
• When The Entry Delay Starts
• When There Is A Fire Alarm
• When There Is A Panic Alarm
• When There Is A Burglary Alarm
Deactivate an Action
Tap the Menu icon and select Actions. Tap System. Tap the action that you want to deactivate, then tap
None.
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Custom Actions
The Custom Actions feature gives users more options for creating actions, such as a favorite that activates
or deactivates Z-Wave devices within a specific timeframe.
Add a Custom Action
1. Tap the Menu icon and select Actions.
2. Tap Custom.
3. Tap the Edit icon, then tap Add.
4. Name your custom action, select a Zone. If necessary, select a Zone State and an Area State.
5. In Actions, select and configure Favorites, Lights, Doors, and Outputs as needed. If desired,
specify a duration for the action.
6. To enable the action to occur automatically, create a schedule for the action.
7. Tap Save.
Edit a Custom Action
1. Tap the Menu icon and select Actions.
2. Tap Custom.
3. Tap the action that you want to edit.
4. Edit the action, then tap Save
Delete a Custom Action
1. Tap the Menu icon and select Actions.
2. Tap Custom.
3. Tap the Edit icon, then tap Delete.
4. Tap the Delete icon in the row of the custom action that you want to delete.
5. To delete the action, tap OK.
6. Tap the Close icon.
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Video Actions
Video actions gives users the option to record clips when specific events occur. Learn how to add, edit, and
delete video actions by completing the following steps.
Add a Video Action
1. Tap the Menu icon and select Actions.
2. Tap Video.
3. Tap the Edit icon, then tap Add.
4. Tap Event Type. Select one of the following event types: Armed, Disarmed, Access Granted, or
Access Denied.
5. For arming/disarming events, tap Area and select an area. For access events, tap Door and select a
door.
6. Tap Camera and select a camera.
7. Tap Save.
Edit a Video Action
1. Tap the Menu icon and select Actions.
2. Tap Video.
3. Tap the action that you want to edit.
4. Edit the action, then tap Save
Delete a Video Action
1. Tap the Menu icon and select Actions.
2. Tap Video.
3. Tap the Edit icon, then tap Delete.
4. Tap the Delete icon in the row of the video action that you want to delete.
5. To delete the action, tap OK.
6. Tap the Close icon.
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Traffic Count
Keep track of the number of times a zone (e.g front door sensor or motion detector) trips. Your traffic count
is updated each time the system is armed. Install a motion detector to count people walking down a hallway
or use a door sensor to record the number of entries and exits each day.
Easy to view analytics allow you to compare daily traffic to a previous day, week, month, or 3-month period.
Along the top of the traffic count graph, you can tap on the following options to change the display:
• One Day: 1D
• One Week: 1W
• One Month: 1M
• Three Months: 3M
• Six Months: 6M
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Panic
System Panics in Virtual Keypad enables users to initiate a system panic from the Virtual Keypad app and
website. Available options include Police, Fire, and Emergency panics. These options are configured by
your security company.
To initiate a system panic, select Panic in the menu. Press and hold the desired panic option for three
seconds.
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Settings
The Settings section provides personal preference options for your app.
Rename System
Tap your system name to rename your system.
Default System
Make the current system the first one displayed when opening the Virtual Keypad app.
Save User Code
Allow the app to remember your user code. When activated, you won’t need to re-enter your user code
every time you log into this system.
Temperature Units
Change how the thermostat feature displays the temperature. Toggle to choose between Fahrenheit and
Celsius.
Full Screen (Android only)
Make the app go full screen. The Menu collapses as a result.
Today Widget (iOS) or Widget Settings (Android)
Select one of the widget selections to display arming options and choose favorites. Turn on the Show
History toggle to enable the Show History Widget.
(Android only) Toggle on Show Cameras to enable the Cameras Widget. iOS devices automatically have
the Camera Snapshots Widget enabled in the Today Widgets Menu.
Change Password
Change your existing password. The new password must contain a minimum of 10 characters and two of
these four types of characters:
• Lowercase letters
• Uppercase letters
• Numbers
• Symbols
Push Notifications
Receive push notifications for your system. You can toggle on Alarms, Troubles, and Arms/Disarms.
Snooze Sensor Activity
Snooze push notifications related to sensor activity for an increment of time.
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Optimize Z-Wave
Improve device performance by optimizing the communication of devices on a Z-Wave network. This feature
can be useful when devices stop communicating properly with a system, like when a Z-Wave light is moved
and stops working.
Chime
Select the zone chime for the zones connected with your system. You can select Ascend, Descend,
Doorbell, or Off.
Sensor Reset
The Sensor Reset button enables you to remotely reset system sensors when a user has Sensor Reset
permission. Pressing this button performs the following actions:
• Reset fire and smoke sensors
• Reset fire and fire bell outputs
• Reset fire and supervisory alarms
• Reset panic sensors
• Reset ambush outputs
• Reset glassbreak sensors
• End a lockdown (also requires Lockdown Override permission)
• Reset LOBAT (low battery) after replacing batteries in wireless devices
Geofence Devices
Delete devices no longer used with the app.
Login with Touch ID/Face ID (iOS) or Fingerprint Authentication (Android)
Toggle on to use fingerprint or facial recognition to log in to the app.
Disarm requires Touch ID/Face ID (iOS only)
Toggle on to require user to use Touch ID or Face ID to disarm.
Fingerprint Disarm (Android Only)
Toggle on to use fingerprint for disarming.
Online Help
Open the online help files for the app.
Terms and Conditions
Open the terms and conditions for the app.
Logout
Sign out of the app.
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Local System Settings
Some settings are saved in local system programming and cannot be accessed from Virtual Keypad. These
include time (clock), volume, and chime settings. To change these settings from your keypad, refer to the
appropriate guide for your system type:
• XTLtouch System User Guide
• XTLplus System User Guide
• XT30/XT50 Series User Guide
• XR150/XR550 Series User Guide
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Apple TV App
The Virtual Keypad App for Apple TV allows you to view your system’s cameras, view recorded clips, and
activate your automation favorites. This app can be used with one system or with multiple systems.
The Virtual Keypad App only works with 4th generation and newer Apple TVs.
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Use the Apple TV App
Log In to the App
1. From your Apple TV’s home screen, use your remote to open the Virtual Keypad app.
2. Once the login screen loads, enter your Virtual Keypad email address and password.
3. Select Log In.
4. If your login credentials are associated with multiple systems, select the system that you want to
access.
5. The app’s home screen loads with options to view Cameras and Clips, to activate Favorites, and to
Logout.
Log Out of the App
To log out of the Virtual Keypad app, select Logout from the app home screen.
App Options
Within the Virtual Keypad app, you can use the following options:
Cameras
View a live video feed from the cameras on your system. You can view multiple camera views at once
or a single view in fullscreen mode.
Clips
View pre-recorded clips from the cameras on your system. A list of clips displays on the right side of the
screen and selected clips display on the left side.
Favorites
Activate favorites on your system. You can only activate favorites, you cannot add or remove them from
the Virtual Keypad app for Apple TV.
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View Cameras
After logging in to your Virtual Keypad app on Apple TV, complete the following steps to view a live video
feed from the cameras on your system.
1. From the Virtual Keypad app home screen, select Cameras near the top of the screen.
2. The screen displays multiple camera views. If needed, cycle through the camera views to see all of
your cameras.
3. To view a camera in fullscreen mode, select the desired camera view.
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View Clips
After logging in to your Virtual Keypad app on Apple TV, complete the following steps to view pre-recorded
clips from your cameras.
1. From the Virtual Keypad app home screen, select Clips near the top of the screen.
2. Once the screen loads, it is divided into two different sections. The section on the right side of the
screen contains a list of your system’s pre-recorded clips. The section on the left side of the screen
contains a viewing window that plays selected clips.
3. To view a clip, scroll through the list of clips, locate the desired clip, and select it. The clip begins
playing on the left side of the screen.
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Favorites
After logging in to your Virtual Keypad app on Apple TV, complete the following steps to view your cameras
live.
1. From the Virtual Keypad app home screen, select Favorites near the top of the screen.
2. The screen displays a list of the existing favorites on your system.
3. To activate a favorite, select the favorite from the list.
You cannot add or remove favorites from Virtual Keypad on Apple TV.
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Amazon Echo Skill
The Virtual Keypad skill for the Amazon Echo offers an easy way for you to arm your system and control
home automation (Z-Wave) devices. All of the available functions and verbal commands are listed below.
Arming
All arming commands must start with “Alexa, tell Virtual Keypad to…” Then, say one of these phrases to
select an arming type:
• “… arm my system home.”
• “… arm my system sleep.”
• “… arm my system away.”
• “… arm my system all.”
• “… arm my system perimeter.”
Favorites
To activate a favorite, say “Alexa, activate (favorite name).” For example, “Alexa, activate Leaving.”
Lights
To turn automated lights on or off, say “Alexa, turn on (light name).” or “Alexa, turn off (light name).” You
can also dim lights to any percentage by saying “Alexa, turn on (light name) to (percentage).” For example,
“Alexa, turn on Kitchen Light to 50%.”
Locks
Automated locks can be locked by saying “Alexa, lock my (lock name).” For example, “Alexa, lock my Front
Door.”
To get the new Virtual Keypad skill for the Amazon Echo, download the Amazon Alexa app
and log in with your Amazon account information. Search for the Virtual Keypad skill and
enable it. Use your Virtual Keypad email and password to log in and select the system that
you want to control.
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Arming is the only type of command that requires you to specifically say “Virtual Keypad”.
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Thermostats
To set the temperature using your Amazon Echo and an automated thermostat, say “Alexa, set my
temperature to (temperature).” For example, “Alexa, set my temperature to 75.”
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Create Siri Shortcuts
Virtual Keypad allows you to create Siri Shortcuts that activate favorites like arming your home or turning on
automated lights. To create a Siri Shortcut, complete the following steps.
Create a Siri Shortcut from Virtual Keypad
1. Open Virtual Keypad and tap Add to Siri.
2. Tap the Record icon. Record the command that activates the favorite.
3. Tap Done.
Create a Siri Shortcut from the Settings Menu
1. Go to Settings > Siri & Search.
2. Tap All Shortcuts.
3. Tap the Add icon.
4. Tap the Record icon. Record the command that activates the favorite.
5. Tap Done.
The following is a list of example commands that you can record for Siri Shortcuts.
Arming
To arm your system, say “Hey Siri, arm my system_(arming type)_.” For example, “Hey Siri, arm my
system perimeter.”
Favorites
To activate a favorite, say “Hey Siri, activate (favorite name).” For example, “Hey Siri, activate Leaving.”
Lights
To turn automated lights on or off, say “Hey Siri, turn on (light name).” or “Hey Siri, turn off (light name).”
You can also dim lights to any percentage by saying “Hey Siri, turn on (light name) to (percentage).” For
example, “Hey Siri, turn on Kitchen Light to 50%.”
Locks
Automated locks can be locked by saying “Hey Siri, lock my (lock name).” For example, “Hey Siri, lock my
Front Door.”
Thermostats
To set the temperature using Siri and an automated thermostat, say “Hey Siri, set my temperature to
(temperature).” For example, “Hey Siri, set my temperature to 75.”
Siri Shortcuts work only on devices with iOS 12 or higher.
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Snooze Notifications
Virtual Keypad allows you to snooze notifications for a brief time. This feature only snoozes notifications for
sensor activity, not important items like alarms or doorbell activity. For more notification options, open
Virtual Keypad and go to Settings > Push Notifications.
To snooze notifications, choose your device type and complete the following steps.
Android
Press and hold the notification to open additional options. From the list, choose the amount of time to
snooze notifications.
iOS
Swipe down on the notification. From the list, choose the amount of time to snooze notifications.
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Administrator Tools
If you have administrator tools in Virtual Keypad, you can manage both system users and app users. This
section covers how to use administrator tools in the Virtual Keypad app.
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Admin Users
Manage users on multiple systems.
Add a User
1. Tap the Select System dropdown and select Administration.
2. Select the appropriate system.
3. Tap the Edit icon, then tap Add.
4. Enter the User Name, then select a Profile.
5. In User Codes and Credentials, tap Add to create a new credential or Choose Existing to assign
an existing credential.
6. Select a credential Type, Number, and assign a user Code to use at the keypad. If creating a
proximity card or token, either enter the Internal Number if known, or use a USB card reader to
identify the card or token number being assigned.
7. By default, new credentials apply the same user profile that is assigned to that user. To disable this
option and manage codes and credentials manually, tap the box next to Apply the same profiles to
all user codes and credentials.
8. If necessary, enter an External Number.
9. Tap the Back icon.
10. In Apply to Selected Systems, enable the systems that you want the user to access.
11. Tap Apply.
Edit a User
1. Tap the Select System dropdown and select Administration.
2. Select the appropriate system.
3. Tap the user that you would like to edit and make changes as needed.
4. Tap Apply.
Delete a User
1. Tap the Select System dropdown and select Administration.
2. Select the appropriate system.
3. Tap the Edit icon, then tap Delete.
4. Tap the Delete icon in the row of the user that you want to delete.
5. Tap OK to delete the user, then tap the Close icon.
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Admin Schedules
Manage schedules on your systems.
Add a Schedule
1. Tap the Select System dropdown and select Administration.
2. Tap the Menu icon and select Schedules.
3. Select the appropriate system.
4. Tap the Edit icon, then tap Create.
5. Enter a name for the schedule, assign a number to the schedule, then select Areas and Doors as
needed.
6. In Apply to Systems, choose the appropriate systems.
7. Select additional options as needed.
8. In Apply to Selected Systems, enable the systems for the schedules.
9. Tap Apply.
Edit a Schedule
1. Tap the Select System dropdown and select Administration.
2. Tap the Menu icon and select Schedules.
3. Select the appropriate system.
4. Tap the schedule that you want to edit and make changes as needed.
5. Tap Apply.
Delete a Schedule
1. Tap the Select System dropdown and select Administration.
2. Tap the Menu icon and select Schedules.
3. Select the appropriate system.
4. Tap the Edit icon, then tap Delete.
5. Tap the Delete icon in the row of the schedule that you want to delete.
6. Tap OK to delete the favorite.
7. Press the Close icon.
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System Upgrades
To schedule a system upgrade, complete the following steps or refer to the video.
1. At the bottom of the screen, select the System Upgrade Required banner.
2. After reading the message from your alarm company, select Schedule Service.
3. Select a date from the calendar.
4. Select a time slot for the upgrade.
5. A confirmation dialog pops up. To finish scheduling the upgrade, select Confirm.
6. A message pops up to confirm that service has been scheduled. Select OK.
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